Perform a Wireless Enterprise Activation with a RIM BlackBerry
SUBJECT:
Perform a Wireless Enterprise Activation with a RIM BlackBerry
Remotely Activate a RIM BlackBerry on the BlackBerry Enterprise Server
FACT:
BlackBerry Enterprise Server 4.0
BlackBerry Handheld Software version 4.0
BlackBerry Handheld Software version 4.1
BlackBerry Handheld Software version 4.2
SYMPTOM:
BlackBerry Wireless e-mail Activation
BlackBerry Enterprise Activation
Missing Enterprise Activation icon
FIX:

Overview

Wireless enterprise activation enables a user to remotely activate a handheld on the BlackBerry Enterprise Server without a physical network connection. Wireless enterprise activation can also be used to deploy a large quantity of BlackBerry handhelds.

Prerequisites

  • Verify the RIM BlackBerry is using Handheld Software version 4.0 or later
  • Verify the BlackBerry Enterprise Server version is 4.0 or later
  • Verify the service is provisioned with a RIM BlackBerry Enterprise data rate plan
  • Verify the device displays at least two bars of signal and a data attach
  • Obtain an Enterprise Activation password from the BES/IT Administrator
    NOTE: The Password will become invalid after five unsuccessful activation attempts or if the account is not activated within 48 hours after the password is created. In both cases the BES/IT Administrator will have to create a new password.

Perform a wireless enterprise activation

  1. Access the Enterprise Activation screen.
    • If using BlackBerry Handheld Software 4.0, scroll to and select Options>Enterprise Activation.
    • If using BlackBerry Handheld Software 4.1 or later, scroll to and select Settings>Options>Advanced Options>Enterprise Activation.
  2. Enter the e-mail address and password information provided by the BES/IT Administrator.
  3. Click the trackwheel/trackball, then select Activate.
  4. The device will display the status of the process. 
  5. Once the activation is complete, the "Activation Complete" dialog box will appear.
  6. Click OK.

NOTE:
For more information on this issue see RIM Technical Knowledge Center: KB13852.

Related Topics




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Some differences may exist for devices not purchased from AT&T.


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