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Lifeline

AT&T Mobility is proud to offer Lifeline service, which provides discounted service only for eligible customers. (Details are provided en Español.)

At this time, AT&T Mobility only offers Lifeline Service in limited areas. To determine if Lifeline is available at your principal residence, please see the links below for state-specific qualifications:

Alabama Michigan Louisiana Texas
Alaska Mississippi Washington Puerto Rico
Arkansas Idaho West Virginia Kentucky
Oregon Tribal Oregon Non-Tribal North Dakota Tribal North Dakota Non-Tribal
South Dakota-Pine Ridge

Program Overview


Lifeline

  • Lifeline is a government benefit available to qualified, low income customers in limited geographic areas and willfully making false statements to obtain the benefit can result in fines, imprisonment, de-enrollment or being barred from the program; Only one Lifeline service is available per household whether wireline or wireless; A household is defined, for purposes of the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses;
  • A household is not permitted to receive Lifeline benefits from multiple providers;
  • Violation of the one-per-household limitation constitutes a violation of the Federal Communications Commission's (or "FCC") rules and will result in the subscriber's de-enrollment from the program; and Lifeline is a non-transferable benefit and the subscriber may not transfer his or her benefit to any other person.

Data services, Text Messaging and other enhanced services or features, international long distance and access to "900" numbers are not available to Lifeline customers. Other restrictions may apply. Please refer to your state specific information for details.

See your state in the table below for eligibility and available savings in your area.

Are there any restrictions?

Forms of documentation necessary for enrollment: All subscribers will be required to demonstrate eligibility based at least on (1) Household income at or below 135% of Federal Poverty guidelines for a household of that size; Residents of Michigan the Poverty guidelines are 150% (see application).

Annual Income 135% Thresholds Based on Household Size
1 2 3 4 5 6 7 8 For each add'l person
$15,512 $21,236 $26,717 $32,198 $37,679 $43,160 $48,641 $54,122 + $5,481/person

OR (2) the household's participation in one of the federal assistance programs.
1. Current or prior year's statement of benefits from a qualifying state, federal or Tribal program.
2. A notice letter of participation in a qualifying state, federal or Tribal program.
3. Program participation documents (e.g.: consumers SNAP card, Medicaid card, or copy thereof).
4. Other official document evidencing the consumer's participation in a qualifying state, federal or Tribal program.

Income eligibility: Prior Year's state, federal or Tribal tax return, current income statement from an employer or paycheck. Social Security statement of benefits. Veterans Administration statement of benefits. Retirement/pension statement of benefits. Unemployment/Workmen's comp statement of benefits. Federal or Tribal notice letter of participation in General Assistance. Divorce decree, child support award, or other official document containing income information for at least three (3) months time. AT&T Mobility will NOT retain a copy of this documentation.

Consumers who willfully make false statements in order to obtain the benefit can be punished by fine or imprisonment or can be barred from the program.

Program

Participation in at least one of the following federal assistance programs:

  • Medicaid
  • Low Income Home Energy Assistance (LIHEAP)
  • SNAP (Food Stamps)
  • National School Lunch Program's Free Lunch Program
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)
  • Federal Public Housing Assistance (Section 8)


Tribal Lands

Additional Tribal assistance programs:

  • Bureau of Indian Affairs General Assistance
  • Tribal Administered Temporary Assistance for Needy Families
  • Head Start (meeting income-qualifying standards)
  • Food Distribution Program on Indian Reservations (FDPIR)


What is my calling area?

See table below for a brochure with your state's calling area.

How do I sign up?

Complete the Lifeline application form from the table below and mail it to the following address:

AT&T
ATTN: Contract Services
PO Box 2377
Jacksonville, Texas 75766

If you are unable to print the application from this site, call 1-800-377-9450 from 10:00AM – 7:00PM CST for more information. Applications that are not completely filled out, legible, or signed will be returned.

Puerto Rico residents:

AT&T
Lifeline
P.O. Box 192830
San Juan, PR 00919-2830

If you are unable to print the application from this site, call 787-405-5463 from 8:00AM – 5:00PM EST for more information. Applications that are not completely filled out, legible, or signed will be returned.

Qualifying State Brochure* Application Form
Alabama English/Español English Español
Alaska English/Español English Español
Arkansas English/Español English Español
Idaho English/Español English Español
Kentucky English/Español English Español
Louisiana English/Español English Español
Michigan English/Español English Español
Mississippi English/Español English Español
North Dakota Non-Tribal English/Español English Español
North Dakota Tribal English/Español English Español
Oregon Non-Tribal English/Español English Español
Oregon Tribal English/Español English Español
South Dakota - Pine Ridge English/Español English Español
Texas English/Español English Español
Washington English/Español English Español
West Virginia English/Español English Español
Puerto Rico English/Español Español (NAP) Español

*Lifeline services may not be available in all areas of the state in which it is offered. To determine if Lifeline is available at your principal residence, please contact our Lifeline customer service representatives at 1-800-377-9450. Spanish translation of brochure included in .pdf.

What if I no longer qualify for program benefits?

You are responsible for notifying AT&T when you no longer meet the applicable eligibility requirements for the Program within (30) days (10AM to 7PM CST) of becoming aware of such ineligibility. At that time, you'll stop receiving them.

Additional terms and conditions

Lifeline is subject to the terms and conditions found in the Terms of Service, Rate Plan brochure, and Lifeline Contract Rider found in the application.

Additional questions?

Please call our Lifeline customer service representatives, Monday through Friday from 10:00AM – 7:00PM CST at 1-800-377-9450.

Puerto Rico customers: Please call 1-787-405-5463 from 8:00AM – 5:00PM CST.

Alaska customers: If you are not satisfied with the way your complaint was handled, you may contact the Regulatory Commission of Alaska at 1-800-390-2782 or 907-276-6222.



 
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