Small Business Reference Guide
December 11, 2012

Cancelations

Suspend or Cancel Service

 

Suspending a line of wireless service renders the phone inoperable for placing or receiving calls. Although inoperable, the mobile number is still kept in a state where you can reinstate it, but only for a limited time. Please ask your Representative for the rules pertaining to the particular situation (lost phone, stolen phone, military leave, and so on). Suspending service does not stop the billing, only canceling will do that. A reduced monthly service charge may be available for company-owned lines while suspended. Please ask the Representative what choices are available.

 

Key Contacts call Key Contacts Care at:

1-866-288-7629

Monday through Friday, 8 a.m. to 10 p.m. Eastern Time

Saturday, 9 a.m. to 8 p.m. Eastern Time

 

Canceling an Order

 

An order cannot be changed or canceled after it is submitted. AT&T will exchange/refund one device per purchase up to 14 days from shipping date of device; Corporate Responsibility Users (CRUs) under an AT&T business agreement have 30 days for devices other than tablets. See our complete return policy at www.att.com/returns.

 

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