Answer Center

Thank You Close  We have received your request and will respond to your email within 2 business days.     Wednesday, November 25, 2009 11:01:17 AM PST Contact Customer Support for more information.    Thank You Close Your mail has been sent.     Wednesday, November 25, 2009 11:01:17 AM PST Contact Customer Support for more information.   Can the Device Support Center replace my phone under the warranty exchange program? Question: Can the Device Support Center replace my phone under the warranty exchange program? Is my phone under warranty? What is my warranty? How do I get warranty service? What is the Device Support Center (DSC)? Can the Device Support Center repair or replace my phone? How do I replace a broken phone? What do I do if my phone is damaged? Answer: AT&T's NEW Device Support Centers provide customers with an option for same day warranty service.   Our Device Support Centers are staffed with specialists in servicing warranty needs who are there to assist you with several services free of charge: Face-to-face troubleshooting Same day warranty exchanges Transfer of address book and other data, such as pictures and text messages Education on complex features and functions If your phone is in warranty and is one of the Device Support Centers' featured devices, you may be able to visit a Device Support Center today.     The below table provides our Warranty Service Eligibility Requirements:   Type of Device  Received From Eligibility Period New Authorized AT&T Channel 31 to 365 days from purchase date Refurbished Authorized AT&T Channel 31 to 90 days from purchase date Replacement Previous warranty claim 90 days from replacement date or the remainder of original warranty period (whichever is longer) Replacement Previous insurance claim 31 to 365 days from replacement date Phones with physical or liquid damage are not eligible for warranty service. Person requesting the warranty service must be an authorized user on the account. Refer to the list of devices below to see if your equipment is a Featured Device at the Device Support Centers: AT&T 8925 (Tilt)  LG GT365 (Neon) Blue Pantech (Slate) C530 Black RIM 9000 (Bold) Black  Samsung 877 (Impression) AT&T P4600 (Fuze)  LG CF360 Red Pantech (Matrix) C740 Blue  Samsung A237 (Passion) Black  Samsung 887 (Solstice) Black LG CE110 Black  LG CF360 Blue Pantech (Matrix) C740 Green  Samsung A237 (Passion) Red  Samsung I617 (Blackjack 2) Black LG CU515 Black  Motorola V9x Black Pantech (Matrix) C740 Red  Samsung A257 (Magnet) Orange Samsung I617 (Blackjack 2) Red LG CU515 Plum  Motorola V3 Black Pantech (Duo) C810 Black  Samsung A737 Blue Samsung I637 (Jack) LG CU720 (Shine) Silver  Motorola EM330 Pantech (Duo) C810 Red   Samsung A737 Red Sony W350 Black LG CU720 (Shine) Black  Motorola (Karma) QA1 Palm (Centro) Black  Samsung A737 Orange Sony W350 Blue LG CU720 (Shine) Red  Motorola (Tundra) VA76r Palm (Centro) White  Samsung A737 Lime Sony W518i Black LG CU920 (VU) Black  Nokia 6085 Black RIM 8110 (Pearl) Titanium  Samsung (Propel) A767 Blue Sony W580i Black LG CU920 (VU) Red  Nokia 6085 Pink RIM 8110 (Pearl) Red  Samsung (Propel) A767 Red Sony W580i White LG GR500 (Xenon) Blue  Nokia 6650 Silver RIM 8310 (Curve) Silver  Samsung (Propel) A767 White Sony W580i Pink LG GR500 (Xenon) Red  Nokia 6750 (Mural) RIM 8310 (Curve) Red  Samsung (Propel) A767 Green Sony W580i Green LG GR500 (Xenon) Black Nokia E71x  RIM 8820  Samsung (Rugby) A837 Black Sony Z750 Gray LG GT365 (Neon) White Pantech (Breeze) C520 White RIM 8900 (Javelin)  Samsung (Eternity) A867 Black     Holiday Hours of Operation    See the list of Device Support Centers below to locate a center nearest you:   Alabama, including Birmingham and Mobile Arizona, including Mesa Arkansas, including Little Rock California: Northern California, including San Jose, Walnut Creek, Citrus Heights, Sacramento, Stockton, Fresno, Salinas, and Colma Southern California, including San Diego, LA - Torrance, LA - Thousand Oaks, LA - Rancho Cucamonga, and Rowland Heights  Colorado, including Colorado Springs, Denver, and Westminster  Connecticut, including Hartford Florida  North Florida, including Jacksonville, Orlando, and Tampa  South Florida, including Kendall - Miami, Miami Lakes - Miami, Ft. Lauderdale, West Palm Beach, and Fort Myers.  Georgia, including Alpharetta, Atlanta, Newnan, and Snellville Illinois, including Chicago, Schaumburg, and Willowbrook Louisiana, including Shreveport, Lafayette, New Orleans, and Baton Rouge Maryland/Washington DC, including Pikesville, Gaithersburg, and Glen Burnie, MD Massachusetts, including Boston Mississippi, including Jackson Missouri, including St. Louis Nevada, including Las Vegas New Jersey, including Lawrenceville, Metuchen, Mt. Laurel, Paramus, and Union New York, including Manhattan (32nd & 42nd St.), West 125th St., Bensonhurst, Hicksville, Islandia, Park Place, and Queens North Carolina, including Charlotte, Fayetteville, and Raleigh/Durham Ohio, including Cleveland Oklahoma, including Tulsa and Oklahoma City Oregon, including Portland Pennsylvania Eastern PA and Philadelphia Metro, including Allentown, King of Prussia, Lancaster, Harrisburg, and Philadelphia  Western PA, including Pittsburgh Puerto Rico, including San Juan  Texas North Texas, including Fort Worth, Hurst, and Dallas South Texas, including Houston, Houston - Webster, Austin, and San Antonio Virginia, including Chantilly and Woodbridge Washington, including Seattle and Tukwila Equipment replacements are of like new quality and will be under warranty for 90 days, or the remainder of your original device warranty, whichever is longer. Please note that Device Support Centers do not sell or upgrade equipment, provide billing or payment services, change customer account features, provide on-site insurance replacements, execute data transfers or downloads involving computers, or support iPhones. Services are subject to change without notice.     If your device is ineligible for warranty service, is not a Featured Device at the Device Support Center, or if there is no Device Support Center in your area, refer to the topic: How do I replace a broken phone?  If you are viewing information on devices or services, please note: content reflects instructions for devices and services purchased from AT&T. Some differences may exist for devices not purchased from AT&T. Will you be calling Customer Care? Yes No Thank You Your feedback has been logged.