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AT&T IP Flexible Reach Customer Portal: User Support

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  • Manage Your Account
  • Manage Inbound Call Features
  • Administrators and Contacts
  • Using Schedules
  • Simultaneous Ring

    Add or Edit Simultaneous Ring Criteria

    Set Simultaneous Ring


    The Simultaneous Ring feature enables you to set up to 10 phone numbers to ring simultaneously when any calls are received on your AT&T IP Flexible Reach phone number. The first phone to be answered is connected.

     

    Note: You can't use Simultaneous Ring and Sequential Ring at the same time. If both features are set to Enabled, Sequential Ring takes precedence. (If enabled, the Intercept Announcement feature takes precedence over all other active features and criteria. For details, see Intercept Announcement.)

     

    Add or Edit Simultaneous Ring Criteria

     

    With Simultaneous Ring, you must add criteria before you can use the feature.

     

    To add, edit, or delete Simultaneous Ring criteria

    1. Open the Customer Portal. If the User page is not open, click HOME in the main Customer Portal navigation bar.
    2. If it's not already open, click the Inbound Features tab.

       

      The Status column shows the feature status.

      • If status is Enabled, you can use the feature.
      • If status is Disabled, you can't use the feature.
    3. If the feature is enabled, click Simultaneous Ring. The Simultaneous Ring page appears.
    4. To add new criteria, click The Add icon. Add Criteria. The Add Simultaneous Ring Criteria page appears.

       

      To edit an existing criterion, under Actions, click the Edit icon The Edit icon.. The Edit Simultaneous Ring Criteria page appears.

       

      (To delete an existing criterion, under Actions, click the Delete icon The Delete icon..)

    5. In the Description field, enter or edit the criteria name, and then set Status to Active. To use the feature, at least one criteria must be active. To set up criteria to be used at some other time, set the status to Inactive.
    6. At the right of Current Schedule, select one of these options:
      • To use the default schedule (Every Day All Day), select Default Schedule.
      • To choose a custom schedule, select Custom Schedule, and then click Select Schedule. The Select Schedule window opens.
        • Search or browse for the schedule you want. To select the schedule, under Action, click the Select icon The Select icon..
    7. Set Ring on call(s) from. Select one of these two choices:
      • Any Phone Number—Calls from anyone ring the specified phone numbers simultaneously.
      • Following Phone Numbers—Specifies which calls ring the specified phone numbers simultaneously.

         

        You can specify a phone number by selecting one or more of these settings: Any Anonymous Number, Any Unavailable Number, Specific Number(s).

         

        If you select Specific Number(s), enter a number in the Phone Number field.

        • To enter the first number, click The Add icon. Add a Number.
        • To add each subsequent number, click The Add icon. Add a Number again.

         

        Add the phone numbers to ring simultaneously, and select an Answer confirmation required setting. If Answer confirmation required is Yes, the user at that ringing phone number will be prompted to enter a single-digit code to accept each Simultaneous Ring call.

         

        You can add up to 12 numbers.

         

        International numbers are allowed and must start with + or 011.

         

        You can't block numbers from within your enterprise from reaching you.

         

        Extensions aren't allowed.

         

        Wildcard characters are allowed:

        • An asterisk (*) matches any sequence of digits. An asterisk can be used only at the end of a number and can't be used to replace the entire number. For example:
          • 732*
          • 8*
        • A question mark (?) matches any single digit anywhere within a specific number entry. It can even replace the first digit of the number. For example:
          • ?52*
          • 73232049??
    8. When you've finished adding numbers, click Add. A message confirms the change.

       

      You can now edit the criterion you've just created, or add more criteria.

    9. To create exceptions to the rules you've created, at the upper-right of the Regardless of above settings never use Simultaneous Ring for calls matching section, click The Add icon. Add Criteria. The Add Call Acceptance Criteria page appears.
    10. Repeat steps 4 and 5.

     

    Note: If you've entered the same phone number in For Calls Matching and Regardless of above settings never use Simultaneous Ring for calls matching, the For Calls Matching setting takes precedence, and calls from that number will be accepted.

     

    Set Simultaneous Ring

     

    After you've set Simultaneous Ring criteria, you're ready to set the feature.

     

    To set Simultaneous Ring

    1. Open the Customer Portal. If the User page is not open, click HOME in the main Customer Portal navigation bar. If it's not already open, click the Inbound Features tab.
    2. To the right of Simultaneous Ring, under Action, click the Edit icon The Edit icon.. The Simultaneous Ring page appears.
    3. To set criteria, in the For Calls Matching section, under Active, verify that at least one box is checked next to the criteria that you want.
    4. In the Add Numbers to be called simultaneously section, under Answer confirmation required, specify whether the person answering must confirm.
      • Yes means a person must answer the phone to end Simultaneous Ring.
      • No means voicemail can answer and end Simultaneous Ring.
    5. In the Regardless of above settings never use Simultaneous Ring for calls matching section, under Active, check the box next to the setting you want. (Optional)
    6. Click Save. A message confirms the change.

     

    Note: Checkboxes are available only when the page is in Edit mode.


    Simultaneous Ring: Related Topics

    About Inbound Call Features

    Anonymous Call Rejection

    Call Acceptance

    Call Forwarding – Always

    Call Forwarding – Busy

    Call Forwarding – No Answer

    Call Forwarding – Not Reachable

    Call Forwarding – Selective

    Call Rejection

    Intercept Announcement

    Sequential Ring

     

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