Frequently Asked Questions

Categories

General

Q. What is AT&T HomeManager™?
AT&T HomeManager™ is a modern communication, organization and information device that allows busy individuals and families to efficiently manage their time and information needs – faster and more efficiently than before.

More than just a home phone, AT&T HomeManager™ is a portable device for the home that provides organization and gives users ready access to Internet-based information.

With AT&T HomeManager™, you have a regular cordless telephone, as well as an information, organization and media touch-screen device. Both are fully cordless and portable, thus they can be used throughout your home.

Three devices. One easy, unified approach.

  • A digital cordless handset with a crisp color display works like a normal cordless phone. It also provides interactive access to a shared address book, call logs and voicemail.
  • A cordless touch screen "frame" with a vivid 7 inch color display provides easy access to your shared address book, call logs, voicemail messages, Yellow Pages and White Pages, Internet-based information such as news, weather, sports, stocks, recipes, email, calendar, digital pictures, alarm clock, stopwatch, timer, and videos clips–plus, it's a speaker phone.
  • A base station provides a wireless voice and data connection between the HomeManager™ frame and handset and the AT&T networks. It also provides sync capabilities between the frames and the handsets for call logs, address books, and visual voicemail.

Q. What will AT&T HomeManager™ do for me?
AT&T HomeManager™ is a modern communication, organization and information device that allows busy individuals and families to efficiently manage their time and information needs–faster and more efficiently than before.

AT&T HomeManager™ allows you to:

  • Know who is calling! Calls from contacts listed in your address book are automatically identified by picture and ringtone.
  • See a list of your voicemail messages and listen to only the messages you want, in the order you want them. No need to play through all messages.
  • Manage your communications through complete detailed call logs.
  • Set your alarm to wake up or remind you of important appointments. Or use the convenient stopwatch to time events. The timer feature works well in the kitchen to keep things on schedule!
  • Find people and businesses fast with direct touch screen access to Yellow Pages and White Pages listings, view maps and one–touch click–to–dial capabilities.
  • Need information fast? It's here. Get localized weather, news, and movies, plus personalized sports scores, stock quotes, horoscopes, lottery numbers, recipes, and more within easy touch.
  • Organize your life through an interactive calendar complete with appointments and reminders.
  • Quickly check your inbox, read, reply, compose, and send emails.
  • Show off your family pictures! View digital pictures and video clips on the frame. It's an easy–to–view digital picture frame when not in use.
  • Personalize the frame to your own preferences so you always have ready access to your favorite features and information.
  • Add additional handsets or a touch screen frame for use throughout your home.

Q. What is included in the AT&T HomeManager™ package?
The AT&T HomeManager™ bundle includes: The HomeManager base, frame, frame charging cradle, frame battery, handset, handset charging cradle, handset battery, handset power adapter, two frame/base power adapters, Ethernet cable, Quick Start Guide on CD.

Q. What applications are provided on AT&T HomeManager™?

Feature Description Frame   Handset   Requirements
Telephone
(Cordless)		 Make telephone calls with the frame or the handset by dialing the number, using the call log, or address book touch-to-call functionality Yes Yes Home telephone service
Call Logs View all dialed, received and missed calls and save to address book or touch to call Yes Yes Home telephone service
Visual Voicemail View wireless and home voicemails in Unified Messaging mailbox, and touch a message to
listen to it.		 Yes Yes AT&T Unified Messaging or AT&T U–verse Voice
Directories
from Yellowpages.com		 Search or browse Yellow Pages and White Pages, save favorites, add listings to address book, and touch to call listings. Yes No Broadband connection
Calendar Electronic calendar with "go-to-date" functionality. Add/View/Delete appointments. Manage recurring events and reminders. Yes No None
Information Weather, national news, movies, recipes, sports scores, stock quotes, horoscopes, lottery numbers Yes No Broadband connection
Photos Store photos on frame memory, USB flash drive, or
SD card, view in slide show or as screen saver (digital picture frame).		 Yes No None
Email Read and write emails using your POP3 email account. Yes No POP3 email account, broadband connection
Alarm Clock Set or remove your alarm, or set recurring alarms. Timer and Stopwatch features are included. Yes No None

Q. What new features were included in recent AT&T HomeManager software updates?
Thanks to the December 12, 2008 automatic software updates (V04.12), you can now enjoy the following new HomeManager features:

  1. Tutorials: Learn how to use specific HomeManager features by watching tutorials right on the frame. From the frame home screen, touch Settings in the bottom-left corner then select Tutorials in the left navigation area. Touch a tutorial name to view it.
  2. Search Movies by Title: This is an easy way to see which local theaters are playing a specific movie, and all of the available show times. From the frame home screen, touch Movies on the News & Info bar. Touch the Movie Titles button at the bottom. Touch a movie title to see the movie review (if available), then touch the Show Times button in the bottom-right corner to see the show times at your local theaters.
  3. Visual Voice Mail Enhancements: Now visual voice mail messages automatically start to play when opened. The home screen bar displays both heard and unheard messages.

New versions of AT&T HomeManager base and frame software were made available on December 12, 2008. All HomeManagers should have automatically downloaded and installed the updates overnight.

To verify your HomeManager received and installed the latest software:

  • For the base: From the Home Screen, touch Settings, then About Devices. In the Base section at the top, touch the More button and look for BSYS_VER. The updated version is V01.83.
  • For the frame: From the Home Screen, touch Settings, then About Devices. Look at the Software Release Number in the Frame section at the bottom of the screen. The updated version is V04.12.

If you do not have the most recent base and/or frame release, check that your base has power and is connected to the Internet, then remove and reinstall the frame battery. Your HomeManager should then automatically download and install the latest base and/or frame software update. If this doesn't happen automatically, please call HomeManager Customer Care at 1-888-767-8897.

The following enhancements were added in the March 23, 2009 software update (V05.02)

  • Alarm Clock: Set one time or recurring alarms
  • Stopwatch: Time important events
  • Timer: Set timer for cooking or tasks

Q. Where can I buy AT&T HomeManager™?
As of 9/21/09, AT&T Home Manager is no longer for sale. If you need support or assistance with your Home Manager, please see the Support section of this FAQ.

Q. Is the use of AT&T HomeManager™ and its services restricted to a geographic region of the country?
AT&T HomeManager works with any type of broadband connect and thus its use and basic functionality are available throughout the United States.

To obtain the full value of AT&T HomeManager's functionality, you should have wireless service from AT&T so your contacts can be synced between your mobile phone and the home-based AT&T HomeManager frame and handset.

In addition, HomeManager customers who subscribe to AT&T home telephone service in parts of the following states are qualified to receive AT&T's Unified Messaging at no charge.

  • Arkansas
  • Missouri
  • Kansas
  • Oklahoma
  • Illinois
  • Wisconsin
  • Indiana
  • Michigan
  • Ohio
  • Texas
  • California

Q. How many handsets and frames can I add to my AT&T HomeManager™ system?
The AT&T HomeManager™ kit comes with one handset and one frame. The HomeManager™ system is expandable up to a total of four handsets and two frames.

Devices and Requirements

Q. What are the basic requirements for AT&T HomeManager™?
Connectivity requirements for AT&T HomeManager™ are:

  • Broadband (AT&T High Speed Internet, or other broadband provider)
    • Minimum download speed 768 Kbs
    • Recommended download speed 1.5 Mbps
  • A spare Ethernet port on a router or gateway.
  • Home telephone service (or Voice over Internet Protocol [VoIP] service with a telephone adaptor)

Q. Why does AT&T HomeManager™ require a router/gateway?
The HomeManager™ base and frame both require that an IP address is assigned to them and that each have an established Internet connection. A router using DHCP (Dynamic Host Configuration Protocol) is required to assign the IP addresses to the base and frame. The router/gateway also provides connectivity to the Internet.

Q. What if I have a broadband modem only, with no router or gateway, will AT&T HomeManager™ still work?
HomeManager™ requires a router or gateway. If you only have a broadband modem, you will need to purchase a router, connect the router to your broadband modem, and connect HomeManager to the router.

Q. After setting up HomeManager™, I noticed a new, unnamed W–Fi access point when scanning for access points on my laptop. Can I connect my laptop to this Wi–Fi access point?
The AT&T HomeManager™ base uses Wi–Fi to communicate with the frame(s), but that Wi–Fi Access point is closed and secure, so it is not possible to connect your laptop to the Wi-Fi access point provided by the base.

Q. Can I use the HomeManager base as a router for all of my wireless (WiFi) devices in my home?
The AT&T HomeManager base uses WiFi to communicate with the frame(s), but that WiFi access point is closed and secure, so it is not possible to connect your laptop to the WiFi access point provided by the base.

Q. How do I restart the AT&T HomeManager™ devices, i.e. frame, handset, or base?

  • Restart the frame by removing and reinstalling the battery or pressing the Reset button on the back of the frame with an opened paperclip. See HomeManager User Guide for reference.
  • Restart the handset by removing and reinstalling the battery (ensure the wires are not crimped).
  • Restart the base by unplugging and plugging in the base power adapter.

Q. How do I know if the AT&T HomeManager™ Base is not connected properly?
After you restart the frame, you will see error screens with instructions if the base is not properly connected to the telephone line or router/gateway. Follow the on screen instructions to resolve any connection issues.

Mobile Backup Synchronization for Address Book – Changes

Q. What is the change to AT&T Mobile Backup Service?
As of July 13, 2009, AT&T Mobile Backup service associated with HomeManager is being discontinued. You will no longer be able to sync your cell phone contacts with your HomeManager contacts using AT&T Mobile Backup service.

Visual Voicemail and Unified Messaging

Q. What is AT&T Unified Messaging and how does it work with AT&T HomeManager™?
AT&T Unified Messaging is a service (where available) that allows you to retrieve all of your home voicemail and wireless from AT&T voicemail messages, faxes and email through any landline telephone, personal computer, or wireless phone.

Note: AT&T Unified Messaging is only available to AT&T home telephone customers in parts of AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, and WI, and may be subject to certain terms and conditions.

Some of the great benefits you will receive with AT&T Unified Messaging are:

  • A single place to manage all of your messages (voice messages, email messages and fax messages).
  • Flexible and simplified management of your different messages - via your AT&T HomeManager™, PC or your wireless AT&T compatible phone.
  • AT&T HomeManager Visual Voicemail is powered by AT&T Unified Messaging.
  • With Visual Voicemail, AT&T HomeManager displays a list of your voice messages, so you can touch them to listen in the order you choose. To enable the HomeManager Visual Voicemail application, you must subscribe to either AT&T Unified Messaging or AT&T U-verse Voice.

Note: It is important that you set up your Unified Messaging voicemail box by following the instructions provided in the following question How would I activate my AT&T Unified Messaging service?

Q. How would I activate my AT&T Unified Messaging service for use with AT&T HomeManager™?

  • Step 1: Ordering AT&T Unified Messaging
    When you order AT&T Unified Messaging using the order form found in the AT&T HomeManager™ frame's Visual Voicemail setup screens, your order will be processed, and you will receive an email with instructions for setting up your new Unified Messaging voicemail box

  • Step 2: Unified Messaging Mailbox Setup:
    Note: you will begin Unified Messaging Mailbox Setup after you have received an email response from filling out and submitting the "Order Form" found on the Visual Voicemail setup screen of the HomeManager™.
    On or after your Unified Messaging service installation date, please complete the following steps to set up your Unified Messaging mailbox before completing the Visual Voicemail setup on your AT&T HomeManager frame. Your Unified Messaging mailbox number is your telephone number.
    Follow these steps:
    1. Dial your Unified Messaging Access number.
    2. Enter your Temporary PIN and press #.
    3. When prompted, enter a new PIN (cannot begin with a zero) and press # (your new PIN must be at least six digits in length).
    4. Re-enter your new PIN followed by # for confirmation.
    5. Then simply follow the prompts to record your name and greeting.

  • Step 3: AT&T HomeManager Visual Voicemail Setup:
    Once you have completed the Unified Messaging mailbox setup above, touch the voicemail bar on your AT&T HomeManager home screen to complete visual voicemail setup:
    1. Select Set up Visual Voicemail on AT&T HomeManager™
    2. Select already subscribe to AT&T Unified Messaging
    3. Enter the new Unified Messaging telephone access PIN that you created in the step above
    4. Touch Save.
    5. Touch Go to Visual Voicemail.

If the telephone number listed on the top of the Visual Voice Mail setup screens is not correct, you can change it:

  1. From the home screen, touch the Settings button at the bottom of the screen.
  2. In the "My Location" section of "Settings", touch the Edit button at the bottom-right.
  3. Touch OK.
  4. Touch the Telephone Number field to edit it.
  5. Enter the correct number.
  6. Touch Done.
  7. Touch Save.

If you have any questions or need additional assistance, please review the Quick Start User Guide included with your Unified Messaging Welcome Letter or visit our Frequently Asked Questions (FAQ) section of the comprehensive Unified Messaging User Guide at http://www.att.com/umguide.

Q. I've set up visual voice mail on my AT&T HomeManager, but the frame only shows new voice messages after I touch the voicemail bar.
Restart three components:

Frame – remove the battery from the frame, then put it back in the frame

Base – remove the power cord from the back of the base, then re-insert it into the back of the base

Router/gateway – remove the power cord from the back of your router/gateway, then re–insert it into the back of the router/gateway. When operating properly, the voicemail bar on the frame should show new visual voicemail messages shortly after the messages are left, even before you touch the voicemail bar.

Support

Q. Where do I go for AT&T HomeManager™ support?
The latest version of the AT&T HomeManager User Guide and a tutorial is available on this website: http://www.att.com/homemanager.
For AT&T HomeManager support, contact AT&T HomeManager Customer Care at 1-(888)767-8897, M-F from 8 a.m. to 9:30 p.m. ET and Saturday from 8:00 a.m. to 8:00 p.m. ET.
For problems associated with your Internet service, contact your Internet Service Provider. From problems associated with your telephone service or dial tone, contact your telephone service provider.

Q. What are the warranty and returns policies for AT&T HomeManager?
Assistance for warranty issues will be provided by calling the AT&T HomeManager Customer Care Center at 1 (888)767-8897. They will provide instructions on how to request a warranty return and obtain a replacement device. A copy of the warranty is available on this website.

Email

Q. How do I set up my email account when the default configurations do not work?

  1. If the domain name at the end of your email address is one of the following:
    ameritech.net, att.net, flash.net, nvbell.net, pacbell.net, prodigy.net, sbcglobal.net, snet.net, swbell.net, or wans.net, then the default email settings on the frame will be:
    • User Name: entire email address (for example: johndoe@att.net)
    • POP3 Server: pop.att.yahoo.com
    • POP3 Port: 995
    • POP3 Secure? SSL
    • SMTP Server: smtp.att.yahoo.com
    • SMTP Port: 465
    • SMTP Secure? SSL
    • SMTP Login? Checked
    If those default email settings don't work, replace the default settings by manually entering each of the following email settings into the frame:
    • User Name: Entire Email Address (for example: johndoe@att.net)
    • POP3 Server: fpostoffice.isp.att.net
    • POP3 Port: 995
    • POP3 Secure? SSL
    • SMTP Server: fmailhost.isp.att.net
    • SMTP Port: 465
    • SMTP Secure? SSL
    • SMTP Login? Checked

  2. If the domain name at the end of your email address is "bellsouth.net", then the default email settings on the frame will be:
    • User Name: Entire Email Address (for example: johndoe@bellsouth.net)
    • POP3 Server: fpostoffice.isp.att.net
    • POP3 Port: 995
    • POP3 Secure? SSL
    • SMTP Server: fmailhost.isp.att.net
    • SMTP Port: 465
    • SMTP Secure? SSL
    • SMTP Login? Checked
    If those default email settings don't work, replace the default settings by manually entering each of the following email settings into the frame:
    • User Name: Entire Email Address (for example: johndoe@bellsouth.net)
    • POP3 Server: pop.att.yahoo.com
    • POP3 Port: 995
    • POP3 Secure? SSL
    • SMTP Server: smtp.att.yahoo.com
    • SMTP Port: 465
    • SMTP Secure? SSL
    • SMTP Login? Checked

  3. If the domain name at the end of your email address is "worldnet.att.net", then the default email settings on the frame will be:
    • User Name: email address before the @ sign (for example: johndoe)
    • POP3 Server: ipostoffice.worldnet.att.net
    • POP3 Port: 995
    • POP3 Secure? SSL
    • SMTP Server: imailhost.worldnet.att.net
    • SMTP Port: 465
    • SMTP Secure? SSL
    • SMTP Login? Checked

There are no alternate settings for "worldnet.att.net" email accounts.

Q. How do I set up email access to a Gmail account on HomeManager?
Because of a Gmail limitation created by Google, it is necessary to add "recent:" (without the quotation marks) before your Gmail User Name. For example, if your Gmail User Name is "joseph", then enter your Gmail User Name as "recent:joseph" in HomeManager.

  1. To set up the Gmail account access on HomeManager for the first time: touch the Email bar on the Home Screen, touch Add New Account, enter the account Description, "From" Name, Gmail Email Address, and Password, touch Done, touch the User Name field to edit it, type "recent:"(without the quotation marks) before your User Name, touch Done, touch the Remember My Password checkbox (if desired), touch Done.
  2. If you already have Gmail account access set up on your HomeManager: While viewing your Gmail inbox on HomeManager, touch "Settings", touch your User Name to edit it, type "recent:" (without the quotation marks) before your user name, touch Done, touch Save.

Q. What are the maximum supported email file sizes?
The maximum supported email body size is 1 MB and the maximum supported image file email attachment size is 1 MB.

Q. Why is the body of my email on the HomeManager blank?
HTML-formatted emails may appear to be blank when viewed with AT&T HomeManager. To view HTML-formatted emails you will need to use your personal computer.

Q. Why are some of my messages missing from my HomeManager email inbox?
If you use an email program (such as Outlook or Outlook Express) to view email on your personal computer, your email program may download emails to your personal computer before you have a chance to view them with AT&T HomeManager. HomeManager will not display emails that have already been downloaded to the email program on your personal computer. You can avoid this by keeping the email program on your personal computer closed when not in use, or by changing the settings in your email program on your personal computer to download only on your command. Emails over 30 days old are not accessible via AT&T HomeManager. HomeManager provides access to the 100 most recent emails in your email inbox.

Q. I have an email spam filter on my computer. Why is HomeManager not applying my spam filters?
AT&T HomeManager pulls emails directly from your email provider's POP3 email servers and does not use your computer's spam filters.

Q. Why does the content of my email inbox on HomeManager look different than the content of the same email inbox viewed with a computer?
HomeManager does not filter spam and the HomeManager network servers can take up to 24 hours to fully delete a message.

Q. After setting up access to my AOL email account on HomeManager, the AOL account automatically moves all inbox emails to the "Old" folder. What can I do about this?
This is due to the way AOL handles POP3 email. We recommend that instead of using AOL software to view AOL emails on your PC, access your AOL emails at webmail.aol.com using a web browser. That way, your inbox emails should appear in your AOL inbox, even after setting up HomeManager access to that account.

Q. After deleting access to an email account on HomeManager, I see the emails from the deleted account listed in the inbox of other email accounts on HomeManager. What can I do about this?
If you have more than one email account set up on HomeManager, then you delete one of the email accounts on HomeManager, then you view the inbox of any of the remaining email accounts on HomeManager, you may see the inbox emails from the deleted account listed. To fix this, touch the home button to return to the home screen, then go back into any remaining email inboxes on HomeManager, which should now show the correct emails.

Q. I've set up email (with "Remember my password" checked) on my AT&T HomeManager, but the frame only shows new emails after I touch the email bar.
Restart three components:

Frame – remove the battery from the frame, then put it back in the frame

Base – remove the power cord from the back of the base, then re-insert it into the back of the base

Router/gateway – remove the power cord from the back of your router/gateway, then re–insert it into the back of the router/gateway. When operating properly, the email bar on the frame should show email messages shortly after the emails are received, even before you touch the email bar.

Using HomeManager

Q. The HomeManager documentation mentions a stylus. Where is it located?
When viewed from the front, the stylus is located on the back of the frame in the upper left-hand side. It is marked by three raised "ribs" and slides out to the side for removal.

Q. Can I adjust the angle of the HomeManager frame outside of the charging cradle?
Yes. The frame uses a stand that adjusts to two different positions to make it easier to type and otherwise view the screen.

Q. How can I scroll (up/down) the content on the right side of the frame, such as a news story, movie review, or email body?
To scroll the content on the right side of the frame, touch the on-screen arrow(s) on the right side of the screen. The frame trackball only controls scrolling up/down on the home screen, and in the left navigation area of all other screens.

Q. I do not a have dial tone on my AT&T HomeManager frame(s), what should I do?

  • Test to see if you have dial tone to your home using a conventional phone (not an AT&T HomeManager phone) that is plugged into a different telephone wall jack. If you do not have dial tone at other wall jacks using a conventional phone, contact your telephone service provider.
  • Check the telephone cord between the base and the telephone wall jack and replace if necessary.
  • Disconnect and reconnect power to the base.
  • Restart the frame by removing and reinstalling the battery or pressing the Reset button on the back of the frame with an opened paperclip.

Q. What if my handset has static?
Check other phones to see if they also have static. If other home phones have static, there may be interference on your line.

Please verify your HomeManager device software release as follows: From the frame, touch “Settings,” then “About Devices” and then on the right of the base, touch the “More” button.

Verify this information:

  • Frame software: Date no earlier than 20090601xxxx
  • Base software version (push the “More” button) – BSYS_VER V01.94 or higher

If your software is up to date and your handset static problem persists, please call the applicable support centers:

  • AT&T U–verse(SM) customers: U–verse Customer Care and request line power conditioner/RFI noise reducer. Verify that you have Battery Backup installed on your U–verse Residential Gateway.
  • DSL or other broadband customers: Your local telephone repair.

Other considerations:

  • If HomeManager base is sitting above or near an RF device (Radio Frequency, anything that sends out radio waves, e.g. a home router) or heat source, please move the HomeManager base away from that location.
  • Try lowering handset and frame volume.

Q. What if my HomeManager stops communicating with HomeManager Network?
Make certain your Internet access is operational. Check if you can access the Internet from your PC.

  1. Power cycle the base unit:
    • Pull the power plug from the back of the HomeManager base, count to three
    • Plug the power plug back in to the HomeManager base, check if power, Internet and wireless lights lit up
    • After all lights stabilize, check “Settings” and “About devices” on the frame to see the date of the last contact with AT&T HomeManager network; this should be the current date and approximate time
    • If it is current date and time, STOP – you are done. If not, continue.
  2. Switch ports on the router:
    • Follow the Ethernet cable from the back of the HomeManager base to the router/gateway it is plugged into
    • Unplug the Ethernet cable from the router/gateway
    • Plug it back in to a different port on the router/gateway, if available. If not you can swap ports with another device.
  3. Power cycle the router:
    • Pull out the power plug from the back of the router/gateway
    • Plug the power plug back in to the router/gateway. Wait until the internet light stabilizes (about four to five seconds).
    • Check “Settings” and “About Devices” on the frame to see the date of the last contact with AT&T HomeManager network. This should be the current date and time. approximately.
    • If it is current date and time, STOP – you are done
    • If not, repeat the above steps once more only
  4. Wait overnight to see if the HomeManager has communicated with AT&T HomeManager network overnight. You can check this by:
    • From the frame, touch “Settings”, then “About Devices”
    • In the frame section, check the “Last Contact with AT&T HomeManager Network” date, which should be today or yesterday.
  5. Please call Customer Care back if HomeManager device is still not communicating with AT&T HomeManager.

Q. My frame touchscreen is not selecting the items I touch, how can I align it?
From time to time, your AT&T HomeManager™ frame touchscreen may need to be aligned. If the touchscreen does not respond properly when you make an on-screen selection, you can reset the touchscreen alignment.
To align:

  1. Touch the Settings button on the home screen.
  2. Touch Align Touch Screen in the left navigation area.
  3. On the right side of the screen, touch the Continue button,
  4. Hold the stylus pointer against each + as it appears.
Once completed, the screen will return to the settings screen, and the touchscreen should begin to respond appropriately.

Q. What USB flash drives are supported?
The frame supports the following USB flash drives: Lexar, PQI, Sandisk, Sony, Memorex and PNY. Other USB flash drives and USB all-in-one card readers may also work. The maximum supported flash drive size is 2 GB.

Q. Are there any special formatting requirements for Secure Digital (SD) cards and USB flash drives used with HomeManager?
HomeManager only recognizes SD cards and USB flash drives that are formatted with FAT16 or FAT32. HomeManager will not recognize SD cards and USB flash drives with other formats (such as NTFS, Mac OS Extended, etc.).

Q. How do I transfer images to my frame?
Images can be transferred to the frame using a Secure Digital (SD) card, a USB flash drive, or as an attachment in an email. SD cards and USB flash drives can be plugged directly into the frame for file transfer. Images, as email attachments under 1 MB in size and that have one of the following file extensions: JPG, GIF, BMP, or PNG, can be transferred. In addition, some all-in-one card readers that support different types of memory cards, e.g. CompactFlash (CF), Multimedia (MMC), Memory Stick (MS) may function when plugged into the frame's USB port for file transfer.

Q. Why do some Yellow Page listings have more information than others?
HomeManager gets is information directly from YellowPages.com and different businesses provide different amounts of information. Continue to check back as this information changes regularly.

Q. Why don't my Yellow Page listings, weather information, and movie theater listings show local information for my area?
HomeManager provides information based upon the My Location information you provided at startup. If this is now different, or you want to change it, touch Settings from the frame Home Screen, then touch Edit to change the location information. Remember to touch the Save button to save your information.

Q. Why does HomeManager show calls in the Missed Calls logs when I answered the call from another non-HomeManager phone?
The call log keeps track of all calls to and from all HomeManager frames and handsets in the home. Outbound calls placed from a non-AT&T HomeManager phone in your home will not appear in your AT&T HomeManager call log. Inbound calls answered on a non-AT&T HomeManager phone in your home will appear in the HomeManager call log as missed calls. The maximum number of call log entries for each log area is: All Calls: 150, Missed Calls: 50, Dialed Calls: 50, Received Calls: 50. When the maximum is reached, additional entries will cause the oldest entry to be removed.

Q. What is safe to use to clean the HomeManager frame and screen?
Do not spray anything directly on the screen. Use a lightly damp cloth or lint-free microfiber cloth to maintain the look of your HomeManager.

Q. How can I remove the frame message that tells me my phone line is disconnected when I can still make calls?
To clear this message, restart your base by disconnecting and reconnecting power to the base.

Q. Why does HomeManager say "Line In Use" for a moment after every telephone call?
After every telephone call, Home Manager "listens" to the dial tone for a moment to determine if any new voice messages came in during the call.

Q. What is the Photo/Video storage capacity of the frame?
40 MB.

Q. What is the maximum image file size that the frame will display?
The following maximum image sizes are supported by the HomeManager frame:

  1. JPG - 3000x3000 = 9 MB
  2. PNG - 1600x960 = 1.5 MB
  3. GIF - 1600x1200 = 1.9 MB
  4. BMP - 1600x1200 = 1.9 MB

Q. What is the largest memory card compatible with the frame?
The largest compatible memory card is 2 GB.

Q. When I hear the handset or frame ringing with an incoming call, I remove the handset or frame from the charging cradle, then touch the hard green button to answer the call, but all I hear is dial tone. Why?
When you hear the handset or frame ringing with an incoming call, just remove the handset or frame from the charging cradle to answer it. Touching the hard green button at that point will cause a "Flash", putting the call on hold, and you'll hear dial tone.

Q. I had two frames paired to my base, but now both frames are lost and/or broken. I cannot pair a new frame to my base until the old frames are unpaired from my base. How can I unpair the old frames from my base?
If you have at least one working frame paired to the base, you can use it to unpair any working or broken or lost frames from the base. Touch Settings on the home screen of the working paired frame, then select Unpair Devices in the left navigation area. Select the frame that you wish to unpair, and touch the Unpair button.

If both paired frames are lost and/or broken, use the following procedure to unpair all frames from a base:

Step 1. Pull the power cord out from the back of the base.
Step 2. While pressing and holding the "page all" button on the base, plug the power cord back in to the back of the base.
Step 3. Keep holding the "page all" button until the "phone" LED starts to blink, then release the "page all" button.
Step 4. After 1 second, press and hold the "page all" button again until the phone LED stays on.
Step 5. After 1 second pull the power cord out from the back of the base.
Step 6. Remove and reinstall the batteries on any previously paired frame(s).
Step 7. Plug the power cord back in to the back of the base.

All frames are now unpaired from the base. Any working unpaired frame can now be paired to the base; follow the pairing instructions on the unpaired frame.

This procedure will not unpair any handsets from the base. To unpair a handset, touch Settings on the home screen of a paired frame, then select Unpair Devices in the left navigation area. Select the handset that you wish to unpair, and touch the Unpair button. This will unpair the selected handset.