Protecting your voicemail
AT&T is committed to providing secure access to your voicemail. Your voicemail service is set up for fast access to voicemail and does not require a password when checking voicemail from your wireless device.
We are aware of companies that offer “spoofing” technology, which enables others to gain unauthorized access to wireless voicemail accounts that are not protected by a password. If you are concerned about unauthorized access to your wireless voicemail account, we recommend you add a password to your voicemail account.
This password can be any random 4– to 14–digit number, but we strongly recommend you avoid using the last four digits of your mobile or your complete mobile number. We also recommend that you change your password periodically, and immediately following a voicemail password reset.
To deter unauthorized access of your voicemail account, it is important that you take the following steps:
- Enable a password for your wireless device
- Press * to get to the voicemail Main Menu
- Press 4 for Personal Options
- Press 2 for Administrative Options
- Press 1 for Passwords
- Press 2 to turn password on
- Select any random 4– to 14–digit password
- Press * to get to the voicemail Main Menu
- Change your password
- Press * to get to the voicemail Main Menu
- Press 4 for Personal Options
- Press 2 for Administrative Options
- Press 1 for Passwords
- Press 1 again for Passwords and enter a new 4– to 14–digit password
- Press * to get to the voicemail Main Menu
Following these steps will help secure your voicemail service from unauthorized access.