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Enterprise and Government Reference Guide
Dec. 7, 2011
Table of Contents
Introduction
New Services, Devices and Upgrades
Lifecycle Services
Support
Billing, Payments and Liability Changes
Cancel, Disconnect or Suspend Service
AT&T's National Center for Customers with Disability
Table of Contents
Introduction
iPhone Support
AT&T Business Customer Support Model
Overview of Your Business Account
Account Hierarchy
User Account Types
Authorized Order Placers
Company Foundation Account Number Profiles
Account Verification
Billing and Payment Options
New Services, Devices and Upgrades
Ordering New Service
Ordering through Premier
Ordering by Phone
Porting a Number from Another Carrier
Individual Responsibility Users Ordering through an AT&T Retail Store
Corporate Responsibility Users Activating a Device after Receiving It
Individual Responsibility Users Activating a Device after Receiving It
Canceling an Order
Ordering Accessories
Enrolling for Program Benefits
Individual Responsibility User Enrollment
Corporate Responsibility User Enrollment
Corporate Responsibility User Enrollment through Premier
Corporate Responsibility User Enrollment by Phone
Corporate Responsibility User Bulk Enrollment Benefits
Upgrades of Handsets or Data Devices
Upgrades through Premier
Upgrades by Phone
Upgrades at a Retail Store
Lifecycle Services
Adding or Changing a Feature or Rate Plan
Corporate Responsibility Users Adding or Changing a Feature or Rate Plan
Individual Responsibility Users Adding or Changing a Feature or Rate Plan
Adding International Services
Troubleshooting Roaming Technical Issues While Overseas
Lifecycle Services (cont.)
Changing a Phone Number or Area Code
Corporate Responsibility Users Changing a Phone Number or Area Code
Individual Responsibility Users Changing a Phone Number or Area Code
Changing User Information
Corporate Responsibility Users Changing User Information
Individual Responsibility Users Changing User Information
Equipment Returns
Equipment Warranty Exchange
Warranty Support
Device Support Center
Contract Questions
Reporting Suspected Fraud
Support
Reporting Voice and Data Quality or Coverage Issues
Technical Support
Reporting Dropped Calls
Billing, Payments and Liability Changes
Billing Inquiries and Payment Options
eBill Support
Transferring Financial Responsibility
Transferring an Individual Responsibility User to a Corporate Responsibility User
Transferring a Corporate Responsibility User to an Individual Responsibility User
Split Liability Billing
Transferring a Corporate Responsibility User to a Consumer
Cancel, Disconnect or Suspend Service
Suspending Service
Reactivating from Suspend
Disconnecting Service
AT&T's National Center for Customers with Disability
