Enterprise and Government Reference Guide
Jul. 5, 2013

Billing, Payments, and Liability Changes

Billing Inquiries and Payment Options

 

eBill is the electronic bill presentment and payment capability of Premier. You can view foundation account number–level billing analysis reports, change to paperless billing, or enroll in auto-payment.

 

To inquire about eBill, Authorized Order Placers can contact the AOP line:

 

1-800-999-5445

Monday through Friday, 8:00 a.m. to 8:30 p.m. Eastern Time

 

Corporate Responsibility Users may contact Customer Services line:

 

1-800-331-0500

24 hours a day, 7 days a week

 

eBill Support

 

If an issue appears on your paper bill, follow the instructions in the Billing Inquiries section above.

 

For eBill login or password issues, or issues where charges are correct on your paper bill but incorrect on eBill, contact the Premier Support Center:

 

1-866-499-8008

Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time

 

Transferring Financial Responsibility

 

Under certain circumstances, you can transfer the financial responsibility on an account from the business customer to an End User and vice versa. This transfer usually requires that the line move to a new billing account number and a new foundation account number. Premier can be used to support all liability changes, but phone support can be used by following the below support structure.

 

Transferring an Individual Responsibility User to a Corporate Responsibility User

 

To transfer the financial responsibility from an Individual Responsibility User to the business, Authorized Order Placers may contact the AOP line:

 

1-800-999-5445

Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time

 

This change will cause the line to be billed on a new billing account number and a new foundation account number.

 

Transferring a Corporate Responsibility User to an Individual Responsibility User

 

Transferring financial responsibility for an account from a Corporate Responsibility User to an individual as an Individual Responsibility User requires the following two steps:

 

1. The business customer, through its Telecom Manager or Authorized Order Placer, contacts National Business Ordering (NBO) on behalf of the Corporate Responsibility User:

 

1-888-444-4410

Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time

 

The Telecom Manager or Authorized Order Placer informs the AT&T representative that they approve the release of the line into the ownership of the individual employee and request that the representative place a note on their account to that effect.

 

2. The individual must accept the responsibility of the account and approve having the line put under their personal liability. The change requires a personal credit check on the Individual Responsibility User. This change will cause the line to be billed on a new billing account number and a new foundation account number. The change also requires the Individual Responsibility User to enter into a two-year contract with a qualified plan to be eligible for the program benefits. If the individual prefers to not be on a two-year contract, follow the instructions in the next section about transferring from a Corporate Responsibility User to a consumer.

 

Transferring a Corporate Responsibility User to a Consumer

 

Transferring financial responsibility for an account from a Corporate Responsibility User to an individual as a consumer requires the following:

 

1. The business customer, through its Telecom Manager or Authorized Order Placer, contacts National Business Ordering and informs the AT&T representative that they approve the release of the line into the ownership of the individual employee. They request that the representative place a note on their account to that effect.

 

1-888-444-4410

Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time

 

2. The individual then contacts National Business Ordering to have the line put under their own personal liability. This change requires a personal credit check.

 

1-888-444-4410

Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time

 

Split Liability Billing

 

Split Liability Billing (SLB) allows our business customers to set up the billing functionality of an Individual Responsibility User’s account in a unique manner. Split liability billing generally works as follows: An Individual Responsibility User’s invoice is essentially split into voice-related charges and data-related charges. The Individual Responsibility User is financially responsible for the voice-related charges and the business customer is financially responsible for the data-related charges. Split liability billing is available under AT&T’s Corporate Digital Advantage Program and has its own set of terms and conditions. You can work with your Account Team to get authorized Individual Responsibility Users started on split liability billing.

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