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AT&T IP Flexible Reach Customer Portal: User Support

  • Get Started
  • Manage Your Account
  • Manage Inbound Call Features
  • Administrators and Contacts
  • Using Schedules
  • Call Acceptance

    Add or Edit Call Acceptance Criteria

    Set Call Acceptance


    The Call Acceptance feature enables you to define criteria that permit certain incoming calls to ring through. All other calls are blocked, and the caller is informed that you don't want to receive the call.

     

    Add or Edit Call Acceptance Criteria

     

    In some cases, you need to set up selective criteria before you assign a feature. Call Acceptance is a feature that needs criteria added before it can be used. After you've added criteria, you can edit it at any time.

     

    Only active selective criteria are evaluated as part of your Call Acceptance settings. (Inactive criteria aren't evaluated.) Active criteria are evaluated in the order listed (alphabetical by description), and call rejection is applied or bypassed based on any match.

     

    At least one active criteria is required for the feature to function.

     

    Note: If enabled, the Intercept Announcement feature takes precedence over all selective criteria. For details, see Intercept Announcement.

     

    To add, edit, or delete Call Acceptance criteria

    1. Open the Customer Portal.
    2. If the User page is not open, click HOME in the main menu bar.
    3. If it's not already open, click the Inbound Features tab.
    4. To the right of Call Acceptance, the Status column shows the feature status:
      • If status is Enabled, you can use the feature.
      • If status is Disabled, you can't use the feature.

      If the feature is enabled, click Call Acceptance. The Call Acceptance page appears.

    5. To add new criteria, at the upper-right of the Call Acceptance section, click The Add icon. Add Criteria. The Add Call Acceptance Criteria page appears.

       

      To edit an existing criteria, under Actions, click the Edit icon The Edit icon.. The Edit Call Acceptance Criteria page appears.

       

      (To delete an existing criteria, under Actions, click the Delete icon The Delete icon..)

    6. In the Description field, change or enter the criteria name, and then set Status to Active if you want this criteria to be considered. To use this feature, at least one criteria must be active. To set up criteria to be used later, set the status to Inactive.
    7. To the right of Current Schedule, select one of these options:
      • To use the default schedule (Every Day All Day), select Default Schedule.
      • To choose a custom schedule, select Custom Schedule, and then click Select Schedule. The Select Schedule window opens.
        • Search or browse for the schedule you want. To select the schedule, under Action, click the Select icon The Select icon.. That schedule is now selected.
    8. Set an Accept Call(s) from option:
      • Accept calls from Any Phone Number—The system accepts a call from anyone.
      • Accept Calls from the Following Phone Numbers—The system accepts calls only from the specified numbers.

         

        To specify a phone number, select one more of these settings:

         

        Any Anonymous Number

        Any Unavailable Number

        Specific Number(s)

         

        If you select Specific Number(s), in the Phone Number field, enter a phone number.

        • To enter the first number, click The Add icon. Add a Number.
        • To add each subsequent number, click The Add icon. Add a Number again.

         

        Items to note:

         

        You can add up to 12 numbers. Numbers can be up to 20 digits long in any format. You must enter public numbers in the North American Numbering Plan as 10 digits without domestic prefix or country code.

         

        International numbers are allowed and must start with + or 011.

         

        You can't block numbers from within your enterprise from reaching you.

         

        Extensions aren't allowed.

         

        Wildcard characters are allowed:

        • An asterisk (*) matches any sequence of digits. An asterisk can be used only at the end of a number and can't be used to replace the entire number. For example:
          • 732*
          • 8*
        • A question mark (?) matches any single digit anywhere within a specific number entry. It can even replace the first digit of the number. For example:
          • ?52*
          • 73232049??
    9. When you've finished adding numbers, click Add. A message confirms the change. You can now edit the criteria you've just created or add more criteria.

       

      To create exceptions to the rules you've created, at the upper-right of the Regardless of above settings never accept calls matching section, click The Add icon. Add Criteria. The Add Call Acceptance Criteria page appears. Repeat steps 5 and 6.

     

    Set Call Acceptance

     

    After you've added selective criteria, you're ready to set Call Acceptance for use.

     

    To set Call Acceptance

    1. On the Inbound Features tab of the User page, click the Edit icon The Edit icon. in the Action column to the right of Call Acceptance. The Call Acceptance page appears.
    2. Under Active in the Accept calls matching section, check the box for the setting you want.

       

      Note: Checkboxes are available only when the page is in Edit mode. (You know you are in edit mode when the Cancel and Save buttons appear at the bottom of the screen.)

       

    3. In the Regardless of above settings never accept calls matching section, check the box for the setting you want. (Optional)
    4. To edit a setting, under Actions, click the Edit icon The Edit icon..
    5. Click Save. A message confirms the change.

    Call Acceptance: Related Topics

    About Inbound Call Features

    Anonymous Call Rejection

    Call Forwarding – Always

    Call Forwarding – Busy

    Call Forwarding – No Answer

    Call Forwarding – Not Reachable

    Call Forwarding – Selective

    Call Rejection

    Intercept Announcement

    Sequential Ring

    Simultaneous Ring

     

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