Messaging Toolkit How-To Videos

Welcome to the Messaging Toolkit “How To” video series. We've provided these videos to help guide you through using the Toolkit. The videos are grouped according to how you use the Toolkit. Each category is identified by a main header. Click one of these links to go to that category and make your video selection.

 

 

Get Started

 

Getting Started—Set Up Your Account


Set up your account now! To get full access to our all-in-one platform, you must first complete your user information and organization profile. We'll show you how to manage your account information and edit your profile at any time.

 

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Manage Contacts

 

Inbox

Take control of your Inbox. Learn how to delete and export messages, and how to remove numbers from your contacts database. We'll show you how to search for text reply messages and keyword response messages stored in your Inbox.

 

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Manage Distribution Lists

Manage your contacts and customize your distribution lists. Find out how to create and delete distribution lists, delete and add contacts, and move contacts to different distribution lists.

 

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Filter Landlines

Get control of your contacts by separating your mobile contact numbers from landline and invalid phone numbers before you import them into your contacts database.

 

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Remove Failed Contacts

Keep things organized. You'll see how to delete invalid emails, mobile numbers, and screen names from your distribution lists so you don't waste text credits when sending out messages.

 

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Export Contacts

Manage contacts from your distribution lists. Learn how to export them into a CSV format, and then use these files for your own filing purposes.

 

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Collect Contacts

 

Mobile Keywords Part 1

Feeling confused about how to use keywords? Here you'll learn the basics of creating mobile keywords and how they can help you grow your customer contact lists. We'll show you how to check keyword availability, designate a distribution list for each customer, and customize your keyword response messages. For more advanced features, watch Mobile Keywords Part 2.

 

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Mobile Keywords Part 2

Get acquainted with some of the more advanced features included with our mobile keyword technology. You'll learn how to create up to 10 follow-up response text messages and secondary response text messages for your keyword campaigns. You'll also learn how to set up notifications so you'll be notified on your phone and by email whenever someone texts your keyword. Be sure to watch Mobile Keywords Part 1, too.

 

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Manually Import Contacts

Stay on top of your distribution lists. Learn how to manually add phone numbers, email, and screen names to your distribution lists, and how to add each contact's first and last name as well.

 

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Advanced Import Contacts

Find out how to get the most from your contacts list. We'll show you how to activate the Import Mobile Contacts section of your Add/Import Contacts page. You'll see how to download and upload an import contact, and you'll learn about the approval process and how to format and import contacts using a CSV file.

 

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Online Sign Up Page

Make signup easy! Learn how to create your own online sign up page so your users can input their contact information (mobile phone number, email address, etc.). We'll also show you how to design your online sign up page (OSP) or use one of our predesigned templates.

 

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Embedded Online Sign Up Page (eOSP)

Already have your own website? We'll show you how to create your own embedded online sign up page so users can easily input their contact information.

 

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Facebook Widget

Have a Facebook Fanpage? Learn how to add a sign up form on your Facebook Fanpage so you can collect contact information through your popular social networks! You'll learn how to assign each Facebook fan to lists and how to customize the look of your personalized Facebook sign up widget.

 

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Send Messages

 

Send Message to Individual

Get the most out of every message you send. We'll walk you through how to send a one-time message to contacts in your distribution lists. Learn how to send a text message, email, instant message, and smart blast to selected contacts. You'll also learn how to add mail merge data, insert a coupon, change organization name, and personalize your email messages.

 

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Send Message to Distribution List

Want to reach a lot of people fast? Find out how to send a one-time message to select distribution lists. You'll also learn how to send a text message, email, instant message, and smart blast to distribution lists of your choice.

 

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Appointment Reminders

Everyone appreciates a friendly reminder! Learn how to send appointment reminders to your customers, immediately or at a later date and time. We'll show you how to send a courtesy text with their scheduled appointment information so you'll never waste a spot on your calendar again.

 

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Import Appointment Reminders

Do you already have your appointment calendar filled out for the coming months? Then this video is perfect for you. Learn how to import a CSV file with all your scheduled appointments, and let our all-in-one Messaging Toolkit do the rest!

 

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Automated & Recurring Message

Want to stay in touch with your users? Learn how to set up automated and recurring message responses for users who text in your mobile keywords or opt in through your online sign up pages. Even reach users who are already on your distribution lists. You can also schedule when and how often a user will receive your messages.

 

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Facebook & Twitter Posts

Want to learn how to post Facebook and Twitter updates from your account? We'll show you how you can register your Facebook and Twitter account on your platform, and then easily post updates direct from your account.

 

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URL Shortener and Manage Image Library

Use your precious character count wisely. The Shorten URL and Manage Image Library function is located in many of Trumpia's features. We'll show you how to take a long URL address and shrink it down to just a few characters. You'll also learn how to direct your recipients to a picture via a URL.

 

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Send Message from Phone

Want to conveniently send a text message and email blast from you mobile phone? You'll learn how to customize your message and then choose which contact lists to send them to, even when you're away from your computer.

 

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Quick SMS

Learn how to send a message in four easy steps—great for emergency message campaigns and busy marketers on the go!

 

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Premium Features

 

Mobile Coupons

Save money by going mobile! Learn how to save money on printing costs by launching mobile coupon campaigns. You'll also learn how to set the length of the campaign and determine how many coupons to create. And we'll show you how to monitor which coupon code gets sent out, which coupon code is redeemed, and how to redeem a coupon code.

 

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Mobile Voting

Find out what your customers think with mobile voting. We'll show you how you can poll your customers with interactive text campaigns. You'll learn how to customize your mobile voting question, input up to 10 answer choices, and check the results right from your account!

 

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MMS – Multimedia Messages

Take advantage of multimedia messages. Learn how to send multimedia messages, including pictures, videos, audio, and text, straight to your customers' mobile phones. You'll learn about proper video, picture, and audio file types, and acceptable file sizes compatible with our platform.

 

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eCards

Did you know that you can take your picture messages to the next level by sending a Mobile eCard? We'll show you how to upload your own eCard images or choose from one of our many eCard design templates. You'll learn how you can also include a personalized message. Perfect for holiday text promotions!

 

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Text-to-Screen

You know how vital customer feedback is. We'll show you how you can get live interaction and feedback from your customers and show it on jumbotrons, teleprompters, display screens, and televisions. You'll also learn how to customize the design of your text-to-screen display, perfect for live interaction at sports arenas, presentations, conventions, and more.

 

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Voice Broadcast

Send breaking news, holiday greetings, company alerts, sales notifications, and more directly to your customers. Learn how to add the personal touch of a human voice to your promotional campaigns. We'll also show you how to obtain your voice broadcast verification codes, and how to upload or record an audio file that you can send to your contact lists.

 

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Shuffle Responder

Discover the power of unique responses. We'll show you how you can send up to 100 unique response messages after someone texts in your keyword. Learn how to customize up to 100 message boxes and set how many times each message box can be sent. We'll also show you how to delete and create a message box, and how to format a CSV file so you can import these messages all at once.

 

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Custom Data Fields

Get targeted data when you need it. We'll show you how you can collect targeted information on your online sign up pages by creating additional data fields. You'll learn how to go collect targeted contact information, such as addresses, level of income, gender, etc., by creating up to six different types of custom data fields.

 

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