GSM/GPRS International Roaming Instructions

Staying connected when traveling abroad.

Ready for your trip? Don't forget these:

• Your GSM/GPRS phone
• Charger with adapter for your destination country
• GSM/GPRS International Roaming User Guide

Step-by-step instructions on how to use your wireless services and features when roaming internationally

Making calls

1. Dial "+" by pressing and holding the [0] key.¹
2. Dial the country code, city code and local number.
3. Press the TALK or YES key.

To call phone numbers within the visited country, dialing "+" is not necessary.

¹NOTE: "+" is a GSM standard that eliminates the need to know each country's international access code. Not all phones use the "[0]" key, please refer to your phone's manufacturer guide for details.

Checking voicemail

It's just as easy as when you do it from home:

1. Press and hold [1].
2. Wait until you hear your personal greeting, then interrupt it by pressing "*".
3. Enter your voicemail password.

NOTE: In some cases, you may reach the main voicemail system greeting. If so, just enter your 10-digit wireless number, then follow steps 2 and 3.

Sending and receiving text messages

Sending

• Select MENU.
• Select MESSAGES.
• Select TEXT MESSAGES.
• Select WRITE MESSAGES or similar option from the Messaging Menu.²
• Write your message.
• Select OPTIONS, then SEND.
• When using a GSM/GPRS phone, type the "+" symbol, country code and wireless phone number, then select SEND again.

Receiving

• When you receive a new text message, an alert tone sounds and an envelope icon appears.
• Select READ, then SELECT to see the full message.

Replying

• Press OPTIONS. Scroll to, then select REPLY.
• Select AS A MESSAGE.
• Write message.
• Select OPTIONS, then SEND.
• Select OK to confirm the number.

See wireless.att.com/learn/international/roaming/abroad-data for more information about international carrier coverage.
GSM is a trademark of the GSM Association.
²Some phone models will prompt for the international wireless number first.

Getting your device to register on the network if it won't.

You can attempt to re-register:

1. Power off the device.
2. Remove the SIM card.
3. Power on the device.
4. Your device should indicate SIM is required (SIM error).
5. Power off the device.
6. Reinsert the SIM card.
7. Power on the device.

If you continue to have problems after attempting to re-register, please contact Customer Care.

Getting in touch with Customer Care

Just call 1 916 843-4685 for International Customer Care.
If your handset isn't working, a representative will return your call to the number you provide.