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AT&T Returns Policy

AT&T values our relationship with you and offers a return policy for equipment and services purchased directly from AT&T. Our return policy does not reflect the policies of AT&T's authorized dealers or retailers.

Equipment
If the equipment you purchased directly from AT&T does not meet your expectations, you may return or exchange it at any AT&T owned retail store within 30 days from the date the equipment was purchased or shipped. Equipment purchased from att.com/wireless or directly from AT&T over the phone may also be returned by mail. If returning your equipment to AT&T by mail, please retain a copy of the tracking number from the shipping carrier for your records. Depending on the reason for the return, return shipping charges may apply.

You may exchange equipment one time within 30 days from the date the original equipment was purchased or shipped.

Returned equipment must be in the manufacturer's original packaging and be in like-new condition (no physical or water damage). The return must include the original components such as the device, battery, charger, manual, software and invoice/receipt. Please remove any confidential, proprietary or personal information before returning your equipment. AT&T is not responsible for any equipment containing confidential, proprietary or personal information.

Refunds for like-new equipment returned within 30 days will be through the original payment method and may take up to two months.

  • A $35 restocking fee applies to all devices purchased at an AT&T-owned retail store, except where prohibited.
  • A $35 restocking fee applies to all netbook purchases, except where prohibited.
  • A 10% restocking fee applies to all iPhone purchases, except where prohibited. The 10% restocking fee does not apply if the device was purchased without AT&T service (device only sale) and returned unopened.

Refunds for equipment returned more than 30 days from the purchase or ship date may not be provided and the equipment may not be returned to you.

Any rebate associated with the equipment subsequently returned will be voided.

The following purchases are excluded and cannot be returned or exchanged under this policy.

  • Equipment purchased from authorized dealers or retailers
  • Equipment received through an insurance claim
  • Gift cards and ringtone cards

Service Cancellation
Call the number on your invoice/receipt to cancel your service. You may cancel service within 30 days from the activation date to avoid the early termination fee of $175. Thereafter the fee will decrease by $5 each month for the term of the agreement. You will be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges through the termination date. AT&T will refund your activation fee, if any, if service is terminated within 3 days of activation.

You may have to return any handsets and accessories purchased with the service before your account will be cancelled. If you are allowed to cancel service within the 30 day return period, but do not return the equipment within the return period, AT&T may charge you an amount equal to or up to the full retail price of the equipment.

If you paid a security deposit, it will take 1 to 2 billing cycles to process the return of the security deposit. The charges for service used on the account before the service termination date will be applied against the security deposit.

Warranty Claims/Exchanges
New wireless devices and netbooks carry a one-year manufacturer's warranty from date of purchase. Refurbished wireless devices and netbooks carry a 90-day manufacturer's warranty from the date of purchase. New Apple branded equipment is covered by Apple's one-year Limited Warranty. Refurbished Apple branded equipment is covered under Apple's original Limited Warranty, and will have at least 90 days or more remaining under the warranty when sold.

  • For warranty claims on all wireless devices (except netbooks and Apple branded equipment) after the first 30 days from purchase, call 1-800-801-1101.
  • For warranty claims on netbooks after the first 30 days from purchase, please refer to the manufacturer's warranty information included with the netbook.
  • For warranty claims on Apple branded equipment, please refer to www.apple.com/support/oss/ for details.

GoPhone Pay As You Go Returns
Funds deposited into a GoPhone account are not refundable or redeemable for cash or credit, during or after the 30-day return period. Pay As You Go refill cards or PIN or funds are not refundable or redeemable for cash or credit.