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Thank You Close  We have received your request and will respond to your email within 2 business days.     Wednesday, November 25, 2009 3:31:09 AM PST Contact Customer Support for more information.    Thank You Close Your mail has been sent.     Wednesday, November 25, 2009 3:31:09 AM PST Contact Customer Support for more information.   I purchased an unlocked phone overseas or via a non-AT&T wireless services website/store. How do I get technical support for my device? Goal: I purchased an unlocked phone overseas or via a non-AT&T wireless services website/store. How do I get technical support for my device? Unsupported, Non-Certified, COAM, and Non-Stocked Device Overview Device Certification on the AT&T wireless network. AT&T Representative Expectations when working with an Unsupported or Non-Stocked Device. Symptom: How come I am unable to get support for my unlocked device? Where can I get the settings for my unlocked device? Is my device certified for use on the AT&T wireless network? Using another carriers wireless phone on the AT&T wireless network. Customer Owned and Maintained (COAM) Equipment Fix: I purchased a phone overseas or via a non-AT&T wireless services website/store. How do I get technical support for my device? AT&T sells a variety of wireless equipment ranging from phones and PDAs to laptop Aircards and modems. AT&T only supports devices which it has sold at one point or have been certified for use on the AT&T wireless network. Devices which have never been sold by AT&T and/or have not been certified will not be supported in any fashion.   What is device certification?  When delivering solutions to AT&T wireless customers, quality of service is our number one priority and we expect the same from device manufacturers. Having a network compatible device helps AT&T wireless services customers choose a wireless solution to deploy across their organization or as an individual. AT&T has developed guidelines and testing criteria to verify best-in-class devices worthy of displaying the AT&T wireless network Compatible logo. The goals of network compatibility testing are to validate the following: The device does not perform erratically. The device supports basic functions as intended. The AT&T wireless network will not be adversely affected by the presence of the device on the network. The device meets the minimum RF performance requirements to operate on AT&T's network. The device supports the necessary functionality to operate in a spectrally efficient manner on AT&T's networks. Device manufacturers have technical support (care) processes, infrastructure, and escalation capabilities in place. Benefits of Network Compatibility: Reassurance knowing that your devices will perform as expected over the AT&T wireless network Potential exposure to the AT&T enterprise customer base. Use of the AT&T wireless network Compatible logo. AT&T wireless network compatible device listing on http://developer.cingular.com/developer/devices/ Is my device certified for use on the AT&T wireless network? Please check the listing of Certified Devices, stocked or non-stocked: http://developer.cingular.com/developer/devices/ Devices sold by AT&T (stocked) are listed within the "Internet-enabled phones, PDAs and Handhelds, and Modems" links. Devices certified, but not sold by AT&T (non-stocked) are listed within the "Vertical Devices" link. Former AT&T Wireless devices are indicated with a blue square in the "Network" column. AT&T wireless devices are indicated with an orange square in the "Network" column. Can I get technical support for my device? The device must be certified for use on the AT&T wireless network to receive technical support from AT&T. Please review the following support options provided by AT&T: Non-Stocked, non-Certified Devices: These devices do not appear within http://developer.cingular.com/developer/devices/ These devices have not been tested nor certified with the AT&T wireless network and therefore cannot be guaranteed as compatible. AT&T is unable to provide any level of support beyond ensuring user account provisioning and network availability. For device-specific questions on non-certified devices, please contact the device manufacturer or your internal IT department. How to certify a device for the AT&T wireless network. Non-Stocked, Certified Devices: These devices will appear within http://developer.cingular.com/developer/devices/ AT&T will provide network, billing, ticketing, and provisioning support as well as any applicable device "settings" that may apply to the customer's issue. The AT&T Knowledge Base for wireless services does not house device specific instructions for non-stocked devices. In light of this, representatives and customers can attempt to find "closest match" instructions by device make and model number. The representative will not be required to attempt a "walk-through" using those instructions. If a close match is not found, the AT&T representative will provide the standard "settings" used to allow the device to use the AT&T network (e.g., AT&T mobile internet settings). For device questions beyond what is mentioned above, please contact the device manufacturer or your internal IT department. Stocked, Certified Devices: These devices will appear within http://developer.cingular.com/developer/devices/. These devices have been sold by AT&T at one point. AT&T will provide network, billing, ticketing, and provisioning support as well as any applicable device "settings" that may apply to the customer's issue. The AT&T Support Site houses device specific instructions for stocked devices. The representative is required to assist the customer using those instructions. Note: How to certify a device for the AT&T wireless network. If you are viewing information on devices or services, please note: content reflects instructions for devices and services purchased from AT&T. Some differences may exist for devices not purchased from AT&T. Will you be calling Customer Care? Yes No Thank You Your feedback has been logged.