Mobility Solutions Services

In order to stay competitive, a growing number of businesses are investing in wireless and mobility solutions. As CIOs and other C-Level Officers develop mobility strategies for their companies, challenges will arise. AT&T provides complete end-to-end mobility solutions, allowing you to leverage our expertise, successfully navigate the mobility landscape, and mitigate the risks.

 

What is driving the adoption of mobility in the enterprise?

How does mobility allow my company to better engage with customers?

What are some of the challenges I face when mobilizing my company?

How do I begin the process of mobilizing my company?

What do I need to do to achieve success? 

What should my development strategy look like? 

What should my deployment process look like? 

How can I provide enterprise-grade support post-deployment? 

How can AT&T help? 

 

Q: What is driving the adoption of mobility in the enterprise? 

 

A: Increasing productivity, improving the customer experience, and enabling management to make informed decisions based on the latest data are just some of the benefits that companies derive from adopting mobility solutions.

 

Current trends have a significant impact on enterprise mobility and the decisions that CIOs must make. Trends to consider include:

 

Pace of play. The pace at which new devices are being adopted by users and, consequently, introduced into the enterprise, is increasing exponentially.

 

“Consumerization of IT". Consumers are bringing their own experiences and expectations of how solutions should be designed within the enterprise space, leading to what is now called the “consumerization of IT” phenomenon.

 

Range of devices. While smartphones are being adopted at an increasing rate, around half of mobile devices in use today are still the more basic feature phones. Enterprises need to adopt a strategy that caters to a wide range of devices, with solutions that are designed to interact with feature phones to tablets and still provide the required functionality.

 

Mobility is allowing enterprises to develop innovative ways to serve their customers and enabling them to reach more customers with more services.

 

Q: How does mobility allow my company to better engage with customers? 

 

A: An effective mobility solution will allow customers to easily access your company’s services using their mobile devices, leading to increased customer satisfaction. In order to stay competitive, businesses today must address the consumer’s demand for mobility.

 

Q: What are some of the challenges I face when mobilizing my company? 

 

A: The impact of mobility on business processes and corporate, financial, and regulatory obligations needs to be fully understood and managed. For example, you must ensure that mobile access to internal data doesn’t result in unauthorized use of the data; corporate data is separated and protected from personal data; mobility investments made today won’t become obsolete due to rapidly changing technology; and mobility projects are prioritized to derive maximum benefits.

You must also determine how to leverage investments in the corporate WLAN network so your company will have mobile access to enterprise applications that can increase employee productivity.

 

Q: How do I begin the process of mobilizing my company? 

 

A: To successfully mobilize, you should first develop a comprehensive mobility strategy that clearly defines your goals. Your strategy should align with the overall corporate goals; be scalable and capable of supporting future growth; drive all mobility initiatives and set minimum standards that different business units can follow; and ensure that all investments and initiatives can be leveraged across the enterprise.

 

Our consultants can assist you in developing a strategy that will allow help your company keep pace with the evolution in mobility technology, while delivering increased productivity and revenue.

 

Q: What do I need to do to achieve success? 

 

A: You need to consider several important points in order to successfully implement your company’s mobility strategy, including:

  • Should the required resources and infrastructure be developed in house or outsourced?
  • What tools, skills, and capabilities does my IT organization need to develop or acquire?
  • What devices should the solutions support?
  • How can I ensure that mobility won’t negatively impact corporate data security policies?
  • Should the solutions be hosted internally or externally?

 

Q: What should my development strategy look like? 

 

A: Your mobility solution should be designed to support multiple access channels and needs to incorporate industry UI and UX best practices from a mobile perspective. A comprehensive, enterprise-wide strategy requires the development of a mobile solution that’s compatible with technologies already in place; improves productivity by leveraging existing information systems; can evolve along with the underlying technology; and uses tools for developing and designing applications that can be deployed across different mobile devices and mobile OS platforms.

 

The MSS Application Development and Systems Integration team is responsible for design, construction, testing, release, and integration of mobile applications with the customer’s backend systems. We understand the nuances of solution design based on the user profile and can help you develop a strategy that fulfills your particular business requirements.

 

Q: What should my deployment process look like? 

 

A: To ensure successful deployment of your company’s mobility solution, you should develop a process that’s simple and repeatable; aligns with the overall project plan; and takes advantage of automated deployment methodologies and tools for device loading and testing.

 

Every company requires its own unique mobility solution. MSS has developed large, multi-site deployment strategies and can help determine the right deployment strategy for your company. AT&T will help you achieve a smooth roll out of your mobility solutions by providing deployment services such as device procurement, staging and kitting, device shipping to your end users, and a post-deployment advance exchange program.

 

Q: How can I provide enterprise-grade support post-deployment? 

 

A: Once you’ve implemented the enterprise mobility solution, you need to establish a comprehensive process for supporting your mobile users, solutions, and devices. The support process needs to provide an efficient way to triage issues and an effective handoff process for quick resolution; include a tier-1 support staff trained on the hardware devices and solutions that they are supporting; and support corporate devices with an advanced exchange warranty process to minimize downtime.

 

AT&T provides comprehensive post deployment support through its Mobile Application Service Desk.

 

AT&T also reduces operational complexity through its Managed Services offerings that provide installation, license, hosting and support for MDM and MEAP platforms.

 

Q: How can AT&T help? 

 

A: AT&T has extensive experience working with wireless and mobility technologies. Mobility services from AT&T can help accelerate and simplify the process of conceiving, developing, and deploying B2C, B2B, B2E, and M2M mobility solutions. Our end-to-end solutions enable you to successfully navigate the mobility landscape and mitigate the risks associated with integrating evolving and emerging technologies into your business processes.

 

Ask an AT&T business solutions expert how Mobility Solutions Services from AT&T can meet your needs today.

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