LaptopConnect Support

Help for existing customers of LaptopConnect - AT&T wireless service

Product & Technical Support

Welcome to the LaptopConnect Support site. Visit our tutorials for information on device setup and usage. Visit our support for detailed-support information including device specifications, troubleshooting information, user forums, and knowledge base articles.p>

AT&T Communication Manager Software

The AT&T Communication Manager software runs on your Windows® computer and allows you to manage connections to the AT&T mobile data network and to Wi-Fi networks. We recommend using AT&T Communication Manager as it supports all AT&T LaptopConnect devices and many AT&T data-capable handsets. AT&T Communication Manager is available for download free of charge. Usage charges may apply when using AT&T Communication Manager.

You can download AT&T Communication Manager here.

Connection Software for Mac OS

Some LaptopConnect device manufacturers provide Mac OS-compatible connection software. The links below will guide you to the manufacturers’ Web sites to download the appropriate software.

Mac OS-compatible connection software for Sierra Wireless LaptopConnect cards, including the USBConnect Mercury and the USBConnect 881.

Mac OS-compatible connection software for Option, including the GT Ultra, GT Max, and GT Max Express cards.

Note: AT&T does not provide support for Mac OS-compatible connection software. You can find support information for this software on the device manufacturers' Web site.

LaptopConnect Device Firmware

Firmware is a program that resides in the permanent memory of an electronic device and controls how it operates. Keeping the firmware up to date on your device will ensure that it delivers top performance. Firmware Upgrade.