Consumer Number Portability Checklist

Step-by-step guide to transferring your number to AT&T.

Save time and be prepared by getting a copy of a recent bill from your current service provider or retrieve your account information online.


1. Are you legally authorized to transfer your number to AT&T? (You must have active service on your number with another service provider).

  • If yes, proceed to Step 2.
  • If no, consider activating an AT&T number.


2. Has the service contract with the existing service provider expired?

  • If not, please be advised that your existing service provider may bill your account for early termination fees upon completion of the number transfer to AT&T.
  • If you elect not to transfer the number at this time, consider activating an AT&T number.


3. Are you making and receiving calls on your existing phone?

  • If yes, proceed to Step 4. 
  • If no, contact your existing service provider to re-activate the service before proceeding. Inactive numbers cannot be transferred.


4. Have you previously attempted to transfer your number to another carrier?

  • If no, proceed to Step 5.
  • If yes, verify that the previous port request has been canceled. NOTE:  You may have to contact the carrier that you were attempting to transfer the number to in order to confirm this. Once canceled, proceed with Step 5.


5. Are you transferring more than one number?

If no, proceed to Step 6.
If yes, please read the following:

  • Multiple numbers may be transferred on a single request; however, all numbers associated with the request must be billed to the same account.
  • If you have multiple accounts, save time by organizing the account information for each number and group them accordingly.

Once organized, proceed to Step 6.

NOTE:  Not all carriers accept multi-line port requests.  For example, Sprint and Metro PCS must process each transfer individually.


6. Are you transferring a Wireline number?


7. What is the Account Holder's Name on the existing service provider account?

Check a recent bill, online account information or contact the service provider to verify account holder's name and spelling.


8. What is the Billing Address and ZIP Code on the existing service provider account?

Check a recent bill or online account information, or contact the service provider to verify the billing address and ZIP code.


9. What is the Account Number?

If needed, refer to a recent bill or online account information, or contact the service provider.


10. What is the SSN or Tax ID?

If needed to verify, refer to a recent bill or online account information, or contact the service provider.


11. Is there a PIN or Password on the account?

If necessary, contact the existing service provider to verify PIN or Password. This is not to be confused with the password used to log in and manage your account online. This is a word, phrase or series of numbers that is required for verification of your identity when calling in to Customer Care for assistance.

NOTE:  Some carriers require that the customer visit a store and present a photo ID prior to disclosing PIN or Password information.


12. Where can I check the status of my wireless port request?

You can check the status of your wireless port request online.