Small Business Reference Guide
December 11, 2012

Support

Device Tutorials

 

Device Tutorials are also available at www.att.com/DeviceSupport. For coverage information, please use the following resources:

 

 

Reporting Voice and Data Quality or Coverage Issues

 

AT&T is committed to delivering enterprise-grade wireless voice and data solutions, with dedicated resources to isolate, troubleshoot, and escalate voice and data quality issues when they occur.

 

As with all troubleshooting issues, please make note if the problem occurs:

 

  • Everywhere, or only in certain areas.
  • Always, or just intermittently.

 

Please notice the settings of the indicators that appear on your device.

 

Key Contacts call Key Contacts Care at:

 

1-866-288-7629

Monday through Friday, 8 a.m. to 10 p.m. Eastern Time

Saturday, 9 a.m. to 8 p.m. Eastern Time

 

Key Contacts and approved IT contacts may call on behalf of the End User, however troubleshooting is easier to solve when the one calling AT&T Business Care calls from a landline phone and has the wireless device in hand.

 

The End User may call directly to the AT&T Business Care line:

 

1-800-331-0500

24 hours a day, 7 days a week

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