Pages Don't Look Right?

For a better online experience, we recommend updating your current browser or using one of these:

  • Internet Explorer Browser will open in a new window or tab
  • Chrome Browser will open in a new window or tab
  • Firefox Browser will open in a new window or tab
  • Safari Browser will open in a new window or tab
Close

×

Hearing Aid Compatibility

 

About Hearing Aid Compatibility

As wireless carriers move from analog to digital services, accessibility for the deaf and hard of hearing is a concern. Digital technology means more features and improved efficiency—but some digital phones can cause interference for hearing aid users.

To make sure the deaf and hard of hearing can use digital wireless devices, the Federal Communications Commission (FCC) updated the Hearing Aid Compatibility Act of 1988 ("HAC Act”), mega passing regulations to increase the number of hearing aid-compatible wireless devices.

Along with many others in the wireless industry, we strive to ensure accessibility for all individuals, including deaf and hard of hearing consumers.

Learn more about hearing aid compatibility and wireless.

Learn more about hearing aid compatibility and wireless - Brochure (PDF)

Compatible Phones and Devices

We work closely with handset vendors to improve the user experience of customers who have hearing aids. Pursuant to FCC guidelines, the handsets listed below have been tested and rated for Hearing Aid Compatibility (HAC). These HAC ratings, or "M-Ratings" and "T-Ratings," help hearing aid users find the best phone for their needs.

Testing has shown that the following devices tend to perform better with hearing aids:
Make Model 3G Wi-Fi FCC ID Rating Notes
Level of Classification**
Amazon Fire* check mark check mark ZWG-1210 M4,T4  
Best
Apple® iPhone® 4s* check mark check mark BCG-E2430A M3,T4  
Best
Apple® iPhone® 5c* check mark check mark BCG-E2644A M3,T4  
Best
Apple® iPhone® 5s* check mark check mark BCG-E2642A M3,T4  
Best
Apple® iPhone® 6* check mark check mark BCG-E2816A M3,T4  
Best
Apple® iPhone® 6 Plus* check mark check mark BCG-E2817A M3,T4  
Best
ASUS Asus PadFone X mini* check mark check mark MSQT00S M3,T4  
Best
AT&T (ZTE) Z222 check mark   Q78-Z222 M3,T3  
Good
AT&T (ZTE) Z432 check mark   SRQ-Z432 M3,T4  
Better
AT&T (ZTE) AvailTM 2* check mark check mark Q78-Z992 M3,T3  
Good
BlackBerry® Classic* check mark check mark L6ARHE150LW M3,T4  
Best
BlackBerry® Passport* check mark check mark L6ARGY180LW M3,T4  
Best
BlackBerry® Q10* check mark check mark L6ARFL110LW M3,T4  
Best
HTC Desire® 610 check mark check mark NM80P9O200 M4  
Best
HTC Desire® EYE* check mark check mark NM80PFH100 M4,T3  
Best
HTC One®* (M8) check mark check mark NM80P6B120 M3,T3  
Best
HTC One® (M8) for Windows®* check mark check mark NM80P6B180
NM80P6B120
M3,T3  
Best
Kyocera DuraForceTM* check mark check mark V65E6560 M4,T3  
Best
LG G Flex* check mark check mark ZNFD950 M3,T3  
Best
LG G2* check mark check mark ZNFD800 M3,T3  
Best
LG G3* check mark check mark ZNFD850 M3,T3  
Best
LG G3 Vigor* check mark check mark ZNFD725 M3,T3  
Best
LG G Vista* check mark check mark ZNFVS880 M3,T3  
Best
LG XpressionTM (C395) check mark   ZNFC395 M3,T4  
Good
Motorola Moto G* check mark check mark IHDT56PF1 M3,T4  
Best
Motorola Moto XTM (2nd Generation)* check mark check mark IHDT56QA1
IHD56QA4
M3,T3  
Best
Motorola Nexus 6* check mark check mark IHDT56QD1
IHDT56QD2
M4,T4  
Best
NEC TerrainTM (NE-201A1A)* check mark check mark A98-RSZ3446 M3,T3  
Best
Nokia Lumia 635* check mark check mark PDNRM-974
PDNRM-975
M3,T4  
Best
Motorola Lumia 830* check mark check mark QMNRM-984 M4,T3  
Best
Nokia Lumia 1020* check mark check mark PDNB M3,T4  
Best
Nokia Lumia 1520 check mark check mark PYAB M4,T3  
Best
Pantech Renue check mark   JYCP6030 M3,T4  
Better
Samsung Galaxy AlphaTM check mark check mark A3LSM850M
A3LSMG850A
M3  
Best
Samsung Galaxy Mega® 2TM* check mark check mark A3LSMG750A M3, T3  
Best
Samsung The Galaxy Note® 4* check mark check mark

A3LSMN910A,
A3LSMN910T

M3,T3  
Best
Samsung The Galaxy Note® Edge* check mark check mark

A3LSMN915A,
A3LSMN915G

M3,T3  
Best
Samsung Galaxy S® III (i747)* check mark check mark A3LSGHI747 M3  
Best
Samsung Galaxy S® 4 Mini* check mark check mark A3LSGHI154 M3,T3  
Best
Samsung Galaxy S® 5* check mark check mark A3LSMCG900A M3,T3  
Best
Samsung Galaxy S® 5 Active*TM check mark check mark A3LSMT705 M3,T3  
Best
Sonim XP6* check mark check mark WYPL11V011AA M3,T4  
Best
ZTE ZTE Compel check mark check mark SRQ-Z830 M3,T4  
Best
ZTE ZTE Z667* check mark check mark SRQ-Z830 M3,T4  
Best

* This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses.  However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids.  It is important for the customer to try the different features of this phone thoroughly and in different locations, using their hearing aid or cochlear implant, to determine if they hear any interfering noise.  The customer may request additional information from AT&T sales/Care representative or the manufacturer of this phone concerning hearing aid compatibility. The customer also may have questions about return or exchange policies, so sales/Care representatives need to be prepared to address those.

**The levels are "Good" which depicts devices with basic technology on entry level data speeds, “Better” which depicts devices with advanced technology and/or with advanced functionality, and “Best” which depicts devices with new technology and/or with new functionality that operate on faster data speeds.


Note: The list of hearing aid compatible phones change from time to time. For the most updated list, please contact the National Center for Customers with Disabilities at:
Voice calls: 1-866-241-6568
TTY calls: 1-866-241-6567

The NCCD is available from 8 a.m. to 1 a.m. ET, Monday through Friday, and on Saturday and Sunday from 9 a.m. to 10 p.m. ET.

 

M-Ratings and Hearing Aid Immunity

Phones with an M-Rating of M3 or M4 meet FCC requirements and are less likely to generate interference to hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.

Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional can help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from mobile phones.

T-Ratings and Compatibility with Hearing Aids with Telecoils

A telecoil is a small device that is built into some hearing aids for use with the telephone as well as assistive listening devices. Not all hearing aids have telecoils. Phones with a T-Rating of T3 or T4 meet FCC requirements and are more likely to work well for people who use hearing aids with telecoils with telephones. T4 is the better/higher of the two ratings.

Try Before You Buy

Hearing loss and hearing aids are highly individualized so customer who use hearing aids are encouraged to try hearing aid compatible phones at AT&T owned and operated stores to determine which phones will work best for them. Find an AT&T store with Live Bar near you.

Options for the Deaf and Hard of Hearing

Text Messaging

Today's wireless devices are light, mobile, and packed with features to make writing easier. Some have full QWERTY keyboards and almost all have predictive text for faster typing. BLUETOOTH® enabled phones and wireless keyboards are also ideal for high-volume texters.

Learn more about our text messaging solutions.

Text Accessibility Plan (TAP)

AT&T is pleased to offer our Text Accessibility Plans (TAP). TAP was developed for people who are deaf, hard of hearing, or have a speech disability and/or hearing loss, and was designed with input from the community.

Available TAP plan options for Smartphones:
Smartphone Unlimited Text plus 300MB Internet & Email
Smartphone Unlimited Text plus 3GB Internet & Email
Smartphone Unlimited Text plus 5GB Internet & Email
Smartphone Unlimited Text plus 8GB Internet & Email
$40.00 Monthly Charge $50.00 Monthly Charge $70.00 Monthly Charge $90.00 Monthly Charge
DataPlus 300MB
Internet & Email
($20 300MB Overage)**
DataPro 3GB
Internet & Email
($10/GB Overage)**
DataPro 5GB
Internet & Email
($10/GB Overage)**
DataPro 8GB
Internet & Email
($10/GB Overage)**
Unlimited Text Messages Unlimited Text Messages Unlimited Text Messages Unlimited Text Messages
Visual Voicemail Visual Voicemail Visual Voicemail Visual Voicemail
$.40 per minute for voice calls $.40 per minute for voice calls $.40 per minute for voice calls $.40 per minute for voice calls
iPhone only - FaceTime
over Cellular***
FaceTime over Cellular
(iPhone 4S, iPhone 5
iPhone 5C, iPhone 5S
iPhone 6 & iPhone 6
Plus only)
FaceTime over Cellular
(iPhone 4S, iPhone 5
iPhone 5C, iPhone 5S
iPhone 6 & iPhone 6
Plus only)
FaceTime over Cellular
(iPhone 4S, iPhone 5
iPhone 5C, iPhone 5S
iPhone 6 & iPhone 6
Plus only)

 

Available TAP plan options for Basic and Quick Messaging Devices:
TAP
TAP M2M
(Mobile to Mobile)
TAP Unlimited
$29.99 Monthly Charge
$34.99 Monthly Charge
$40.00 Monthly Charge
National Coverage
National Coverage
National Coverage
Unlimited Internet Usage
Unlimited Internet Usage
Unlimited Internet Usage
5000 Text Messages
5000 Text Messages
Unlimited Text Messages
Unlimited M2M Text Messages
$.40 pay-per-use voice
$.40 pay-per-use voice
$.40 pay-per-use voice

 

All TAP plans are for use in the U.S.

*Text Accessibility Plans not available for iPad.

TAP plans are available on select Smartphone and Blackberry devices. Please check with our National Call Center for Customers with Disabilities for available devices.

**Existing Smartphone subscribers who already have a Smartphone data unlimited plan on their account will be allowed to keep their existing data plan should they choose, even if upgrading their device to another Smartphone and/or extending their contract. However, should they choose to move to a new lower-priced option, they cannot go back to their old unlimited plan in the future. All NEW activations or new-to-smartphone upgrades must choose one of the above.

***FaceTime over Wi-Fi is supported on all iPhone and iPad devices without a Text Accessibility Plan.

TAP plans are available for all versions of iPhone. Customers interested in a TAP plan for iPhone will need to follow regular iPhone activation procedures. Once iPhone is activated, the customer may contact our National Center for Customers with Disabilities to change his or her plan to one of the TAP plans for iPhone.

In addition to the monthly cost of the rate plan and any selected features, AT&T imposes the following charges: a Regulatory Cost Recovery Fee of up to $1.25 to help defray its cost incurred in complying with obligations and charges imposed by state and federal telecom regulations, a gross receipts surcharge, and State and Federal Universal Service Charges. These fees are not taxes or government-required charges. Taxes and other fees also apply.

All customers interested in any of the TAP plans will need to qualify for these plans by completing the Text Accessibility Plan (TAP) Application and Certification Form, (TAP_disability_certification_form.PDF, 115 KB).

Handset availability and pricing is subject to change.

To learn more about TAP, contact AT&T at NCCDSupport@att.com or call our National Center for Customers with Disabilities at:
1-866-241-6567 (TTY)
1-866-241-6568 (Voice)

Digital Hearing Aids

New digital hearing aids are designed to be more usable with wireless devices that offer reduced interference.

Up-and-Coming Technologies

Of the more than two million hearing aids sold in 2004, sixty to eighty percent (60-80%) were designed to increase immunity to interference.

The wireless industry is exploring new technology solutions for improving communication for deaf and hard of hearing people, such as:

  • Mobile videophones for signing
  • Interactive text services (character-by-character text recognition)
  • Mobile-terminated TTY

Note: Please carefully review the Plan Terms, which explain the limitations of your service. Service is not available at all times in all places. Check Map and Coverage Limitations.



 
Wireless Legal Site | Wireless Customer Agreement | Cell Phone Records Security