Mobility Solutions Services

Mobility services from AT&T can accelerate the process of conceiving, developing, and deploying B2C, B2B, B2E, and M2M mobility solutions. Our end-to-end solutions allow you to successfully navigate the mobility landscape and mitigate the risk associated with integrating evolving and emerging technologies into your business processes. Successful implementation of an enterprise mobility solution requires:

• Developing and implementing a comprehensive and forward-looking mobility strategy and roadmap that will keep your business competitive.
• Deploying mobile applications that meet all business requirements while integrating with existing back-end business systems.
• Managing a comprehensive deployment process that includes purchasing and activating mobile devices, loading and configuring apps, kitting and shipping to end users.
• Implementing a comprehensive support process for mobile solutions and devices deployed in the field.

The Mobility Solutions Services (MSS) group provides solutions for business customers that include all of these components, which enable the delivery of end-to-end enterprise mobility solutions. We rely on expert consultants and mobile application developers who have collectively deployed and managed thousands of mobile devices for AT&T customers. MSS has a proven expertise in providing accelerated development, systems integration, and deployment services with a focus on enterprise mobility solutions.

Strategy and Technology Consulting

Our strategy consultants help customers understand technology trends and how mobility can add value to their business processes. Consultants work with customers to identify opportunities that will benefit from mobility technologies and to establish an overall mobility strategy that covers B2B, B2E, and B2C solutions. We work with customers to develop reference architectures that support various scenarios and to create high-level business case and ROI models. Standards are defined so that applications, solutions, and processes can be reused across the enterprise, and a governance process established that enables the enterprise and its business units to take advantage of mobility in a way that’s scalable.

Mobile Application Development and Systems Integration

The MSS Application Development and Systems Integration team is responsible for design, construction, testing, release, and integration of mobile applications with the customer’s backend systems. A mobile application can be Web-based, native, or developed using the Mobile Enterprise Application Platform (MEAP) to fulfill the customer’s business requirements.
Our team has extensive experience in developing B2C, B2B, and B2E solutions on multiple device platforms, like iOS, Android™, Windows®, and Blackberry®, and understands the nuances of solution design based on the user profile.

Mobile Solution Deployment and Lifecycle Services

The MSS team handles key functions in three main areas:

• Enterprise Wireless Infrastructure
  • AT&T provides an Enterprise Wireless LAN Network deployment service that includes designing the WLAN and data networks, procuring the hardware/software, implementing the design, integrating into existing wired and wireless networks, and providing on-site training.
  • AT&T enables wireless applications such as Radio Frequency Identification (RFID) and Real-Time Locating Systems (RTLS).
• Mobility Device Deployment
  • AT&T performs a “Staging and Kitting” service, which includes the services, tasks, deliverables, and actions associated with placing a mobility solution into the intended operation, including application loading and testing.
  • AT&T works with you to protect your investment by providing an Advanced Exchange and Warranty program for your devices.
• Demonstration Equipment Program
  • AT&T offers the ability to experience our solutions, devices, and applications before making purchase decisions, giving you the time necessary to make an informed business decision.

Comprehensive Service Desk

AT&T provides a comprehensive mobile solutions support service through a dedicated service desk to deliver:

• Comprehensive support for mobile solutions and devices through a well-defined triage and escalation process.
• Management of all trouble tickets, coordination of  trouble reporting, and resolution with the customer’s help desk.
• Escalation to Tier III mobility solutions subject matter experts.
• An advanced Exchange and device warranty management process that interfaces with the device vendor for repairs.

Managed Services

We provide complementary value-added services for AT&T mobility products. These include:

• Professional services to assist with the assessment, readiness, configuration, and installation of the Mobile Device Management (MDM) solution.
• A fully hosted MDM turnkey solution.
• A fully Managed Service Desk option for your hosted MDM solution.

Ask an AT&T business solutions expert how Mobility Solutions Services from AT&T can meet your needs today.