Uninstall BlackBerry Desktop Software
SUBJECT:
Uninstall BlackBerry Desktop Software
FACT:
BlackBerry Desktop Manager
BlackBerry Desktop Software
SYMPTOM:
Remove BlackBerry Desktop Software
ADVISORY:

Perform an uninstall by completing the following tasks:

  • Uninstall the BlackBerry Desktop Software
  • Delete the Research In Motion folders from the hard drive
  • Delete the Pumatech Shared folder (if present)
  • Restart the computer.

FIX:

Uninstall the BlackBerry Desktop Software:

  1. Close the BlackBerry Desktop Manager.
  2. Click Start > Settings > Control Panel.
  3. Click the Add/Remove Programs icon.

     
  4. Click Change or Remove Programs from the left menu.
  5. Select BlackBerry Desktop Software and click Change/Remove.

     
  6. The InstallShield Wizard screen will appear, click Next to begin.

     
  7. The Program Maintenance screen will appear, select Remove and click Next.

     
  8. Select the options to "Remove all user settings for BlackBerry Desktop Software" and click Next.

     
  9. To proceed, click Remove and follow the instructions to complete the uninstall.

     

Delete the Research In Motion folders from the hard drive:

  • Microsoft Windows 2000 or later:
    1. Access the Windows Operating System Search Tool to run a query for the Research In Motion folders.
    2. Enter "Research In Motion" and click Search.
    3. When the search results are complete, delete the following:
      • Delete the Research In Motion folder found in C:\Program Files\
        NOTE: This folder may not be present if removing Desktop Manager version 4.0.
      • Delete the Research In Motion folder found in C:\Program Files\Common Files (if present).
      • Delete the Research In Motion folder found in C:\Documents and Settings\<user name>\Application Data\
        NOTE: If unable to see Application Data folder, select Tools>View hidden folders.
      • If you are using Desktop Manager 4.0 Service Pack 1, delete the BlackBerry Desktop folder found in C:\Documents and Settings\<user names>\Application Data\
  • Microsoft Windows 98SE or ME:
    1. Access the Windows Operating System Search Tool to run a query for the Research In Motion folders.
    2. Enter "Research In Motion" and click Search.
    3. When the search results are complete, delete the following:
      • Delete the Research In Motion folder found in C:\Program Files\
      • Delete the Research In Motion folder found in C:\Windows\Application Data\

Delete the Pumatech Shared folders (if present):

  • If uninstalling BlackBerry Desktop Manager earlier than 4.0 Service Pack 1
    1. Access the Windows Operating System Search Tool to run a query for the Pumatech Shared folder.
    2. Enter "Pumatech" and click Search.
    3. When the search results are complete, delete the following:
      • Delete the Pumatech Shared folder found in C:\Program Files\Common Files\
  • If uninstalling BlackBerry Desktop Manager 4.0 Service Pack 1 or later
    1. Access the Windows Operating System Search Tool to run a query for the Pumatech Shared folder.
    2. Enter "Pumatech" and click Search.
    3. When the search results are complete, delete the following:
      • Delete the Pumatech Desktop Setup folder found in C:\Program Files\Research In Motion\BlackBerry\
    • NOTE: Any synchronization software for other personal digital assistants (PDAs) that use the Pumatech Shared folder must be reinstalled after the BlackBerry Desktop Software is uninstalled.
  • If uninstalling to delete the Pumatech Shared folder, rename it.
    1. Right-click the Pumatech Shared folder and select Rename.
    2. Rename the folder (for example, Pumatech Shared_old).
    3. Press Enter.

Once the prior tasks have been completed:

  • Restart the computer.
  • The BlackBerry Desktop Software should now be uninstalled.

If further assistance is needed, please contact AT&T Customer Service for wireless customers.


NOTE:
IMPORTANT: This procedure does not involve modifying the registry settings. To perform a clean uninstall the desktop software, registry settings must also be modified.

Related topic

Install or Upgrade BlackBerry Desktop Software




If you are viewing information on devices or services, please note: content reflects instructions for devices and services purchased from AT&T.
Some differences may exist for devices not purchased from AT&T.


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