Lifeline & Link Up
AT&T is proud to offer Lifeline and Link Up service, which provides discounted service for eligible customers. (Details are provided en Español.)
At this time, these programs are only offered in limited areas. To determine if Lifeline and Link Up are available at your principal residence, please see the links below for state-specific qualifications:
| Alabama | Michigan | Washington |
| Alaska | Mississippi | West Virginia |
| Idaho | Oregon | Wisconsin |
| Kentucky | Texas | Puerto Rico |
| Louisiana | Virginia |
Program Overview
Lifeline
Lifeline is a government assistance program that offers qualified, low-income customers a discount on their monthly wireless phone bill in limited geographic areas. Lifeline assistance is only available for one phone per household. Data services, Text Messaging and other enhanced services or features, international long distance and access to “900” numbers are not available to Lifeline customers. Other restrictions may apply. Please refer to your state specific information for details.
Link Up
Link Up provides qualified consumers a reduced one-time activation fee for new wireless phone service.
How much can I save with Lifeline and Link Up?
Lifeline service is discounted depending on the federal and state support that's available in your area, and Link Up pays 50 percent of a customer's one-time activation fee. AT&T waives the other 50 percent for eligible consumers, so activation is free.
If you live on tribal lands, you could qualify for Enhanced Lifeline support, which can reduce your wireless bill to as little as $1 per month.
See your state in the table below for eligibility and available savings in your area.
Are there any restrictions?
Yes. You are eligible for Lifeline support on one phone line based on your principal residence and billed to your name. You can only receive Link Up benefits once at the same address. These benefits can only be applied toward your activation fee, never toward your purchase of equipment. Finally, you can't apply your Link Up benefits to any activation charges you paid prior to signing up for the Lifeline and Link Up programs.
What is my calling area?
See table below for a brochure with your state’s calling area.
How do I sign up?
Complete the Lifeline and Link Up application form from the table below and mail it to the following address:
AT&T
Lifeline - Link Up
1215 W. Cherry St.
Vermillion, SD 57069
If you are unable to print the application from this site, call 1-800-377-9450 from 10:00AM – 7:00PM CST for more information. Applications that are not completely filled out, legible, or signed will be returned.
Puerto Rico residents:
AT&T
Lifeline - Link Up
P.O. Box 192830
San Juan, PR 00919-2830
If you are unable to print the application from this site, call 787-405-5463 from 8:00AM – 5:00PM EST for more information. Applications that are not completely filled out, legible, or signed will be returned.
| Qualifying State | Brochure* | Application Form | |
|---|---|---|---|
| Alabama | English/Español | English | Español |
| Alaska | English/Español | English | Español |
| Idaho | English/Español | English | Español |
| Kentucky | English/Español | English | Español |
| Louisiana | English/Español | English | Español |
| Michigan | English/Español | English | Español |
| Mississippi | English/Español | English | Español |
| Oregon | English/Español | English | Español |
| Texas | English/Español | English | Español |
| Virginia | English/Español | English | Español |
| Washington | English/Español | English | Español |
| West Virginia - Raleigh, Fayette, Greenbrier, Monroe, Summers, Mercer, McDowell, or Wyoming Counties |
Not available at this time |
English | Not available at this time |
| West Virginia - Remaining Counties |
Not available at this time |
English | Not available at this time |
| Wisconsin | English/Español | English | Español |
| Puerto Rico | English/Español | English (NAP) English |
Español (NAP) Español |
*Lifeline and Link Up services may not be available in all areas of the state in which it is offered. To determine if Lifeline and Link Up are available at your principal residence, please contact our Lifeline customer service representatives at 1-800-377-9450. Spanish translation of brochure included in .pdf.
What if I no longer qualify for program benefits?
You are responsible for notifying AT&T when you no longer meet the applicable eligibility requirements for the Program within (5) days (10AM to 7PM CST) of becoming aware of such ineligibility. At that time, you'll stop receiving them.
Additional terms and conditions
Lifeline and Link Up are subject to the terms and conditions found in the Terms of Service, Rate Plan brochure, and Lifeline and Link Up Contract Rider found in the application.
Additional questions?
Please call our Lifeline customer service representatives, Monday through Friday from 10:00AM – 7:00PM CST at 1-800-377-9450.
Puerto Rico customers call 1-787-405-5463 from 8:00AM – 5:00PM CST.
