Q. What equipment do I need in order to use AT&T Wi-Fi?
A. All you need to connect to AT&T Wi-Fi is a laptop computer with a Wi-Fi interface. Most laptops and some mobile phones come with built-in Wi-Fi capability.
Q. How do I connect at an AT&T Wi-Fi Hot Spot with my Laptop?
A. If your laptop runs Microsoft Windows XP or Vista, the easiest way to connect to AT&T Wi-Fi is to download the Connection Software from AT&T, which will automatically detect and connect to AT&T and partner Wi-Fi Hot Spots for easy access.
To connect to an AT&T Wi-Fi Hot spot without the AT&T Connection Software:
After connecting to the AT&T Wi-Fi network, you will see a second AT&T Wi-Fi page welcoming you to the Internet.
If you have a coupon code, select Login with a Coupon. Enter your coupon code in the space provided and check the box to agree to the AT&T Wi-Fi Terms of Service and Acceptable Use Policy, then select Get Connected.
Q. I am an AT&T High Speed Internet customer with AT&T Wi-Fi included. How do I connect at an AT&T Wi-Fi Hot Spot?
A. To connect to AT&T Wi-Fi with a Wi-Fi Basic or Premier Account, follow these steps:
The AT&T Welcome screen will indicate that you are connected to the Internet.
Q. Do I need to download the AT&T Connection Manager software to use the AT&T Wi-Fi Service?
A. No, you do not need the AT&T Connection Software to use AT&T Wi-Fi service. The AT&T Connection Software enables faster connectivity to the Internet at AT&T and roaming partner Wi-Fi Hot Spots for Windows-based laptops. The AT&T Connection Software automatically detects AT&T and roaming partner Wi-Fi Hot Spots and stores login information for easy connectivity.
Q. What types of wireless cards are compatible with the AT&T Wi-Fi network?
A. Any card that has been certified for compliance with the Wi-Fi wireless LAN standard (IEE 802.11b/g) can be used with the AT&T wireless service. If you have an 802.11n card that is backwards compatible with 802.11g you will be able to connect to an AT&T or roaming partner hotspot.
For a list of qualified vendors, please visit the Wi-Fi Alliance Association Web site.
Q. What if I have trouble connecting to or using AT&T Wi-Fi service?
A. If you have problems connecting to or using AT&T Wi-Fi service, you can contact AT&T Wi-Fi Technical Support at 1-888-888-7520, or email us at firstname.lastname@example.org.
Q. What network name do I connect to at AT&T Hot Spots?
A. AT&T Wi-Fi Hot Spots are configured to broadcast the network name or SSID "attwifi" (all lowercase, no quotes).