Business Messaging

Meet the reliability and performance challenge - Text Messages

Technical Support

Please use the form below to submit technical support requests for Business Messaging. You will receive email follow-up within one business day.


Fields donoted by an asterisk(*) are required.


*Contact Name
Company Name
*Email address
*Phone number
*Business Messaging Protocol
*Paging Application Used to Send Messages
*Phone Numbers affected
Device Model:
*Location of devices (Address/City/State/ZIP)
*Is the issue sporadic or continuous?
*Is the issue happening in multiple locations?
*When was the issue noticed?
*Can users receive mobile to mobile text messages?
*Can users send mobile to mobile text messages?
*Description of the problem
Copy and paste the paging event logs
Are any users/devices working (list phone numbers of devices)?

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Next Steps

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