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Field Service Management with pdvConnect from AT&T

Organizations can utilize pdvConnect from AT&T to assist with field service management. This application allows mobile workers to dictate, document and share time-sensitive information from virtually any mobile device.

Mobile workers and dispatchers can communicate quickly and efficiently using pdvConnect® Standard from AT&T and pdvConnect® Pro from AT&T. Mobile workers can dictate by voice, document status, and share time-sensitive information with dispatchers or other mobile workers. With pdvConnect Pro from AT&T, dispatchers can hear voice-dictated messages (MP3) and see mobile workers’ status, photo documentation, and mapped locations for efficient field service management.

Overview How It Works Features and Pricing Trial Offer   

Mobile workers who call in to central offices often waste time with long hold times or busy signals. Dispatchers juggle incoming calls from workers—often with no visibility into the importance, location, or status of the call.

 

Organizations can solve these problems with pdvConnect from AT&T. By significantly reducing the number of calls made to the central office and between mobile workers, pdvConnect from AT&T keeps workers moving. Mobile workers can send voice recordings, photos,* and issues to call centers without delay. Dispatchers can prioritize incoming issues from mobile workers by scanning message subject lines to assign importance levels. With pdvConnect Pro from AT&T, administrators can view photos, time stamps, and locations for each documented issue from their field workers.

 

Potential Benefits for Dispatchers, Supervisors, and Office Workers

Administrators can access a Web-based command console to efficiently triage inbound messages, and dispatch messages to mobile workers or work groups. Administrators can:

 

  • Scan customized message subject lines to help prioritize the most important calls and distribute the workload among administrators and field service dispatch.
  • Contact and respond to mobile workers quickly.
  • Identify a worker’s location on a map—including the proximity to an address—to dispatch other workers quickly.*

 

Potential Benefits for Mobile Workers

Mobile workers can use their mobile device to communicate quickly and efficiently. Workers can:

 

  • Document field incidences by voice to reduce their distractions and improve safety.
  • Significantly reduce time spent on hold with administrators.
  • Provide proof of performance and resolve customer disputes by including photos, time stamps, and geolocation (GPS fleet tracking) for each field incident.*

 

Supported Devices and Operating Systems

pdvConnect from AT&T works on all feature phones and smartphones AT&T provides as well as the following operating systems and devices:

 

  • Android version 2.1 and later
  • iOS®
  • BlackBerry®
  • iPhone® 4
  • iPhone® 5
  • Windows Phone® 7 and 8
  • Windows® Mobile Standard and Windows® Mobile Professional

 

Note: Optional pdvConnect from AT&T apps are available for Android and iOS devices.

 

 

Every organization faces a unique set of challenges managing and communicating with its mobile workforce. With pdvConnect from AT&T—a cloud-based wireless app—mobile workers, dispatchers, and managers can communicate and share time-sensitive information. This field service management solution is designed for organizations with a workforce that frequently calls the home office or call center with status updates and field issues that require fast resolution.

 

For Dispatchers. The Web-based Command Center Console allows one or more dispatchers to prioritize inbound communications by scanning message subjects, viewing photos, and checking location time stamps. With the Intelligent Queuing™ feature in pdvConnect from AT&T, you can customize message subject lines that field workers use in their communications so dispatchers can sort and prioritize messages from the field. For example, dispatchers can address the most important messages first by sorting messages with pre-determined subject lines such as Service Outage-Critical or Job Close Out-Non Critical. Dispatchers can send voice messages to an individual field worker or to a group, and receive proof that the recipient has listened to each message. With pdvConnect Pro from AT&T, dispatchers can identify field workers in real time on a map, or a worker’s current status and route on a selected day.

 

For Field Workers. Using their mobile devices, field workers can log events with location, photos,* and voice messages without waiting on hold or getting a busy signal from the home office or call center. When a field worker receives a text message, they select the appropriate pre-defined subject line and push a button to provide a voice response—no text messaging is required for a reply. The messages are date- and time-stamped and include the location where the message was recorded. All message data is archived for future reference.

 

 

The pdvConnect Standard from AT&T app offers key essential capabilities, and pdvConnect Pro from AT&T includes additional premium features. There is a one-time activation fee of $19.99 per user.

 

Features

pdvConnect Standard

$12.99 per user

per month

pdvConnect Pro

$19.99 per user

per month

Use voice to document issues and statuses from the field.

X

X

Submit one-touch mobile timecards and export card reports.

X

X

Respond to inbound voice messages by their customized subject lines.

X

X

View color coding and priorities based on custom subject lines.

X

X

View basic reports and metrics on office staff and call center.

X

X

Receive text-only messages (messages that don’t require voice), such as mobile time cards. Deliver non-recorded audio event messages from any feature phone or smartphone. X X

Submit photo documentation of field events.

 

X

Send messages with location stamps.

 

X

View all text messages and all voice responses with a text message.

 

X

Listen to a worker’s last few messages from a map; respond by text message.

 

X

View traffic reports in route areas.

 

X

View location stamps on mobile timecards; export those timecards.

 

X

Archive messages.

 

X

Receive geo-fence location alerts. X
Complete mobile forms on your Android or iOS® device. X
Capture signatures on the go. X

 

Try pdvConnect from AT&T at No Additional Charge

 

To experience the comprehensive features and capabilities of pdvConnect Pro from AT&T, contact your AT&T account manager to start your 30-day, no-charge trial. Your account manager will fulfill your 30-day trial request, and then you’ll be contacted by the Pacific Data Vision Care Team to start onboarding and training. Rest assured that at the end of the 30-day trial period, you won’t be automatically billed for continued service.

 

For more information, contact an AT&T representative today at 800.513.6590.

Important Information

 

Contact an AT&T representative today at 1-800-513-6590 to get started.

 

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