Answer Center

Thank You Close  We have received your request and will respond to your email within 2 business days.     Wednesday, November 25, 2009 3:15:30 PM PST Contact Customer Support for more information.    Thank You Close Your mail has been sent.     Wednesday, November 25, 2009 3:15:30 PM PST Contact Customer Support for more information.   What self service options are available for me to manage my GoPhone Pay As You Go account? Question: What self service options are available for me to manage my GoPhone Pay As You Go account? Answer: *Service for Pay As You Go  *777# -You will receive a text message with your balance at no charge.   *777*1# - You will receive a text message with your nights and weekend minutes balance. This can only be used to check Pay As You Go Night & Weekend Minutes Feature Package.   *777*2# - You will receive a text message with your remaining text messaging and picture/video messaging features available. This can only be used to check Pay As You Go Messaging (text messaging and picture/video messaging ) Feature Package, and does not apply to unlimited feature packages. *777*3# - You will receive a text message with the remaining kilobytes available as part of Data Package. This can only be used to check Pay As You Go Data Package usage, and does not apply to unlimited feature packages. *8 or #121 You can get news updates, horoscopes, wake-up calls, etc. You will be charged standard per minute rate.   *888* (English) – Account Replenishment: From your handset dial *888*, followed by the prepaid card or PIN, followed by the # key.  Press the Send key to submit the request.    Example: *888*123456789012#  Note: This only works with GoPhone Pay As You Go refill cards. *999* (Spanish) - Account Replenishment: From your handset dial *999*, followed by the prepaid card or PIN, followed by the # key.  Press the Send key to submit the request. Example:  *999*123456789012#  Note: This only works with GoPhone Pay As You Go refill cards.   IVR You can manage your account by calling 1-800-901-9878 from a landline or "611" from your wireless phone.     Follow the prompts for:  Account Balance: Say "Get my account balance"  Make a Payment: Say "Add money to my account"  Set up Auto Refill: Say "Manage my account" and then "Set up auto pay"  Rate Plan Change: Say "Manage my account" and then "Help me with my rate plan"  Add Features: Say "Buy Features"  Change Language Preference: Say "Manage my account" and then "Change my language"    IVR Activation You can call 1-877-426-0525 to activate a new account from a landline phone and follow the prompts.  To get started you will need: 5 digit zip code for the area where you will use the phone the most often The SIM card IMEI number   Note: This process will take approximately 10 minutes.   Web Activations You can activate new service online and follow the instructions.  You will need: 5 digit zip code for the area where you will use the phone the most often The SIM card IMEI number   International Dialing Rates You can visit GoPhone Pay As You Go International Long Distance Rates to get International Dial Standard rates.  If you are viewing information on devices or services, please note: content reflects instructions for devices and services purchased from AT&T. Some differences may exist for devices not purchased from AT&T. Will you be calling Customer Care? Yes No Thank You Your feedback has been logged.