AT&T 3G MicroCellâ„¢

Frequently Asked Questions


Getting started
Compatibility
Managing your device
Using your device
Billing
Support
Other


Top Ten Questions

 


Getting started


Q. What exactly is an AT&T 3G MicroCell device? How does it work?

A.
The AT&T 3G MicroCell device acts like a mini cell tower in your home office or business, and connects to your existing broadband Internet service. You receive improved cell signal performance for both voice calls and cellular data applications like picture messaging and Web surfing. Special Unlimited MicroCell Calling features are also available.

Q. I have my AT&T 3G MicroCell device. What do I need to do to get it up and running?

A. Please follow the provided Getting Started Guide instructions for equipment installation and service activation.

Q. Can I grant access to my AT&T 3G MicroCell device to other people's phones?

A. Yes. You may grant access to other AT&T 3G phone customers, up to a total of 15 lines.

Q. Do I need broadband Internet service for the AT&T 3G MicroCell device to work?

A.
Yes. The service requires DSL/cable/fiber broadband service. It does not replace your existing broadband service.

Q. How do I install and set up my AT&T 3G MicroCell device?

A.
Please see your Getting Started Guide for the most common installation methods. See the User Manual for alternative installation instructions. Other helpful information:

  • To ensure access to Global Positioning System (GPS) signal, we strongly recommended that you install your AT&T 3G MicroCell near a window. You’ll need a GPS link verify the device location during the initial startup.
  • You'll need to connect your device to broadband Internet service over DSL or cable.
  • Before your device can be activated and ready to use, go to www.att.com/3GMicroCell to register your device and complete the online activation.


Q. How do I activate and register my AT&T 3G MicroCell? 

A. Follow these steps to activate your 3G MicroCell online:

  1. Launch your Web browser, and then go to www.att.com/3GMicroCell.
  2. Locate the Activate your AT&T 3G MicroCell area on the lower portion of the Web page, and then click the business link.
  3. When prompted, follow the on-screen instructions to create a username and password. If you have a Premier username and password, you may enter as a Returning User.
  4. Follow the remaining on-screen steps until you reach the confirmation screen.


Q. How long is the AT&T 3G MicroCell equipment serial number? 

A. The AT&T 3G MicroCell equipment serial number consists of 16 alpha-numeric characters and one dash.

Example: FFAA11-123456789C

Q. How many phone numbers can I have on my Approved User List for access to my AT&T 3G MicroCell device?

A. You can add up to 15 phone numbers to the Approved User List for your AT&T 3G MicroCell device.

Q. How will I know when my AT&T 3G MicroCell device is ready to go?

A. Watch the status of the LEDs on the front panel of the AT&T 3G

MicroCell device. You're ready to go once the 3G LED light is steady green.

If you are experiencing issues with your LED status or accessing the Internet, refer to the FAQs in your Getting Started Guide, or see the troubleshooting section in your User Manual. If you are unable to resolve, please call customer care at 1-888-334-3787 and enter the PIN 88346.

Q. I can't activate my AT&T 3G MicroCell™ service. What should I do?

A. Please follow the troubleshooting steps in your User Manual. If further assistance is required, call 1-800-331-0500.

Q. My broadband modem doesn’t have a spare port to connect my AT&T 3G MicroCell™ device. What should I do?

A. Connecting your AT&T 3G MicroCell™ device between your broadband modem and PC or router requires just one port to your broadband modem. Please refer to your Getting Started Guide for complete instructions.

Q. What should be included in my AT&T 3G MicroCell™ package?

A. When you open the package containing your AT&T 3G MicroCell, make sure it includes the following:

  • AT&T 3G MicroCell™ device
  • User Manual and Getting Started Guide
  • Yellow Ethernet cable
  • AC power adapter


Q. What kind of phone do I need to work with the AT&T 3G MicroCell device?

A. An AT&T 3G cell phone or smartphone is required to work with the AT&T 3G MicroCell device.

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Compatibility


Q. Do AT&T prepaid GoPhone® devices work with the AT&T 3G MicroCell device?

A. No. You can’t activate an AT&T 3G MicroCell device, because a postpaid account is required. However, prepaid 3G wireless devices can be added to the Authorized User List of someone else's device.

Q. Do other carriers' phones work with the AT&T 3G MicroCell device? Can I use a non-AT&T device on my AT&T 3G MicroCell?

A. No. Only 3G phones with an applicable wireless AT&T plan can be used with the AT&T 3G MicroCell device.

Q. Is AT&T 3G MicroCell compatible with devices like the Kindle™, Nook™, Sony Reader, or QUE™?

A. Not at this time. Support for these non-traditional wireless devices on 3G MicroCell is currently being reviewed.

Q. Does AT&T 3G MicroCell only work with AT&T broadband service? Is there a minimum broadband Internet speed required for my AT&T 3G MicroCell?

A. No. The device works with other broadband service providers as well as AT&T.
Downstream speeds of 1.5 Mbps and upstream speeds of 256 Kbps are recommended for best performance (satellite broadband is not compatible).

Q. Will the AT&T 3G MicroCell device cause interference with my Wi-Fi router?

A. No. Installed as recommended, there should not be interference between a Wi-Fi router and the AT&T 3G MicroCell device.

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Managing your device


Q. Can I manage my AT&T 3G MicroCell online?

A. Yes. You can manage your AT&T 3G MicroCell online through AT&T 3G MicroCell Online Account Management at www.att.com/3GMicroCell. Here you will be able to set up, initialize, and manage your device settings and authorized users.

Q. Can I move my AT&T 3G MicroCell device and use it in another location? 

A. Yes. You can move your device to another location as long as it’s within the AT&T wireless authorized service area. A device move requires an update to your location address in your AT&T 3G MicroCell account profile for the device to function and for 911 purposes. Go to www.att.com/3GMicroCell, select Manage Your AT&T 3G MicroCell, and then log in to update your account.

Q. Can I restrict access to my AT&T 3G MicroCell device? Is it secure?

A. Yes. Only phones you expressly authorize have access to your AT&T 3G MicroCell device.

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Using your device


Q. What is the range of the AT&T 3G MicroCell device?

A. The signal range is approximately 40 feet from the base station (in all directions), or about 5,000 square feet.

Q. Can I make calls on my associate’s AT&T 3G MicroCell device? How about billing?

A. Yes. You can make calls on your associate’s AT&T 3G MicroCell device if you have been added as an authorized user by the device owner. Billing is the same whether on your own or someone else’s device. For example, AT&T Unlimited MicroCell Calling rates apply on any AT&T 3G MicroCell device.

Q. Can I surf the Web with my PC while making a call on my AT&T 3G MicroCell device?

A. Yes. You’ll be able to surf the Web from your computer while making a call.

Q. Can I use more than one AT&T 3G MicroCell device?

A. Yes. They may be used in different locations or within the same location if 5,000 square feet of coverage is not sufficient.

Q. Can I use my normal phone functions like voicemail and text messaging over my AT&T 3G MicroCell device?

A. Yes. These functions work exactly the same. However, at this time, certain location-based services and Video Share features may not be fully functional.

Q. Can data services like mobile Web surfing, picture messaging, and file downloading use the AT&T 3G MicroCell device? How about billing?

A. Yes. Most data services are compatible with the AT&T 3G MicroCell device. Standard data plan rates apply.

Q. Do calls started on one AT&T 3G MicroCell device "hand over" to another AT&T 3G MicroCell if I move out of range of one and into range of another?

A. No. Calls will not hand over between two AT&T 3G MicroCell devices.

Q. Does AT&T 3G MicroCell support E911?

A. Yes. E911 services are supported. You must keep the address where the AT&T 3G MicroCell device is physically located up-to-date in order to ensure the proper location is available to emergency personnel.

Q. Is AT&T 3G MicroCell service, including E911, available during power outages?

A. No. AT&T 3G MicroCell service is not available when either electrical service or your broadband service is unavailable. In the event of a service disruption, you will not be able to access E911 service using your wireless device unless you have service on the AT&T wireless network. The MicroCell unit includes a GPS device that enables the unit to identify its location. The MicroCell will not work until it has identified its location. If the MicroCell is moved to a new location, it is important that you update the device location to enable E911 service to function properly.

Q. How do I know I’m connected to my AT&T 3G MicroCell device?

A. Look for the "AT&T MicroCell" alpha tag on your cell phone idle screen. Some devices may display a slight variation, including "AT&T M-Cell."

Q. How many simultaneous calls or data sessions are possible with my AT&T 3G MicroCell device?

A.
Up to four simultaneous sessions are possible with your AT&T 3G MicroCell device.

Q. If I start a call away from my AT&T 3G MicroCell device and then come within range, does the call move to the AT&T 3G MicroCell device? How about billing?

A.
No. Calls initiated on a cell tower do not transfer to the AT&T 3G MicroCell device. Standard wireless rate plan billing applies.

Q. If I start a call on the AT&T 3G MicroCell device and leave my office, does the call continue uninterrupted? How about billing?

A.
Yes. Calls seamlessly transfer from the AT&T 3G MicroCell device to the strongest AT&T cell tower signal. Billing will continue based on the initial connection placed on the AT&T 3G MicroCell device. For example, if you have an Unlimited MicroCell Calling feature, unlimited calling continues until the end of the current call.

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Billing


Q. Do I get detailed billing on calls made over my AT&T 3G MicroCell device? What if I have the AT&T Unlimited MicroCell Calling feature?

A.
If you currently have call detail billing, all calls will continue to have call detail available as usual.

Q. Do I need to subscribe to an AT&T Unlimited MicroCell Calling feature?

A.
No. While highly recommended for maximum benefit, a subscription to AT&T Unlimited MicroCell Calling is not required. Your normal wireless from AT&T minute plan rates will apply.

Q. I have a BusinessTalk plan with four additional numbers on my account. If I buy an AT&T 3G MicroCell device, are the additional numbers automatically added to the Unlimited MicroCell Calling feature?

A.
You must subscribe to Unlimited MicroCell Calling to receive unlimited domestic calling minutes. AT&T Unlimited MicroCell Calling is available for single lines or multiple lines on an account such as BusinessTalk, covering all 3G phones on your account. This is in addition to your 3G MicroCell device purchase.

You must add all your lines to the Approved User List to provide access to your 3G devices.

Q. What minutes are included in AT&T Unlimited MicroCell Calling?

A.
Only domestic calls are included in AT&T Unlimited MicroCell Calling. These include inbound Anytime Minutes and outbound Anytime Minutes domestic calls made to the 50 United States, Puerto Rico, U.S. Virgin Islands, Guam, and Northern Mariana Islands.

Q. Where will I see my AT&T Unlimited MicroCell Calling usage on my invoice?

A.
AT&T Unlimited MicroCell Calling usage will appear on your invoice under Call Detail with a Feature Code of MCEL.

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Other


Q. Why do I have to provide my location when I activate or move my AT&T 3G MicroCell device?

A.
You must provide your location to ensure emergency personnel have access to your correct location, and to comply with FCC regulations.

Q. What is the warranty on the AT&T 3G MicroCell device?

A.
AT&T 3G MicroCell has a 12-month limited warranty.

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