Mobile Application Solutions

Challenges
As mobility solutions continue to evolve and new devices are introduced into the market, enterprises need to develop innovative solutions to stay competitive. Some of the challenges to consider when developing mobile applications include:

 

  • Lack of staffing resources experienced in mobile application development.
  • Lack of staffing resources with mobile UI and UX experience.
  • Pressure to continuously innovate to meet your customers’ mobility needs.
  • ROI expected from your mobility solutions.
  • Controlling the cost of developing, deploying, and supporting mobile apps.
  • The need to develop mobile apps for multiple channels—for example, Web-based, native, and SMS.
  • The need to develop mobile apps that support multiple device platforms, including iOS®, Android™, Windows®, and BlackBerry®.

 

Mobile Application Solutions
Mobile Application Solutions from AT&T are designed to help you keep pace with the speed of mobile user communities, whether internal employee users (B2E), consumers (B2C), or partners (B2B). Our team has deep experience in developing and supporting B2E, B2C, and B2B solutions on multiple Mobile Enterprise Application Platforms (MEAP), Mobile Consumer Application Platforms (MCAP), native platforms (including iOS, Android, Windows Mobile, and BlackBerry), and we understand the nuances of solution design based on user profile.

 

MSS solution components include mobile application development, systems integration, application support, QA testing, and technical program management.

 

Mobile Application Development
Our team provides the following services:

 

  • Develops the systems requirement document
  • Architects and develops system and data design
  • Builds UIs and develop applications on the selected platform

 

Quality Assurance
Our team provides the following services:

 

  • Conducts an assessment to identify the attributes that increase business and reliability risks
  • Designs overall quality testing strategy and scope
  • Develops test case design based on risk assessment
  • Maintains test case metrics and a defects log

 

Systems Integration
Our team provides the following services:

 

  • Designs a data model
  • Synchronizes model design
  • Develops APIs
  • Validates integration points against system and application requirements

 

Application Service Desk Support
AT&T provides support options and packages for mobile solutions and applications that we develop on behalf of our customers. This support is delivered through world-class customer care centers that are dedicated to our mobility solutions customers. The Application Service Desk (ASD) is comprised of experienced, industry-certified professionals who provide hands-on, comprehensive, and proactive managed services technical support.

 

Three tiers of annual support package options are available:

 

  • Silver
  • Gold
  • Platinum

Packages offer varying levels of response times, support hours, and access to mobility solution experts to help you resolve technical issues. Although multiple parties may work together to resolve an issue, the ASD organization retains overall ownership to ensure a consistent customer experience.

 

ASD offers the following components:

 

  • Technical support
  • 24/7 support
  • Service on-boarding
  • Installation, configuration, and training

 

Solution Benefits
Advantages of deploying AT&T enterprise-class mobile applications include:

 

  • Improved productivity and lower business operation costs.
  • Expanded market access and sales with consumers and partners.
  • Enhanced brand awareness and perception.
  • An increase in customer loyalty.
  • Improved competitive positioning.
  • Participation in the growing wireless revolution.
  • Flexibility in choosing the right level of support.
  • MDM industry experts on call 24/7 to provide multitier technical support.
  • Support from experts in mobile applications, networking, cellular, and hosting.
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