AT&T Voice DNA® User Support

Manage Voicemail Settings

 

From the AT&T Voice DNA® User Dashboard, you can view and change your voicemail settings. Your Administrator sets your voicemail access to Full or Limited.

 

Full access—You have full access to all the messaging capabilities provided by AT&T Voice DNA, including the ability to manage messages using your AT&T Voice DNA User Dashboard. You can also receive and forward voicemail messages as email attachments.

 

Limited access—You can listen to voicemail messages using the phone, but you don't have a message log on your AT&T Voice DNA User Dashboard and can't send voicemail messages as email attachments.

 

Note: Your voice mailbox has a limit on the number of messages it can hold. This limit is set by the AT&T Voice DNA system. When you reach the limit, new messages aren't saved. When you near the limit, AT&T Voice DNA sends you an email message warning you that your voice mailbox is almost full and sends another email alerting you when your mailbox is full.

 

To change your voicemail settings

You can easily change your voicemail settings to specify alerts and forwarding options. If your Administrator set your Voicemail access to Limited, you won't have the option to forward a new message as an email attachment.

  1. Open your AT&T Voice DNA User Dashboard. (For help with this step, see Log In).
  2. Click Settings, and then click VoiceMail. Your current voicemail settings appear.
  3. Click Edit. The Edit Voicemail Settings page appears.

     

      

     

  4. To be alerted when new messages arrive, check Send Email alert when new message arrives, and then do the following:
    • Select the type of messages for which you want to be alerted.
    • Enter the email addresses to which you want the alerts sent. You can enter multiple addresses, separated by commas.
  5. To have all your messages (faxes and voicemails) forwarded to you by email, check Forward a new message as an attachment and enter one or more email addresses, separated by commas.
  6. Click Save.