View Subscriber Mobile Purchases & Downloads Details
AT&T Mobile Purchases and Downloads represent any proprietary content offered by AT&T or an off-portal provider that may be downloaded to a wireless device and charged to the monthly bill for eligible subscriptions. Examples include ringtones, games, tools, and graphics. All of these purchases are charged on the invoice in the Mobile Purchases & Downloads section of the Subscriber Summary for each wireless number.
On portal charges are purchases made from the MEdiaTM Net Home Deck or ATT.com. Off-portal charges are from non-AT&T content providers who have agreements with AT&T to invoice through AT&T billing systems. Off-portal content providers typically advertise on TV, magazines, and online. Content can include, but is not limited to daily horoscopes, date chat, jokes, ringtones, and games. Interactive TV is also considered off portal.
Not all Corporate Responsibility Users are eligible for AT&T Mobile Purchases and Downloads. Certain devices, such as the Apple iPhone, do not provide MEdia Net access. Additionally, companies may restrict access to this service for their Corporate Responsibility Users.
The Mobile Purchases and Downloads charge details are available from a link on the Subscriber Usage Summary page. The link appears within the Usage Summary table, even if there are no charges for a particular Billing Period. Click this link to view the Mobile Purchases and Downloads page.
This page includes a summary and detailed charges of the subscription’s Mobile Purchases and Downloads for the selected billing period. The summary will include:
§ Total Non-Communication Charges
Communication and non-communication Mobile Purchases and Downloads charge details shall be presented in separate tabs on this page. For each, the charge details will be grouped separately by one-time purchases and monthly subscriptions. One-time purchases may include items such as a ringtone, game, or graphic. It can also be an entry for Interactive TV.
A subscription is an ongoing service that is charged once a month on or around the same date each month.
The details for each one-time purchase communication charge appear in a table row including:
§ Date of the transaction
§ Item Description
§ Short Code (4- to 8-digit number used to route SMS messages to and from off-portal aggregators)
§ Type (product category, such as TS for Text Services or MT for Multiple Types)
§ Content Provider (Off portal third-party)
§ ID (4- or 5-digit number used by AT&T to represent a specific off-portal content or service)
§ Cost (pre-taxed charge for the purchased item)
§ Tax
§ Charge (the actual total charge for the purchased item (cost + tax))
The details for each monthly subscription communication charge appear in a table row including:
§ Date of the transaction
§ Subscription Name
§ Short Code (4- to 8-digit number used to route SMS messages to and from off-portal aggregators)
§ Type (product category, such as TS for Text Services or MT for Multiple Types)
§ Content Provider (Off portal third-party)
§ ID (4- or 5-digit number used by AT&T to represent a specific off-portal content or service)
§ Renew Date (date of the next subscription renewal)
§ Cost (pre-taxed charge for the purchased item)
§ Tax
§ Charge (the actual total charge for the purchased item (cost + tax))
The details for each one-time purchase non-communication charge appear in a table row including:
§ Date of the transaction
§ Description
§ Type (product category, such as TS for Text Services or MT for Multiple Types)
§ Merchant Name (Off-portal third-party content provider)
§ Merchant Contact (phone number, website, or other means by which to contact the content provider)
§ Cost (pre-taxed charge for the purchased item)
§ Tax
§ Charge (the actual total charge for the purchased item (cost + tax))
The details for each monthly subscription non-communication charge appear in a table row including:
§ Date of the transaction
§ Description
§ Type (product category, such as TS for Text Services or MT for Multiple Types)
§ Merchant Name (Off-portal third-party content provider)
§ Merchant Contact (phone number, website, or other means by which to contact the content provider)
§ Cost (pre-taxed charge for the purchased item)
§ Tax
§ Charge (the actual total charge for the purchased item (cost + tax))
All user roles can view Subscriber Mobile Purchases and Downloads Details.
View Subscriber Mobile Purchases & Downloads Details for a specific billing period
1. On the Subscriber Usage Summary page, in the Usage Summary section, click Mobile Purchases and Downloads. The Subscriber Mobile Purchases and Downloads Details page appears.
2. Select the Billing Period that you want. See Select Billing Periods and Change Dates.
3. Select the Communication Charges tab or the Non-Communication Charges tab.
You can also view Mobile Purchases and Downloads on the Billing Account Invoice with Call Detail Records PDF.
View recent AT&T Mobile Purchases history
MEdiaTM Net registered users can also view the AT&T Mobile Purchases history including recent purchases of ringtones, graphics, and games. To do so, follow these steps outside of eBill:
1. Go to Manage My Mobile Purchases and log in with a 10-digit AT&T wireless phone number.
2. With the wireless phone or device ready to receive a free text message, an 8-digit secret code needed for log in will be sent to the device.
3. Enter the 8-digit secret code, and then click Submit to log in.
4. The AT&T Mobile Purchases Summary screen shows the purchases made using the AT&T Mobile Purchases service in the last 90 days.
5. To view subscriptions, click Current Products. To view more information about each purchase, click the link that references the product.
After you make a purchase, the details of the purchase appear on the Purchase Summary page within a few minutes.
Register for AT&T Mobile Purchases service
To access AT&T Mobile Purchases, the eligible end-user of a wireless device needs to register for MEdia Net (https://www.wireless.att.com/sson/welcome). The end-user should click the Register Now link on the AT&T MEdia Net login page. This process is outside of eBill.
Dispute AT&T Mobile Purchases billed in error
If a ringtone, graphic, game, or other purchase did not meet the wireless device end-user’s expectations, or if the mobile purchase charge is in error, end-users can challenge the charge. This process is outside of eBill.
1. Go to Manage My Mobile Purchases and log in with the 10-digit AT&T wireless number.
2. With the wireless device ready to receive a free text message, an 8-digit secret code needed for login will be sent to the device.
3. Enter the 8-digit secret code and then click Submit to log in.
4. The AT&T Mobile Purchases Summary screen shows the most recent downloads. Dates can be adjusted if needed.
5. Select the ringtone/graphic/game to challenge, and then click Challenge This Charge.
6. Complete the fields provided, including a description of why a refund is being requested, and then click Submit Request.
7. After the charge is challenged, a response should be received within 24-48 hours.
Related Topics
Select Billing Periods and Change Dates
View Credits, Adjustments and Other Charges Summary for Billing Accounts