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Thank You Close  We have received your request and will respond to your email within 2 business days.     Tuesday, February 9, 2010 6:10:58 PM PST Contact Customer Support for more information.    Thank You Close Your mail has been sent.     Tuesday, February 9, 2010 6:10:58 PM PST Contact Customer Support for more information.   Check the Wireless Network Availability for the RIM BlackBerry Bold 9000 using Handheld Software Version 4.6 Goal: Check the Wireless Network Availability for the RIM BlackBerry Bold 9000 using Handheld Software Version 4.6 Check the Signal Strength for the RIM BlackBerry Bold 9000 using Handheld Software Version 4.6 Identify the Registered Carrier for the RIM BlackBerry Bold 9000 using Handheld Software Version 4.6 Symptom: Troubleshoot Wireless Network Availability for the RIM BlackBerry Bold 9000 using Handheld Software Version 4.6 Unable to get an EDGE attach on the RIM BlackBerry Bold 9000 using Handheld Software Version 4.6 Change: The following information applies to the RIM BlackBerry Bold 9000 using Handheld Software Version 4.6. To determine the RIM BlackBerry model number and Handheld Software version, click here. Fix: Prerequisites Turn the wireless signal on Verify data service is turned on  Signal Strength           Signal strength will be displayed in the upper right corner of the screen. IMPORTANT: A minimum of two signal bars is required for reliable voice and data service.                  RIM, AT&T, or roaming partner voice network connection     RIM, AT&T, or roaming partner data network connection             One of the following values will be displayed next to the the signal strength indicator in the upper right corner:   BlackBerry icon : The BlackBerry device is connected to the RIM BlackBerry network. The following functions are only available when the BlackBerry icon is present:  Send and receive E-mail Send and receive PIN messages Access the BlackBerry browser BlackBerry Instant Messenger 3G (capital letters): The BlackBerry device is within range of full 3G wireless coverage, including high-speed data. The following functions are available: Place and receive phone calls Send and receive Text Messages (SMS) Send and receive Multimedia Messages (MMS) Access the MEdia Net browser All AT&T data services (Ex. Cellular Video, AT&T Navigator, Mobile IM) EDGE or GPRS (capital letters): The BlackBerry device is within range of full EDGE or GPRS wireless coverage, including data. The following functions should work: Send and receive Text Messages (SMS) Send and receive Multimedia Messages (MMS) Place and receive Phone calls Access the MEdia Net browser All AT&T data services except services which require 3G connection The following functions are not available: Cellular Video 3g, edge,  gprs, or GSM: The BlackBerry device is within range of limited EDGE wireless coverage, without high-speed data The following functions should work: Send and receive Text Messages (SMS) Place and receive Phone calls The following functions may not work: Send and receive Multimedia Messages (MMS) Access the MEdia Net browser All data services X: The BlackBerry device cannot connect to the wireless network NOTE: All service related functions will not work. SOS: The BlackBerry device is in an area of wireless coverage. but can only emergency calls NOTE: All service related functions will not work. OFF: The BlackBerry mobile network connection is turned off. NOTE: All service related functions will not work. If unable to successfully connect to RIM BlackBerry or AT&T network, troubleshoot accordingly  NOTE: Customers without a RIM BlackBerry data rate plan will be able to connect to AT&T, but not the RIM BlackBerry network.  Verify the device displays at least 2 Bars of signal strength. Verify the wireless carrier on which the device is registered. If within AT&T coverage, verify network selection is set to Automatic and attempt to connect to the AT&T network. If the device is not registered on AT&T, perform the following: Determine if that carrier supports data roaming with AT&T. Manually select a carrier that does support data roaming. BlackBerry data plan users only: Register the device by performing a Diagnostics Test. Verify the device can send and receive PIN messages. If the BlackBerry icon or AT&T network indicator does not appear, perform the following steps checking the device after each step: Perform a hard reset. Remove or reinsert the SIM or try alternate SIM if available.  If you need additional assistance, get more help here. Note: Related topics Manage connections Check the Wi-Fi network status If you are viewing information on devices or services, please note: content reflects instructions for devices and services purchased from AT&T. Some differences may exist for devices not purchased from AT&T. Will you be calling Customer Care? Yes No Thank You Your feedback has been logged.