Hearing Aid Compatibility
- About Hearing Aid Compatibility
- Compatible Phones and Devices
- Options for Individuals with Hearing and/or Speech Impairments
About Hearing Aid Compatibility
As wireless carriers move from analog to digital services, accessibility for the deaf and hard of hearing is a concern. Digital technology means more features and improved efficiency—but some digital phones can cause interference for hearing aid users.
To make sure the deaf and hard of hearing can use digital wireless devices, the Federal Communications Commission (FCC) updated the Hearing Aid Compatibility Act of 1988 ("HAC Act"), mega passing regulations to increase the number of hearing aid-compatible wireless devices.
Along with many others in the wireless industry, we strive to ensure accessibility for all individuals, including deaf and hard of hearing consumers.
Compatible Phones and Devices
We work closely with handset vendors to improve the user experience of customers who have hearing aids. Pursuant to FCC guidelines, the handsets listed below have been tested and rated for Hearing Aid Compatibility (HAC). These HAC ratings, or "M-Ratings" and "T-Ratings," help hearing aid users find the best phone for their needs.
|Make||Model||3G||Wi-Fi||FCC ID||Rating||Level of Classification**|
|Apple®||iPhone® 6 Plus*||BCG-E2817A||M3,T4||Best|
|Apple®||iPhone® 6s Plus*||BCG-E2944A||M3,T4||Best|
|Microsoft®||Lumia 640 XL||PYAAAA||M3,T4||Best|
|Samsung||The Galaxy Note® 4*||A3LSMN910A,
|Samsung||The Galaxy Note® 5*||A3LSMN920A||M4,T3||Best|
|Samsung||The Galaxy Note® Edge*||A3LSMN915A,
|Samsung||Galaxy Rugby 4*||A3LSMB780A||M3,T3||Good|
|Samsung||Galaxy S® 5*||A3LSMCG900A||M3,T3||Best|
|Samsung||Galaxy S® 5 ActiveTM*||A3LSMT705||M3,T3||Best|
|Samsung||Galaxy S® 6*||A3LSMG920A||M3,T3||Best|
|Samsung||Galaxy S® 6 ActiveTM*||A3LSMG890A||M3,T3||Best|
|Samsung||Galaxy S® 6 Edge*||A3LSMG925A||M4,T3||Best|
|Samsung||Galaxy S® 6 Edge+*||A3LSMG928A||M4,T3||Best|
|Xpal Power||SpareOne Emergency Phone||2ACDO-SO3GA||M3,T4||Good|
* This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important for the customer to try the different features of this phone thoroughly and in different locations, using their hearing aid or cochlear implant, to determine if they hear any interfering noise. The customer may request additional information from AT&T sales/Care representative or the manufacturer of this phone concerning hearing aid compatibility. The customer also may have questions about return or exchange policies, so sales/Care representatives need to be prepared to address those.
**The levels are "Good" which depicts devices with basic technology on entry level data speeds, “Better” which depicts devices with advanced technology and/or with advanced functionality, and “Best” which depicts devices with new technology and/or with new functionality that operate on faster data speeds.
Note: The list of hearing aid compatible phones change from time to time. For the most updated list, please contact the National Center for Customers with Disabilities at:
Voice calls: 1-866-241-6568
TTY calls: 1-866-241-6567
The NCCD is available from 8 a.m. to 1 a.m. ET, Monday through Friday, and on Saturday and Sunday from 9 a.m. to 10 p.m. ET.
M-Ratings and Hearing Aid Immunity
Phones with an M-Rating of M3 or M4 meet FCC requirements and are less likely to generate interference to hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.
Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional can help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from mobile phones.
T-Ratings and Compatibility with Hearing Aids with Telecoils
A telecoil is a small device that is built into some hearing aids for use with the telephone as well as assistive listening devices. Not all hearing aids have telecoils. Phones with a T-Rating of T3 or T4 meet FCC requirements and are more likely to work well for people who use hearing aids with telecoils with telephones. T4 is the better/higher of the two ratings.
Try Before You Buy
Hearing loss and hearing aids are highly individualized so customer who use hearing aids are encouraged to try hearing aid compatible phones at AT&T owned and operated stores to determine which phones will work best for them. Find an AT&T store near you.
Options for Individuals with Hearing and/or Speech Impairments
Today's wireless devices are light, mobile, and packed with features. These features make writing and video calling easier on wireless devices. Some features that are particularly beneficial for people with hearing and/or speech impairments include:
- Large screens, ideal for video
- Text Messaging
- Video calling / chat
- Visual Voicemail
- Web browsing
- Full QWERTY keyboard
- Predictive text / autocomplete
- Connection to Bluetooth keyboards
AT&T Accessibility plans*
AT&T Accessibility plans are for people who are deaf, hard of hearing, or have a speech disability. Voice calling is not their primary mode of communication. These plans are for customers who mainly use text messaging or video calling.
FaceTime / video
|1.5 hours||15 hours||20 hours||40 hours|
|Overage charge||$20/300 MB||$10/1GB|
|Pay per minute
Recommended data usage can be calculated by using 'Smartphone' data calculator located at:
AT&T Accessibility plans can be as much as 25%**** less expensive than AT&T Mobile Share plans.
|Pay per minute
Customers can apply for AT&T Accessibility plans by completing the AT&T Accessibility plan Application and Certification Form.
Device and pricing offers are subject to change.
To learn more about AT&T Accessibility plans, contact AT&T at NCCDSupport@att.com or call our National Center for Customers with Disabilities at:
All AT&T Accessibility plans are for use in the U.S.
*AT&T Accessibility plans are not for use on iPads.
AT&T Accessibility plans are for most Smartphones. Check with our center for customers with disabilities for offered devices.
**Current customers with a Smartphone data unlimited plan can keep their existing data plan. This applies if upgrading their device to another Smartphone and/or extending their contract. Customers who choose to move to a new lower price cannot go back to their old unlimited plan. All new activations or smartphone upgrades must choose current plan.
***Video calling or FaceTime is offered on 5GB and higher plans.
FaceTime over Wi-Fi is on most iPhones and iPads. FaceTime over wireless is not on all iPhone devices.
****Savings estimate based on monthly device charge applied with AT&T Mobile Share plans.
In addition to the monthly cost of the rate plan and any selected features, AT&T imposes the following charges: a Regulatory Cost Recovery Fee of up to $1.25 to help defray its cost incurred in complying with obligations and charges imposed by state and federal telecom regulations, a gross receipts surcharge, and State and Federal Universal Service Charges. These fees are not taxes or government-required charges. Taxes and other fees also apply.