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Directory Assistance Exemption Program

Providing helpful dialing assistance

AT&T recognizes that directory assistance services can provide helpful dialing assistance for customers with significant visual, cognitive, and physical disabilities. That's why we're pleased to waive the per call charge to AT&T 411 Info for those with qualifying disabilities.

Dial 4-1-1 for listings and more

AT&T lets you DIAL 4-1-1 from your wireless phone for information on the go. Dial 4-1-1 to quickly and easily get local and national numbers and addresses. Receive a text message with the listing and connect at no additional fee. 4-1-1 Info can utilize your location to find a business near you. Get the info you need. Dial 4-1-1 today.

With each call, you can receive up to four requests and we'll connect you at no additional charge. The rate for AT&T 411 Info is $1.99 per call, plus airtime, roaming, and applicable long distance. Additional surcharges may apply when off the AT&T wireless network.

Who qualifies?

To learn if you qualify for our Directory Assistance Exemption Program, or to obtain application and certification forms by mail, please call the National Center for Customers with Disabilities.

o Voice calls: 1-866-241-6568
o TTY calls: 1-866-241-6567

For more information and to apply for the program, download the 411 Directory Assistance and Data Exemption Form (pdf).

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