Voicemail

Let voicemail take a message

Sometimes you can't–and sometimes you choose not to–answer your calls. That's when your voicemail becomes your personal assistant. Get the most from your voicemail by knowing its features and benefits, and the keys that make it happen.

 

Get started

AT&T voicemail upgrade - important information for AT&T voicemail customers

Voicemail tutorial

Learn how to set up your voicemail, access your message and navigate your menu options.

Voicemail security

Learn about steps you can take to make your voicemail account more secure.

Printable quick guide

Take this pocket guide with you for quick reference.
English version | En Español

Learn more about using your voicemail

Voicemail plans

Although Basic Voicemail is included with all of our calling plans, AT&T offers
Enhanced Voicemail to customers who need a more robust voicemail service–see
comparison below. To add Enhanced Voicemail to your account, log in to your myWireless Account or call 1-800-331-0500.

Basic Voicemail vs. Enhanced Voicemail
Feature Basic Voicemail included with all plans Enhanced Voicemail $1.99/month
($2.99/month for New York State market)
Message capacity 20 40
Message length 2 minutes 4 minutes
Storage time 14 days 30 days
Auto play new messages Yes Yes
Message waiting indicator Yes Yes
Cut-through paging Yes Yes
Send message to group No Yes
Number of lists N/A 15
Numbers of members N/A 25

Using your voicemail

Once your phone is activated, you'll be able to receive voicemail. To get started, follow the steps below to learn how to set up and retrieve your voicemail. If you forget your password, log in to your myWireless Account to reset your password, or dial 611 from your wireless phone and follow the prompts.

Setting up your voicemail box

  1. Press and hold the 1 key.
  2. Follow the voice prompts.

 

Checking your voicemail messages from your wireless phone

  1. Press and hold the 1 key.
  2. Follow the voice prompts.

 

Checking your voicemail messages from other phones

  1. Dial your 10-digit wireless number.
  2. Press the * key when you hear your personal greeting.
  3. Enter your personal password.
  4. Follow the voice prompts.

 

Enable a password for your wireless device

  1. Press * to get to the Main Menu.
  2. Press 4 for Personal Options.
  3. Press 2 for Administrative Options.
  4. Press 1 for Passwords.
  5. Press 2 to turn password on.
  6. Choose any random 4- to 14-digit password.

 

Change your password

  1. Press * to get to the Main Menu.
  2. Press 4 for Personal Options.
  3. Press 2 for Administrative Options.
  4. Press 1 for Passwords.
  5. Press 1 again for Passwords and enter a new 4– to 14–digit password.