How to Unsubscribe / Cancel MobiTV
SUBJECT:
How to Unsubscribe / Cancel MobiTV
FACT:
Cool Tools
SYMPTOM:
Streaming Video
FIX:

IMPORTANT: Removing the MobiTV application from the device will not cancell the MobiTV subscription.

Procedure

  1. From a personal computer with Internet access, visit the Cingular Wireless DirectBill website at http://www.wireless.att.com/db
  2. Login to DirectBill using the AT&T MEdia ID and password.
  3. The DirectBill purchases are displayed.
  4. Click on the link for the MobiTV subscription.
  5. The transaction detail is displayed.
  6. Click the Cancel Subscription button.
  7. The "Cancellation" options are presented.
  8. Select the desired cancellation option:
    • Do not renew on mm/dd/yy
      • This option allows the customer to continue using the service through the currently subscribed 30-day period, but will not renew the next month.
    • Stop now and provide a refund
      • This option allows the customer to cancel their subscription immediately, and refund the entire subscription fee for the currently subscribed 30-day period.

NOTE:
AT&T strongly recommends that you subscribe to the MEdia Net unlimited data package to avoid additional data charges

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If you are viewing information on devices or services, please note: content reflects instructions for devices and services purchased from AT&T.
Some differences may exist for devices not purchased from AT&T.


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