FAQ–AT&T Business MessagingSM

How does sending text messages through the Business Messaging Gateway differ from sending text messages through the Consumer Gateway?

What length message can be sent using the AT&T Business MessagingSM service?

How do I deploy Business Messaging at my organization?

How does the service work?

What are the access numbers, addresses, and ports for the various protocols and what functionality is supported by each?

What modem settings should I use with the TAP protocol?

What are the WCTP PollerID, SenderID, and SecurityCode?

Which messaging applications are supported?

What devices does the messaging service work with?

Where can I use the Business Messaging feature?

What does it cost?

How do I get technical assistance?

 

How does sending text messages through the Business Messaging Gateway differ from sending text messages through the Consumer Gateway? 


The Business Messaging Gateway offers significantly enhanced notification capabilities over consumer-grade messaging offers available from AT&T and other providers. The AT&T Business Messaging feature adds enhanced paging functionality such as long messages up to 1000 characters, delivery receipts, and two-way messaging, and supports the following paging protocols: TAP, SNPP, SMTP, and WCTP.

 

What length message can be sent using the AT&T Business Messaging service? 


You can send messages up to 1000 characters long using the SMTP, SNPP and WCTP protocols. Messages sent using the TAP protocol are limited to 160 characters.

 

How do I deploy Business Messaging at my organization? 


1) To activate Business Messaging for your organization, contact your AT&T account representative directly, contact AT&T Customer Care at 1-800-331-0500, or dial 611 from your wireless device (within the domestic U.S.) and ask the representative to add the Business Messaging feature to your plan.

2) Once you've added the feature to all your recipients' AT&T accounts, update your messaging application with the address of the AT&T Business Messaging Gateway. See the table below for the list of messaging gateway addresses.

3) Update the address of the recipients to use their 10-digit AT&T phone number when submitting messages to the AT&T Business Messaging Gateway.

 

How does the service work?  


You can configure the Business Messaging application to use either SNPP or WCTP as the primary method of submitting messages to the AT&T Business Messaging Gateway, and the TAP protocol is typically used as an automatic fallback if for some reason Internet connectivity is unavailable. Once the Business Messaging application is connected to the AT&T Business Messaging Gateway, the AT&T 10-digit phone number is used as a recipient address for the message. The AT&T Business Messaging Gateway transmits the message into the core AT&T network. The message is then delivered to the destination device.

If a delivery receipt was requested, the receipt is then automatically posted back to the AT&T Business Messaging Gateway for retrieval by the messaging application. Replies are automatically routed back to the AT&T Business Messaging Gateway for retrieval by your messaging application.

 

View the configuration

 

What are the access numbers, addresses, and ports for the various protocols and what functionality is supported by each? 

 

Protocol

Address                                        

Message Length

Delivery Receipts

Two-way

TAP

888-298-3562, 214-452-0299

160

No

No

SNPP

http://snpp.att.net port 444

1000

Yes

Yes

SMTP

mobilenumber@page.att.net

1000

Yes

Yes

WCTP

http://wctp.att.net/WCTP port 80

https://wctp.att.net/WCTP port 443

1000

1000

Yes*

Yes*

 

 

*To retrieve delivery receipts and two-way messages via WCTP, you must obtain a senderID/pollerID and SecurityCode.

 

What modem settings should I use with the TAP protocol? 


Modem configuration should be set to 9600 baud and E,7,1 or N,8,1.

 

View TAP troubleshooting tips

 

What are the WCTP PollerID, SenderID, and SecurityCode? 


When the WCTP protocol is used in enterprise mode, a pollerID and security code are required to retrieve delivery receipts and replied-to message submitted to the AT&T Business Messaging Gateway. WCTP client mode does not require a pollerID/SecurityCode combination, but not all messaging applications support that mode of operation. PollerID and SenderID can be used interchangeably. Messaging applications that require PollerID include VyTek TelAlert and Emergin Communication Gateway. Messaging applications that use the client mode and do not require PollerID include Omnitrend Pagemaster and Invoq Alarmpoint. Obtain a WCTP pollerID/senderID.

 

Which messaging applications are supported? 


AT&T has worked closely with the leading messaging application providers in developing the Business Messaging service. The AT&T Business Messaging Gateway is built to support enterprise communications, and is compatible with most industry standard messaging protocols and Business Messaging applications. The AT&T Business Messaging Certified Solution Program lists providers who have joined our Certified Solution Program and had their applications tested and certified with the AT&T Business Messaging Gateway. View certified Business Messaging applications.

 

What devices does the messaging service work with? 


The AT&T Business Messaging service works with all AT&T text messaging–capable devices. This encompasses most devices sold by AT&T over the last several years. GSM devices provide an enhanced user experience when receiving long messages ( greater than 160 characters).

 

Where can I use the Business Messaging service? 


The AT&T Business Messaging service works anywhere your AT&T device can send and receive text messages. This includes the AT&T network and our domestic and international roaming networks. Visit the AT&T Coverage Viewer to see coverage in your area.

 

What does it cost? 


Individual Pricing Plans


The most common way of deploying Business Messaging is by adding an individual feature to each AT&T recipient’s account. This allows the recipient to receive messages sent via the Business Messaging Gateway (using SNPP, WCTP, SMTP, or TAP) or messages sent via the AT&T Business Notification Center website. You can add basic access at a low cost per month, which can be combined with any AT&T text messaging plan. Select from several messaging bundles that include a range of messages to meet each recipient’s specific messaging needs. See pricing information and terms and conditions.

 

Bulk Pricing Plans

Unlike the individual pricing options below, bulk pricing enables corporate customers to purchase their entire Business Messaging service on a single account rather than purchase separately for individual accounts. A business can purchase licenses in bulk to use for provisioning any AT&T phone number with Business Messaging. In other words, even if your employees or contractors pay their own monthly phone bill, you can still include their phone number on your list of recipients. We provide a website where an administrator can manage AT&T phone numbers, which offers centralized control and the flexibility to keep up with a changing work environment. See pricing information and terms and conditions.

 

How do I get technical assistance? 

 

To obtain technical assistance, complete the Customer Service Form. Or, if you’re an eligible customer of AT&T Enterprise Technical Support (ETS), contact the ETS help desk using your PIN and toll-free number. Contact your AT&T account representative to learn more about ETS.

Business Messaging Customer Care–dial 611 from your device, or call 1.800.331.0500.

 

Learn More

AT&T Business Messaging Product Brief

 

Administrative Portal for Site Licensing Customers

AT&T Business Messaging Center

Login now to send Group Messages

Business Messaging Technical Support

Get help and answers to your questions

Next Steps

Have a Business Solutions Expert
contact you.

 

 
 

TAP troubleshooting tips

 

  • Try a baud rate of 9600. (If it fails, try going lower to 2400 & 1200 bps.) TEST
  • Try E,7,1 first. (Even parity, 7 bits, 1 stop bit)
  • If that fails, try N,8,1. (No parity, 8 bits, 1 stop bit)
 
 
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