Certain GoPhone customers using either an original iPhone or iPhone 3G who update to iPhone OS 3.0 Software may experience an impact to their data service.
AT&T GoPhone rate plans are not approved for use with iPhone 3GS.
iPhone 3G Users Currently on a GoPhone Account:
- GoPhone rate plans (Pick Your Plan and Pay As You Go) have never been approved for use with iPhone 3G. These rate plans are not designed to work with iPhone 3G. Customers using these plans with iPhone 3G may experience an interruption to their data services if they download iPhone OS 3.0 Software update.
- iPhone 3G customers on Pay As You Go rate plans should call 800-901-9878 and at the main menu choose the option for ‘More Info’, then say ‘Customer Service’. You should speak with a customer service representative to learn more about options for service.
- iPhone 3G customers on Pick Your Plan rate plans should call 866-499-7888 and choose the option for ‘Customer Care’ at the main menu. You should speak with a customer service representative to learn more about options for service.
Original iPhone Users Currently on a GoPhone Account:
- If you are a Pick Your Plan customer with the required unlimited Data Plan for original iPhone, you should not experience any interruption in your data service due to downloading the iPhone OS 3.0 Software Update.
- If you are a Pick Your Plan customer who does not currently have the required unlimited Data Plan for original iPhone, you will experience an interruption in your data service. To avoid this interruption, you should call 866-499-7888, and choose the option for ‘Customer Care’ at the main menu. You should speak with a customer service representative to have the required Data Plan for iPhone added to your service.
- Pay As You Go rate plans have never been approved for AT&T iPhone customers. These customers could experience an interruption in their data services if they download iPhone OS 3.0 Software. Customers currently using any iPhone with a Pay As You Go rate plan should call 800-901-9878, and at the main menu choose the option for ‘More Info’, then say ‘Customer Service’. You should speak with a customer service representative about approved rate plan options with the required unlimited Data Plan for iPhone service.
Customers who are unsure of what kind of plan they are currently on should visit www.att.com/gophone and login under Account Management. Upon logging in, account details will be available.