AT&T Global Smart Messaging Suite

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The AT&T Global Smart Messaging Suite is a powerful web-based application designed for large enterprise messaging and communication. The AT&T Global SMS service enables 2-way communication (via SMS or e-mail), and can reach employees and opted in consumer subscribers at most wireless carriers globally. AT&T can help organizations get started using domestic short codes for cross-carrier SMS messaging, and the AT&T platform can also be extended on a global scale for messaging to employees and consumers worldwide.

 

Key features of AT&T Global SMS:

 

  • 2-way cross-carrier SMS, including mobile-originated text messaging
  • SMS reach to subscribers in the U.S., Canada and select international countries
  • Software as a Service (web-based service)
  • E-mail messaging capabilities
  • Enterprise-wide permissions control (hierarchical and multi-workgroup)
  • Archival of all messaging activity*
  • Reporting and analysis tools
  • Tools to integrate with existing messaging systems and applications
  • 24/7 technical support provided by AT&T**

 

   

Powerful administrative control:

  • Define multi-workgroup hierarchy
  • Set role-based user permissions
  • Control user credits and costs
  • Manage user licenses
  • Specify applications for users
  • View reporting and analysis
  • Build templates and canned messages
  • Schedule & automate messages

 

The platform can be integrated with existing systems or used as a stand-alone web-based application for a wide variety of applications, including:

 

  • Workforce management and communication
  • Mobile marketing campaigns via SMS and e-mail
  • Mobile commerce
  • HR functions, job placement and staffing
  • Shift confirmations, scheduling
  • Reminders
  • Voting, polling, surveying, sweepstakes

 

Beyond the core platform functionality, the AT&T Global Smart Messaging Suite offers several optional pre-configured applications that can be leveraged to enable additional functionality:

 

  • WebSMS+: WebSMS provides essential outbound messaging capabilities. WebSMS+ extends the included outbound WebSMS capability by enabling advanced features such as permission management, reply management, scheduling and prioritization (Note: WebSMS is included as a standard application in AT&T Global Smart Messaging Suite).****
  • Campaign Manager: Campaign Manager is a solution for managing opt-in and opt-out permissions for SMS and e-mail marketing. With permission from the recipients, you can deliver bulk SMS and e-mail messages to your customers, prospects or staff. You can also effectively manage responses for SMS voting, polls, surveys and competitions.
  • Inbound and Inbound+: The Inbound application receives SMS messages generated in the field from a mobile device and is able to automatically sort and parse incoming SMS messages and respond (Note: One Inbound user license is included as a standard application in AT&T Global Smart Messaging Suite - Corporate). Inbound+ extends the Inbound capability by enabling multi-question campaigns, voting, polls, surveys and competition drawings.
  • Reminder: Reminder is an automated SMS appointment confirmation solution that enables appointment reminders to confirm appointments via SMS, which can help ensure that customers are contacted to reduce failure to attend rates.
  • eMailer and eMailer+: The eMailer application enables e-mail as a multi-modal communication tool that can be used to complement the SMS capability. The eMailer+ application extends the included eMailer application by enabling advanced e-mail features such as adding attachments, unsubscribe controls, an open counter, templates, destination filtering and delivery rate control.
  • Mobile Authenticator: Mobile Authenticator is the solution you want when you need to provide your employees or customers with a 2-factor mobile authentication system to provide access to your online services. Mobile Authenticator takes advantage of the ubiquity of the mobile phone to deliver a one-time password via SMS, delivering the same benefits as a hardware or software token without all the administrative overhead.
  • StaffMatch: Staff Match automates the time-consuming process of contacting staff to fill shifts. With Staff Match you simply define your shift (date, time, location), the role you need to fill, and any specific qualifications and press send. Staff Match will send an SMS message to all staff in your employee pool that meet the criteria you have selected. Staff simply respond with a ‘y’ or a ‘n’ and the shift is allocated to the first ‘y’ responses received and sends an acknowledgement to the successful bidders. Staff Match also advises unsuccessful bidders accordingly.
  • StaffSafe: StaffSafe enables enterprise organizations to keep in touch with their field force working in the field. StaffSafe enables the ability to create and scheduling staff checks via SMS; confirming status from the field via SMS; escalating when messages are unanswered; providing real-time reporting of employee status; and the solution can be integrated into existing workforce management systems for job dispatch and tracking to help ensure a smooth end to end process flow in a large organization.

 



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