Existing Customers
Naturally, as a Cellular One from Dobson Cellular Systems customer, you have questions about the merger with AT&T. Consider this your one-stop shop for answers. And if, for any reason, we aren't able give you the information you're after here, we'll help you get headed in the right direction.
The most important thing for you to know is most Cellular One customers don't need to change a thing. If you prefer to keep your existing phone and calling plan, you can. If you are one of the few that do need to take action, we will let you know directly.
The great news? A huge variety of new products and services are available to you now that Cellular One is part of the AT&T family. You've got options.
"Find it fast" provides quick information about where to go to pay your bill, get a new phone, and more. In addition, we've listed answers to customers' frequently asked questions below. If you still don't see the answer to your question here, just dial 1-800-934-3996 for assistance.
Find it fast
| I want to... | Here's how |
|---|---|
| Manage my Cellular One account | Now you can manage your account at att.com/mywireless. Just enter your wireless number and create a password. You can also call 1-800-934-3996. |
| Manage my prepaid Cellular One account | Starting in July 2008, Cellular One prepaid service will no longer be available. Learn more |
| Get a new prepaid phone and plan. | Shop AT&T GoPhones online or visit a store |
| Make a payment on my Cellular One account | Now you can view your bill and make payments at att.com/mywireless. Just enter your wireless number and create a password. You can also call 1-800-934-3996. |
| Keep my number and upgrade to a new AT&T phone and plan. Note: An activation fee will be charged. Visit a store directly to have your activation fee waived. |
Shop online at att.com/wireless or visit a store |
| Add a line to my account | Visit att.com/mywireless. Just enter your wireless number and create your password. |
| Get a new number, phone and plan | Shop online at att.com/wireless or visit a store |
| Buy accessories | Shop online at att.com/wireless or visit a store |
| Shop ringtones, graphics and games for my Cellular One phone | Shop entertainment online |
| Get coverage information | View coverage map |
Q. Will my calling plan change?
A. For most Cellular One from Dobson Cellular Systems customers, the merger will have no impact on your calling plan.
Q. Will I be eligible to upgrade to a new AT&T plan / phone?
A. Yes - all Cellular One from Dobson Cellular Systems customers are upgrade eligible to an AT&T phone and rate plan. Check with your local store, att.com/wireless, a national retailer or authorized agent for specific options. (Customers need to be current, without a past due balance to qualify.)
Q. Will I have to change my phone?
A. Most customers will only have to change their phones if they choose to upgrade to an AT&T plan.
Q. Will my bill change?
A. Yes. In May 2008, your bill will be an AT&T branded bill. Learn more about your new bill (PDF).
Q. Will I need to change my phone number?
A. Your phone number will remain the same.
Q. Will the store I use change?
A. Cellular One stores that are now part of the new AT&T have changed to the AT&T brand in order to sell AT&T's phones and services. Feel free to continue servicing your Cellular One account in these stores as you always have.
Q. Will there be any change in my text messaging, instant messaging or wireless internet service?
A. There will be no change in your current data service. If you choose to upgrade your phone to an AT&T handset and service, you can choose from a wide range of plans and services to meet your needs.
Q. Will I have to sign a new contract?
A. If you choose to change to a new AT&T phone, a new two year contract will be required. If you decide to stay on your current device, no change in contract term is required. We do offer no contract options, but the phone price will not be discounted.
Q. If I change my phone to an AT&T handset, can I keep my current Cellular One rate plan?
A. No. We have a wide selection of AT&T rate plans from which to choose, but you will not be able to mix an AT&T phone with a Cellular One rate plan.
Q. If I change to an AT&T plan will I have to buy an AT&T phone?
A. Yes. If you choose to change to an AT&T rate plan, you'll need an AT&T handset. Check with your local store, att.com/wireless, a national retailer or authorized agent for the phone that best fits your needs.
Q. Will my coverage change?
A. Because AT&T and Cellular One from Dobson Cellular Systems have been roaming partners for years, most coverage will not change. For customers who travel internationally and have an AT&T handset and plan, coverage will be greatly enhanced. AT&T GoPhone customers will benefit from a larger home coverage area as a result of this merger.
Q. Can I buy an Apple iPhone?
A. AT&T will be selling the Apple iPhone in select areas during the holidays. In the coming months we will expand the availability of the iPhone throughout the Cellular One service areas that are now part of the new AT&T. Check with your local store, or att.com/wireless for availability.
Q. What new rate plans offers will be available in my area?
A. We will offer AT&T's suite of national plans for individuals and families. Log onto att.com/wireless for more information.
Q. What is Unity and how will it help me?
A. Anyone with an AT&T home or business account and AT&T wireless service can sign up for UNITY and enjoy features like unlimited calling to more than 120 million customers and the simplicity of one bill for all of your AT&T services.
Q. I have mobile to mobile calling with Cellular One. Will that stay the same?
A. Your mobile to mobile calling community has grown from over 1 million to more than 65 million customers!
Q. What do I need to do to use my service overseas?
A. If you already have International Services, you can continue to enjoy this feature as you always have.
Q. How do I learn about the new services available to me?
A. To learn more about the great selection of AT&T products and services available to you, please go to att.com/wireless.
Q. How do I pay my bill?
A. You can pay your bill automatically by credit card or checking account by signing up for Auto Pay. It's free, and you will still receive your monthly itemized statement. Visit att.com/mywireless and click on the "Sign up now," on the myWireless Account menu item, found in the orange bar near the top right of the page. You can also use Star Services to pay your bill from your handset. Dial *PAY[send] (*729[send]).
Q. How do I manage my account online?
A. Beginning in late May 2008, you'll be able to view your bill, make payments, check your minutes and more through our online account management system at att.com/wireless. Just input your wireless phone number and create a password. It's that easy! Until then, please call 1-800-934-3996.
Q. How do I change my account information?
A. Beginning in late May 2008, you'll be able to change your account information, calling plan, mailing address and much more by logging on to our online account management system at att.com/wireless. Just input your wireless phone number and create a password.
Q. How do I activate a new line?
A. You can activate an additional wireless line on your account by going to your local store: To find a store near you, use our store locator. Or, log onto your account at att.com/mywireless.
Q. How do I contact Customer Service?
A. If you have a Cellular One branded device and rate plan, call the same number as always: 1-800-934-3996. For customers with an AT&T branded phone, you can check your balance, pay your bill, add features, check minutes, change your calling plan and more anytime by logging on to your account at att.com/mywireless. Customers with AT&T accounts can also use Star Services to check minutes and account balance, or pay your bill, all from your handset. Dial the following to receive the information instantly (Note: This only applies to customers on AT&T devices):
- Check balance: Dial *BAL#[send] (*225#[send])
- Check minutes: Dial *MIN#[send] (*676#[send])
- Pay bill: Dial *PAY[send] (*729[send]) If you need to speak to a customer service representative, call 611 from your AT&T device.
Q.Will my Cellular One prepaid service change?
A.Yes. Cellular One is no longer accepting payments to prepaid accounts, and prepaid service will be shut down completely in July 2008.
To avoid disruption of your service, upgrade to a new AT&T GoPhone plan and get a free phone after a mail-in rebate promotion card. When you upgrade, you can keep your existing phone number and your current balance will be transferred to your new AT&T GoPhone account. If you are running low on minutes and need to replenish it is the perfect time to move to GoPhone.
You must upgrade by July 31, 2008 to avoid cancellation of your prepaid wireless service and to take advantage of this offer.
Call 1-800-678-3406 to speak to an AT&T Customer Service representative or visit your local AT&T store to get this special deal on a new GoPhone plan today.
