Premier How-to Videos
The Premier How-to video series introduces AT&T business customers to the benefits of using Premier to meet their business needs. See how easy it is to get started, manage, and use your online AT&T wireless account from virtually anywhere—24 hours a day, 7 days a week.
Buy Online, Pick Up in Store
Learn how you can continue to take advantage of special online pricing and promotions while eliminating the cost and time associated with shipping. Order online with AT&T Premier, and then pick up your order at a participating AT&T company-owned retail store, usually within hours. We'll show you how to find the items available for in-store pickup and locate the participating AT&T stores that have them in stock.
Check the Status of Orders and Requests
Learn how to check the status of orders and requests placed through Premier. Find your most recent transactions, or view a list of all those placed within the last 90 days. Filter the list, download the list to a spreadsheet, or access transaction details. Help is available, if you need it.
Account Management – Device and Service
Device Support for Emergencies
If you're enrolled in Enterprise Retail Support for Corporate Responsibility Users, you can provide your wireless users with the option to quickly get a new device from an AT&T retail store in case of an emergency. Watch this video to learn how.
See how to easily replace a SIM card. Insert the new SIM card, request an update to the device's SIM card number, verify and confirm the request, and then test the device. That's all there is to it!
Account Management – Administration
Create or Delete an Administrator
Learn how to create new company or billing administrators and how to delete an administrator. We'll also show you how to set administrator permissions, choose employee groups (for a company administrator), and choose billing account numbers (for a billing administrator).
This video shows company administrators how to initiate an administrator password reset.
Account Management – Billing Responsibility
Find out how to use Premier to set permissions for employees. You determine employees’ ability to access specific Premier functions, and what your Premier users can see and do. You can also add administrators to assist you in account management.
Need to quickly update user information for a wireless number? With Premier, you can change the user's first and last name, or address. If your company has user-defined labels, you can also update the label values. It's easy. Give us a few minutes, and we'll show you how.
This video shows employees how to register for Premier by requesting a text message with the information needed to get started.
This video shows employees how to register for Premier by requesting an email message with the information needed to get started.
Watch how easy it is to pay your AT&T wireless bill online with Premier eBill. Find out how your foundation account type affects your ability to make an online payment, and learn the payment options available to you, the amounts you can pay, and how to confirm that your payment was received. Verify past payments, too.
This video shows company administrators how to authorize a transfer of billing responsibility from a company wireless line to an individual line. This transfer will allow the individual to keep the same wireless number and be billed directly by AT&T.
Account Management – Billing Accounts
Register for Your New Account
This video shows company administrators of AT&T business customers (with 100 or fewer employees) how to register and begin managing a new Premier account. Send employees an email we provide, with a link to the Premier Online Store and some frequently asked questions. Without any setup on your part, wireless users can receive Premier-only discounts associated with your company.
View Your Usage Details Online
Learn about the various ways you can view your usage details online with Premier eBill. Generate a PDF file that includes voice, data, and messaging subtotals; download billed usage details for an account or wireless number; or view usage details for a selected subscriber. Generate a predefined usage report or customize one to include only the details you need.
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View Your Bill Online
Learn a fast and convenient way to view your wireless bill online with Premier eBill. Depending on your role, intuitively navigate to summary data for each billing level. Select a different billing entity or change the billing period. Expand a section or display a detailed pop-up, or view charges in graphical form.
Print Your Remittance Form
Watch how with Premier eBill you can print a remittance form so you can mail in a payment for your AT&T wireless service. Learn the correct billing level for printing a form, and see the best paper weights and print settings to enable fast processing by AT&T. Also find out how to have your remittance form automatically emailed to you.
Learn how to go paperless and view your bill online with Premier eBill. Depending on your role and permissions, you can enroll one or more accounts in paperless billing with a single request. And with Premier eBill’s automatic alert, you'll be notified as soon as a new bill is ready to view online.
Create, Submit, and Track a Dispute
Learn how Premier eBill makes it easy to question or dispute a charge on your AT&T wireless bill online. See how to create a dispute, submit it for processing, and track the dispute’s progress. The disputed amount is automatically deducted from your bill while the dispute is being resolved.
Set Up Recurring Payments
Learn how to set up automatic payment of your AT&T wireless bill using Premier eBill. Find out which foundation account types are eligible, the payment options available, what to do if you have a past due balance, and how to confirm that your recurring payment was set up successfully. Verify past payments, too.
Want to be notified when important events occur on your accounts? With Premier eBill, you can set up alerts that tell you when specific events happen on selected accounts, even when you're not logged in. We'll show you how.
Getting help with Premier eBill is easy. Learn how to search for help by topic or keyword, view an interactive tutorial, get step-by-step instructions, or watch a short video demonstration. For personalized assistance, you can chat online with an expert.
Plans and Features
View and Change a Plan and Features
We'll show you how to create a request to change the primary plan, a data add-on plan, features, and applications for a wireless number. Learn how the request is affected by the employee group, the current device, and any pending updates. You'll also learn how to resolve feature conflicts before verifying and confirming the request.
Manage International Features
You’ll learn about the different short and long-term international packages and individual feature add-ons available to business customers. We’ll show you how to create a request to add, change, or remove features for international travel and international communications, and we’ll review how the request is affected by the employee group and your device. It’s easy, and it’s all done online.
Is it time to analyze usage data? See how to request wireless user reports, retrieve reports, select download formats, and view past usage data.
See how you can run a report that makes it easy for you to check equipment upgrade eligibility for up to 100 wireless numbers at a time.
Run Reports (for Billing and Reporting Foundation Accounts)
Discover how Premier eBill's online reporting (for users with billing account-level access) can help you analyze billing data in depth. Generate a predefined report online and customize it in real time. Schedule reports to run automatically, and save reports to folders for bulk transactions. Larger and automatically generated reports run offline; the Notify option lets you know when they're complete.
Run Reports (for Fulfillment Foundation Accounts)
Discover how Premier eBill's online reporting (for users with billing account-level access) can help you analyze billing data in depth. Generate a predefined report online and customize it in real time. Save custom settings and enable the recurring feature. Larger and recurring reports run offline and Premier eBill alerts you when they're complete.
Profiles and Permissions
Need to update administrator permissions? We'll show you what administrators can do, and then how to access an administrator's profile, update permissions and settings, and assign employee groups.
AT&T has always supported your Enterprise users online; now let your users experience that same great support in our retail stores nationwide by enrolling in Enterprise Retail Support. Watch this video for a quick overview.
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