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AT&T IP Flexible Reach Customer Portal: User Support

  • Get Started
  • Manage Your Account
  • Manage Inbound Call Features
  • Administrators and Contacts
  • Using Schedules
  • Call Forwarding - No Answer

    The Call Forwarding – No Answer feature enables you to redirect calls to another phone number when an incoming call isn't answered within a specified number of rings. (Each ring cycle lasts 6 seconds.) You must specify the forward-to number and the number of rings before forwarding.


    Call Forwarding - No Answer settings are superseded by these features (if they're enabled): Call Forwarding – Selective, Call Acceptance, and Call Rejection.


    Note: If enabled, the Intercept Announcement feature takes precedence over all other active features. For details, see Intercept Announcement.


    If Call Forwarding - Not Reachable is set for this user and the Call Forwarding - Not Reachable timer expires before the specified number of ring for Call Forward - No Answer have played, then the Call Forward - Not Reachable settings are applied.


    Forwarded callers are treated according to the forward-to phone number's settings. For example, if the forwarded call isn't answered, callers may be prompted to leave voicemail for the forward-to phone number, not for the first phone number.


    To set Call Forwarding – No Answer

    1. Open the Customer Portal. If the User page isn't open, click HOME in the main menu bar.
    2. If it’s not already open, click the Inbound Features tab.
    3. To the right of Call Forwarding – No Answer, the Status column shows the feature status.
      • If status is Enabled, you can use the feature.
      • If status is Disabled, you can't use the feature.
    4. If the feature is enabled, under Action, click the Edit icon The Edit icon. to the right of Call Forwarding – No Answer. The Edit Call Forwarding No Answer page appears.
    5. To turn call forwarding on, select Yes next to Apply Call Forwarding No Answer.
    6. In the Forward Calls to field, enter the number to which calls will be forwarded. The Forward Calls to number must be a phone number that's accessible based on your outbound dial restrictions.


      Note: Before you can enter a number in the Forward Calls to field, you must select Yes next to Apply Call Forwarding No Answer.


    7. Select the number of times the phone will ring before the call is forwarded.
    8. Click Save. A message confirms the change.

    Call Forwarding – No Answer: Related Topics

    About Inbound Call Features

    Anonymous Call Rejection

    Call Acceptance

    Call Forwarding – Always

    Call Forwarding – Busy

    Call Forwarding – Not Reachable

    Call Forwarding – Selective

    Call Rejection

    Intercept Announcement

    Sequential Ring

    Simultaneous Ring


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