Device Tutorials are also available at www.att.com/DeviceSupport. For coverage information, please use the following resources:
- Domestic coverage—go to the Coverage Viewer at http://www.att.com/maps/wireless-coverage.html.
- International coverage—go to www.att.com/WirelessInternational. Click International Roaming and then click Wireless Travel Guide.
AT&T is committed to delivering enterprise-grade wireless voice and data solutions, with dedicated resources to isolate, troubleshoot, and escalate voice and data quality issues when they occur.
As with all troubleshooting issues, please make note if the problem occurs:
- Everywhere, or only in certain areas.
- Always, or just intermittently.
Please notice the settings of the indicators that appear on your device.
Key Contacts call Key Contacts Care at:
Monday through Friday, 8 a.m. to 10 p.m. Eastern Time
Saturday, 9 a.m. to 8 p.m. Eastern Time
Key Contacts and approved IT contacts may call on behalf of the End User, however troubleshooting is easier to solve when the one calling AT&T Business Care calls from a landline phone and has the wireless device in hand.
The End User may call directly to the AT&T Business Care line:
24 hours a day, 7 days a week