Printer Friendly Version | Email Article | Skip Navigation

AT&T IP Flexible Reach Customer Portal: User Support

  • Get Started
  • Manage Your Account
  • Manage Inbound Call Features
  • Administrators and Contacts
  • Using Schedules
  • Use the AT&T IP Flexible Reach Customer Portal

    Customer Portal

    Navigation

    User Page

    Quick Links


    AT&T provides Enhanced IP Flexible Reach users with a portal, where you can manage functions and features for your phone from anywhere you have an Internet connection.

     

    Customer Portal

     

    The AT&T IP Flexible Reach customer portal home page.

     

    The AT&T IP Flexible Reach Customer Portal is the central place from where you can manage your features, edit your profile information, view your call logs, view your enterprise contacts, and more.

     

    To access the Customer Portal, you must always first log in to Premier.

     

    Navigation

     

    The Customer Portal makes it easy to manage your IP Flexible Reach settings, get more information, or find contacts.

     

    The Customer Portal main menu bar.

     

    • To see your enterprise contacts (people who can help you with AT&T IP Flexible Reach), click RESOURCES in the main menu bar. The Enterprise Contacts page appears. From here you can get the names, email addresses, and phone numbers of your enterprise contacts.
    • To search for and view administrators, click ADMINISTRATORS in the main menu bar. The Administrators page appears. From here you can search or browse for Enterprise Administrators or Group Administrators, and view their contact information.
    • To go to the Premier home page, click Premier Home.
    • To get help from an enterprise contact, click Contact Us at the upper-right of the page. The Enterprise Contacts page appears, and you can select a contact.
    • To get support, click Support at the upper-right of the page. The Administrative Portal Help page appears.
    • To see and edit your personal information, click My Information at the upper-left of the Customer Portal.
    • To search or browse a list of other users, click Directory at the upper-left of the Customer Portal.
    • To get back to the Customer Portal home page (and your User page) at any time, click Home.

     

    User Page

     

    The User page, which you see when you open the Customer Portal, has five tabs: Inbound Features, Outbound Features, Call Logs, Profile, and Schedules.

     

    The tabs on the Customer Portal User page.

     

     

    Quick Links

     

    Use the Quick Links tile to see your enterprise contact information, manage your features, or view call details.

     

    The Quick Links tile on the Customer Portal.

     

    To use Quick Links

    At the upper-right of the page, under Quick Links:

    • To see your enterprise contacts, click View enterprise contact .
    • To manage your assigned features, click Manage features.
    • To view your logged calls, click View call logs.

    Use the AT&T IP Flexible Reach Customer Portal: Related Topics

    Log In

    What a User Can Do in the Customer Portal

    About Premier

    Use Premier

    Search Overview

    Frequently Asked Questions

    Glossary

    Support Resources

    Print This Documentation

     

    End User Help

    Mobile Client Guides

    Privacy Policy | Terms of Use

     

    ©2019 AT&T Intellectual Property.
    All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.