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AT&T IP Flexible Reach Customer Portal: User Support

  • Get Started
  • Manage Your Account
  • Manage Inbound Call Features
  • Administrators and Contacts
  • Using Schedules
  • Call Forwarding - Not Reachable

    The Call Forwarding – Not Reachable feature enables you to set an alternate phone number (for example, a wireless number) where calls will be redirected when your AT&T IP Flexible Reach phone number is unreachable.


    These features take precedence over Call Forwarding - Not Reachable: Simultaneous Ring, Sequential Ring, Call Forwarding – Selective, Call Acceptance, and Call Rejection (if they're active).


    Call Forwarding - Not Reachable is also invoked if:

    • The Call Forwarding - Not Reachable timer expires before the specified number of ring cycles for Call Forward - No Answer have played.
    • A caller routed to Simultaneous Ring presses # to skip the search sequence.

    Forwarded calls are treated according to the Forward Calls to phone number's settings. For example, if the forwarded call isn't answered, callers may be prompted to leave voicemail for the forward-to phone number, not for the phone number originally called.


    Note: If enabled, the Intercept Announcement feature takes precedence over all other active features. For details, see Intercept Announcement.


    To set Call Forwarding – Not Reachable

    1. Open the Customer Portal. If the User page is not open, click HOME in the main menu bar.
    2. If it's not already open, click the Inbound Features tab.
    3. To the right of Call Forwarding – Not Reachable, the Status column shows feature status.
      • If status is Enabled, you can use the feature.
      • If status is Disabled, you can't use the feature.


      If the feature is enabled, to the right of Call Forwarding – Not Reachable, under Action, click the Edit icon The Edit icon.. The Edit Call Forwarding Not Reachable page appears.

    4. To turn call forwarding on, select Enable to the right of Call Forwarding Not Reachable Status.
    5. In the Forward Calls to field, enter the number where calls will be forwarded. The Forward Calls to number must be a phone number that's accessible based on your outgoing dialing restrictions.


      Note: Before you can enter a number in the Forward Calls to field, you must select Enable to the right of Call Forwarding Not Reachable Status.


    6. Click Save. A message confirms the change.

    Call Forwarding - Not Reachable: Related Topics

    About Inbound Call Features

    Anonymous Call Rejection

    Call Acceptance

    Call Forwarding – Always

    Call Forwarding – Busy

    Call Forwarding – No Answer

    Call Forwarding – Selective

    Call Rejection

    Intercept Announcement

    Sequential Ring

    Simultaneous Ring


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