Cool Tools
Frequently Asked Questions
Cool Tools, also known as applications, are small software Java programs which are downloaded to your phone for you to use directly on your phone.
To receive Cool Tools you’ll need a compatible phone and MEdia™ Net service. You may choose to have MEdia Net on a pay-per use basis or save with a MEdia bundle feature.
Purchasing
Downloading
Phone Compatibility
Billing
Top Five Questions
- What is the cost for Cool Tools?
- How do I pay for Cool Tools?
- How do I download Cool Tools?
- What should I do when the download arrives on my wireless phone?
- Which phones can download Cool Tools?
Purchasing
Q. What is the cost for Cool Tools?
A. Prices vary. Some Cool Tools are charged as a one-time fee for unlimited use while others are charged as a monthly subscription. Standard data charges will also apply for the kilobytes used in downloading the Cool Tool to your phone.
Q. How do I pay for Cool Tools?
A. Cool Tools are charged using AT&T DirectBill and appear on your monthly wireless bill from AT&T. You will be charged when the download is purchased and cannot receive a refund if you choose to delete or replace it from your phone.
Downloading
Q. How do I download Cool Tools?
A. From the Web:
- Access the MEdia Mall.
- Select your phone make and model
- Browse for the Cool Tools you’d like to buy
- Select “BUY”
- When the message arrives on your phone, follow the prompts to download
Q. What should I do when the download arrives on my wireless phone?
A. The actual prompts may vary by phone model. When you receive a Cool Tool on your phone, be sure to select the save option so that your download stays on your phone.
Q. Why hasn't my Cool Tool arrived yet?
A. Normally, a message sent to your wireless phone should be delivered in a few moments, but occasionally system delays may cause it to take a few minutes longer. If after 30 minutes, you still have not received your Cool Tool, please verify the following information:
- You are a current AT&T customer.
- You have a Cool Tools-capable wireless phone.
- If you still are experiencing a delay and your purchase was less than 24 hours ago, access MEdia Mall on your phone, then Shop Cool Tools and scroll to the bottom link called "My Stuff". If the content you purchased is listed there, please select it to download it again. Otherwise, contact Customer Care at 1-800-331-0500 or dial 611 from your wireless phone.
Phone Compatibility
Q. Which phones can download Cool Tools?
A. Our Compatible Phones page lists each phone that offers gaming. To see which specific Cool Tools are available for your phone, go to Cool Tools and select your phone make and model. You'll see a list of Cool Tools, broken down by category.
Q. How can I find out what my phone model is?
A. The easiest way is to turn your wireless phone off, remove its battery cover, and read the label. Your wireless phone model number should be listed on that label.
Q. If I need to replace or wish to upgrade my phone, how can I transfer my Cool Tools?
A. Unfortunately, you can't. You'll need to download and repurchase any Cool Tools for your new phone. Downloads are nontransferable.
Billing
Q. What is AT&T DirectBill?
A. This service lets AT&T customers purchase products from AT&T-preferred merchants-and conveniently charges the purchases to their monthly wireless bill from AT&T.
Q. How do I view my DirectBill purchase history?
A. To view your DirectBill purchase history:
- Go to DirectBill and log in with your DirectBill AT&T ID and password. If you do not already have an account, you will be prompted to register.
- Select Review My Account. Transactions are usually recorded within five minutes of your purchase. The summary screen shows purchases made in the past 90 days.
- To view details of any purchase, select the link referencing the product.
Q. If I think I was billed in error for a purchase, what should I do?
A. If you feel you've been billed in error, you may request a refund at any time:
- Go to DirectBill and log in with your DirectBill AT&T ID and password. If you do not already have an account, you will be prompted to register.
- Select Review My Account. Transactions are usually recorded within five minutes of purchase.
- On the screen titled Purchase Summary, select the link referencing the product for purchase details.
- Select Challenge This Charge.
- Complete the fields provided, including a description of why you are requesting a refund. Submit the request.
- Your request will be reviewed by the end of the next business day. The status of your request will be reflected in your purchase summary, next to the original entry listing the charge. If your refund is approved, you will see the credit reflected on your next bill.
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