Directory Assistance Exemption Program

Providing helpful dialing assistance

AT&T recognizes that directory assistance services can provide helpful dialing assistance for customers with significant visual, cognitive, and physical disabilities. That's why we're pleased to waive the per call charge to AT&T 411 Info for those with qualifying disabilities.

Dial 4-1-1 for listings and more

Need to make a call but don't have the number? Dial 4-1-1 to get what you need. AT&T 411 Info provides local and national listings of residential, business and government phone numbers and addresses. With each call, you can receive up to four requests and we'll connect you at no additional charge. You can also receive a text message with the listing information so you can use it later.

In addition to help with phone numbers, AT&T 411 also provides:

o Movies - look up movie showtimes and locations
o Directions - get turn-by-turn driving directions
o Reverse Lookup - identify who called if you have a number but not the name
o Business Search - find a restaurant, a hotel or other business you need

The rate for AT&T 411 Info is $1.79 per call, but this rate will be waived to qualifying customers with disabilities, plus airtime, roaming and applicable long distance. Additional surcharges may apply when off the AT&T wireless network.

Who qualifies?

To learn if you qualify for our Directory Assistance Exemption Program, or to obtain application and certification forms by mail, please call the National Center for Customers with Disabilities.

o Voice calls: 1-866-241-6568
o TTY calls: 1-866-241-6567

For more information and to apply for the program, download the Directory Assistance Exemption form (pdf).