Perform a Reset for a RIM BlackBerry Curve 8310
SUBJECT:
Perform a Reset for a RIM BlackBerry Curve 8310
FACT:
BlackBerry Handheld Software version 4.2
RIM BlackBerry Curve 8310
SYMPTOM:
Hard Reset
Soft Reset
Master Reset
Wipe Handheld
ADVISORY:
As a security feature, when a RIM BlackBerry is removed from the BlackBerry Enterprise Server, the IT Policies are not removed by performing a master rest (handheld wipe). Only the IT/BES Administrator can remove IT Policies. For more information on IT Policies that cannot be removed from the handheld RIM Technical Knowledge Center: KB-04750.
FIX:

RIM BlackBerry Curve 8310 Keypad Layout

Soft/Hard Reset
Alternatively press and hold ALT + CAP + Delete to perform a reset.
NOTE: A soft/hard reset will not result in data loss.

  1. Press the release button and slide off the battery cover.
  2. Remove and re-insert the battery. Replace the battery cover.
    NOTE: Reinsert the battery so that the BlackBerry logo faces up and the metal contacts on the battery align with the metal contacts on the BlackBerry.

Master Reset (Wipe Handheld)
WARNING: Proceed with caution. A master reset will result in the loss of ALL user data! It is recommended to perform a backup of the RIM BlackBerry data.

  1. Scroll to and select the Settings icon (to select push the trackball in).
  2. Scroll to and select the Options icon.
  3. Scroll to and select Security Options.

     
  4. Scroll to and select General Settings.

     
  5. Press the Menu key , then select Wipe Handheld.

     
  6. The device is going to confirm that the data will be erased. Select Continue.
    WARNING: A master reset will result in the loss of ALL user data!

     
  7. Enter "blackberry" to confirm handheld wipe.

     

Master Reset via BlackBerry Desktop Manager
If the device's keyboard has failed or unable to perform a master reset on the RIM BlackBerry, perform the reset via Application Loader.
WARNING: Proceed with caution. A master reset will result in the loss of ALL user data! It is recommended to perform a backup of the RIM BlackBerry data.

  1. Verify the latest version of Desktop Manager and Handheld software is installed on the user's PC.
  2. If software update is needed, download and install the latest versions of software.
  3. Connect the RIM BlackBerry to the user's PC.
  4. Start the BlackBerry Desktop Manager.
  5. Click Application Loader.

     
  6. Follow the onscreen prompts until reaching the "Completing the Application Loader Wizard" screen.
  7. Instead of clicking "Finish" click Advanced.
  8. Check both check boxes to "Erase all application data" and "Erase currently installed applications". Click Next.
  9. A status window appears. The RIM BlackBerry is being updated.
    IMPORTANT: Do not disconnect the RIM BlackBerry from the desktop computer until the process is complete.
  10. A confirmation message will appear once the loading process is complete. Click Close.

NOTE:
If the security lock is enabled and the password is entered incorrectly 10 times, a master reset will occur.


If you are viewing information on devices or services, please note: content reflects instructions for devices and services purchased from AT&T.
Some differences may exist for devices not purchased from AT&T.

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