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Mobile Device Management

 

AT&T provides a full suite of mobile device management (MDM) services, from workshops offered prior to the selection of your solution, to product licenses, hosting and on-premises models, project management support, and configuration and implementation services. After implementation, AT&T provides additional support—including remote administration of your MDM solution. These services are provided by MDM experts with deep domain, mobility application, network, and device experience, ensuring that the solution meets your business, technology, and security requirements.

 

MDM Professional Services
In today’s business world, the number of mobile devices that require access to enterprise email and applications continues to grow at an explosive pace. Businesses must quickly assess, select, and implement an MDM platform that aligns with their mobility governance plans.

 

AT&T MDM professional services take the guesswork out of assessing, planning, and deploying your MDM and mobile enterprise applications platforms. Both can be on premises or managed fully in an AT&T data center.

 

The Managed Services team provides a wide range of professional services to support each phase of your MDM solution. With certified MDM professionals, a typical assessment, installation, configuration, and training engagement can have your MDM platform up and running quickly and optimally, and aligned with your business mobile policies.

 

Readiness
Our 4-hour, interactive MDM Readiness Workshop is designed to prepare your business to thoroughly and objectively evaluate software platforms designed to provide mobile device management and policy enforcement.

 

Assessment
MDM Technology Assessment is a remotely delivered consulting engagement. AT&T Mobility Solutions Services will analyze your mobility governance policy objectives for mobile device OS and MDM platforms.

 

Installation
AT&T has established a methodology to optimize MDM installation. It begins with analysis and planning, conducted by AT&T in collaboration with your IT team. Together we’ll design and integrate a physical architecture that will be ultimately deployed in your enterprise. After completion of acceptance testing, we'll conduct training for the administrator who is responsible for the ongoing management of the MDM platform in your organization.

 

Application Service Desk Support  
AT&T provides support options and packages for mobile solutions and applications that we develop on behalf of our customers. This support is delivered through world-class customer care centers that are dedicated to our mobility solutions customers. The Application Service Desk (ASD) is comprised of experienced, industry-certified professionals who provide hands-on, comprehensive, and proactive managed services technical support.

 

This service includes options for customers who want to administer the MDM platform themselves, leveraging AT&T for triage, support, and FAQs. However, customers also have the option of leaving the full administration and management of the MDM platform to AT&T.

 

Three tiers of annual support package options are available:

 

  • Silver
  • Gold
  • Platinum

 

Packages offer varying levels of response times, support hours, and access to mobility solution experts to help you resolve technical issues. Although multiple parties may work together to resolve an issue, the ASD organization retains overall ownership to ensure a consistent customer experience.

 

ASD offers the following components:

 

  • Technical support
  • Move, add, change, and delete (MACD) administration
  • Service optimization
  • 24/7 support
  • Service on-boarding
  • Installation, configuration, and training
  • Annual MDM health check

 

Benefits
MDM Professional Services can help:

 

  • Take the guesswork out of assessing, planning, and deploying an MDM platform.
  • Get your MDM platform up and running in just days instead of months.
  • Take a structured approach to the evaluation and selection of an enforced mobility policy infrastructure for your business.
 
 
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