Mobile Banking
Frequently Asked Questions
Downloading and Setup
Troubleshooting/Further Questions
- I started to download Mobile Banking and I've been waiting for a long time—how long should it take for the text message to arrive?
- I started to download Mobile Banking from my bank's website—what should I do when the text message arrives on my wireless phone?
- Can I transfer Mobile Banking to a different phone when I upgrade to a new phone?
- What happens if I lose my phone with Mobile Banking installed?
- How secure is my personal account information with Mobile Banking?
- Does Mobile Banking from AT&T work with my bank?
Downloading and Setup
How do I download Mobile Banking?
- Visit your bank's Online banking website, and proceed to the Mobile Banking section.
- Select Mobile Banking and choose download. Note the initiation code which is provided during this process. Shortly after choosing to download Mobile Banking, you will receive a text message on your wireless phone to assist in completing the download process.
- Click the link in the text message you receive, and follow the prompts on the Download page. Then, follow your phone's on-screen instructions (which vary by phone model) to install and save the Mobile Banking application on your phone. Be sure to select the save option so that your download stays on your phone.
How do I begin using Mobile Banking?
- Enter the initiation code provided during download.
- Select a six-digit PIN code.
- Manage your finances from your AT&T phone.
Troubleshooting/Further Questions
Q. I started to download Mobile Banking and I've been waiting for a long time-how long should it take for the text message to arrive?
A.It should only take a few minutes for the message to arrive at your phone. If you have waited longer than 5 minutes for the message, call AT&T Customer Care at 1-800-331-0500 or dial 611 from your wireless phone.
Q. I started to download Mobile Banking from my bank's website - what should I do when the text message arrives on my wireless phone?
A.Click the link in the text message you receive and follow the prompts on the Download page. Then follow your phone's on-screen instructions (which vary by phone model) to install and save the Mobile Banking application on your phone. Be sure to select the save option so that your download stays on your phone.
Q. Can I transfer Mobile Banking to a different phone when I upgrade to a new phone?
A.Because there is no purchase fee to download Mobile Banking, just download the application to your new AT&T wireless phone. Then visit the mobile section on your bank's online banking site to request a new initialization code. Enter that code into the application and set up your PIN. You will be charged according to your data service plan for the data used to download and use the application.
Q. What happens if I lose my phone with Mobile Banking installed?
A. In the event that your phone is lost, just go to your bank's online banking site to deactivate the application on your phone.
Q. How secure is my personal account information with Mobile Banking?
A.AT&T and its banking partners have taken thorough steps to ensure that your Mobile Banking experience is completely safe and private. The application interacts with bank servers via a secure connection, and the information stored on the handset is encrypted. In addition, no sensitive, personal data is stored locally. In fact, data stored on the phone is the equivalent of data printed on an ATM receipt.
Upon the completion of Mobile Banking download, you are prompted to create a 6-digit PIN which is required every time the application is activated. In the event that your phone is lost or stolen, just go to your bank's online banking site to deactivate the application on your phone.
Q. Does Mobile Banking from AT&T work with my bank?
A.Currently, Mobile Banking is supported by BancorpSouth®, Synovus, FirstBank, Regions and America First Credit Union. Check back soon to view new bank partners.
