Small Business Reference Guide
December 11, 2012


Suspend or Cancel Service


Suspending a line of wireless service renders the phone inoperable for placing or receiving calls. Although inoperable, the mobile number is still kept in a state where you can reinstate it, but only for a limited time. Please ask your Representative for the rules pertaining to the particular situation (lost phone, stolen phone, military leave, and so on). Suspending service does not stop the billing, only canceling will do that. A reduced monthly service charge may be available for company-owned lines while suspended. Please ask the Representative what choices are available.


Key Contacts call Key Contacts Care at:


Monday through Friday, 8 a.m. to 10 p.m. Eastern Time

Saturday, 9 a.m. to 8 p.m. Eastern Time


Canceling an Order


An order cannot be changed or canceled after it is submitted. AT&T will exchange/refund one device per purchase up to 14 days from shipping date of device; Corporate Responsibility Users (CRUs) under an AT&T business agreement have 30 days for devices other than tablets. See our complete return policy at


©2018  AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, and DIRECTV are registered trademarks and Mobilizing Your World is a service mark of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.