Premier How-to Videos
The Premier How-to video series introduces AT&T business customers to the benefits of using Premier to meet their business needs. See how easy it is to get started, manage, and use your online AT&T wireless account from virtually anywhere—24 hours a day, 7 days a week.
Get Started
Learn how to make bulk changes for up to 100 of the wireless numbers you administer at one time.
Orders
Check the Status of Orders and Requests
Learn how to look up orders using order IDs, filter orders, and generate a spreadsheet of filtered orders. You’ll also discover how to use the Premier Online Store to check the status of very recent orders, and how to get help checking order status.
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Account Management – Device and Service
Activate a Wireless Device Online
See how to quickly activate new devices for existing wireless numbers using your order and device information online. Watch now
Replace a Smart Chip (SIM Card) in Premier
See how to easily replace a smart chip. Insert the new chip, request an update to the device's smart chip number, verify and confirm the request, and then test the device. That's all there is to it!
Account Management – Billing Administration
Set Up a Billing Administrator
With Premier, company administrators can create new billing administrators within their business and determine which billing accounts a new administrator will manage. This video shows how to create a profile for a new billing administrator. Watch now
Account Management – Billing Responsibility
Set Permissions for Your Corporate Responsibility Users
Find out how to access Premier to set permissions for employees (Corporate Responsibility Users). You determine employees’ level of access to specific Premier functions, and what your Premier users can see and do. You can also add administrators to assist you in account management. Watch now
Register as a Corporate Responsibility User
This video shows employees of AT&T business accounts (with predefined permissions set by their company administrator) how to register, set up a login profile, verify an email address for correct access to Premier, and get assistance, if needed. Watch now
Pay Your Bill
See how to make a one-time payment in Premier eBill. Determine which foundation account types are eligible, select from payment options, and view payment history. Watch now
Transfer Billing Responsibility
This video shows company administrators how to authorize a transfer of billing responsibility from a company wireless line to an individual line. This transfer will allow the individual to keep the same wireless number and be billed directly by AT&T. Watch Now
Account Management – Billing Accounts
Register for Your New Account
This video shows company administrators of AT&T business customers (with 100 or fewer employees) how to register and begin managing a new Premier account. Send employees an email we provide, with a link to the Premier Online Store and some frequently asked questions. Without any setup on your part, wireless users can receive Premier-only discounts associated with your company.
View Voice and Data Details
Learn how to view voice, data, and messaging details using Premier eBill. Administrators and Corporate Responsibility Users can view and download details for multiple billing accounts and wireless numbers. Specific charges, such as for group or pooling plans and equipment, are available in a single comprehensive report that you can download and save. Watch now
Print Your Remittance Form
See how to print a remittance form using Premier eBill. Determine the foundation account type you need to print a remittance form, select a billing period for up to 16 months of billing history, and choose print settings that enable fast processing by AT&T. Watch now
Enroll in Paperless Billing
Learn how to enroll in paperless billing with Premier eBill. Determine your profile permissions, sign up for paperless billing, and set up email notifications so you'll be alerted each month when your bill is ready to view online. Watch now
Create, Submit, and Track a Dispute
Learn how to use Premier eBill to submit an online billing inquiry or dispute for charges in question, without picking up the phone. You’ll also learn how to track a dispute to resolution. Watch now
Set Up Recurring Payments
Learn how to set up automatic payments using Premier eBill. You decide the threshold amount and AT&T automatically deducts that payment amount each month. Determine which foundation account types are eligible, select from payment options, and view payment history. Watch now
Analyze Your Billing Data
Discover how to use Premier eBill for reporting. Audit usage and charges by choosing predefined reports or customizing your own report. Then download your report in a variety of formats (XLS, TXT, CSV, XML, PDF). Watch now
Get Support
Find out how to get quick answers to your questions through Premier. Search by keywords, view alerts, access the user guide and tutorials, and chat online with an agent for personalized assistance. Watch now
After You Migrate from WIN Advantage CD to Premier eBill
Learn how Premier eBill makes it easy for you to print a remittance form, generate reports, configure alerts, and get support.
Plans and Features
View and Change a Rate Plan and Features
Learn how to request changes for a current voice or data rate plan, a data add-on, optional features and applications, and access options on Premier. Then see how to verify and confirm change requests. Watch now
Use A-List for Business
Find out how to set up and manage your A-List on Premier. With A-List and Company A-List, you can make unlimited calls to and from frequently called numbers. Watch now
Reports
Request and View Wireless User Management Reports
Is it time to analyze usage data? See how to request wireless user reports, retrieve reports, select download formats, and view past usage data.
Check Upgrade Eligibility for Wireless Numbers You Administer
See how you can run a report that makes it easy for you to check equipment upgrade eligibility for up to 100 wireless numbers at a time.
Profiles and Permissions
Update Administrator Permissions
Need to update administrator permissions? We'll show you what administrators can do, and then how to access an administrator's profile, update permissions and settings, and assign employee groups.
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