AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support
About Reports
Overview
As a Enterprise Administrator for the AT&T IP Flexible Reach Customer Portal, you can generate reports that provide data about various aspects of usage in your enterprise.
- Inventory reports give you details about user, group, department, and group trunk group settings.
- Service usage reports give you usage details about features such as account codes and call transferring and forwarding.
You start on the Reports page.
To open the Reports page
- From any page in the Customer Portal, click REPORTS in the main menu bar. The Enterprise Reports view of the Reports page, with reports, appears.
For more information, see Create a New Report.
- If your enterprise has more than 200 groups or 1,000 phone numbers, reports are available for 35 days.
- If your enterprise has fewer than 200 groups or 1,000 phone numbers, reports are available for 2 days.
The following lists show the report types available.
Inventory Reports
- User Inventory
- Group Inventory
- Group Trunk Group Inventory
- Trunk Call Routing Summary
- Trunk Call Routing Assigned Users
- Feature Configuration
Service Usage Reports
- Account Code Summary
- Authorization Code Summary
- Call Transfer/Forward
- Inbound Call Detail
- Outbound Call Detail
Inventory Reports
Inventory reports provide details about your enterprise, groups, and departments.
User Inventory Report
A User Inventory Report summarizes the settings for each assigned user, including:
- User public telephone number (if applicable).
- Private number (if applicable).
- User first and last name.
- Group name and ID.
- Group private phone number.
- Trunk call routing assignment name.
- User dial restrictions: Group or Custom.
- User Premier access: Eligible or Ineligible.
- Max DID Policing status and value.
- Inbound call features. The report shows only features that are enabled or disabled (made available) for each user.
- Outbound dial plan settings: Group Default or Custom
Group Inventory Report
A Group Inventory Report provides details about your group, including:
- Group name.
- Group ID.
- Group dial plan.
- Private branch exchange phone number (PBX TN).
- Number of users assigned to the group.
- Number of group trunk groups associated with the group.
- Default trunk call routing associated with the group.
Group Trunk Group Inventory Report
A Group Trunk Group Inventory report provides details about one or more group trunk groups, including:
- Group trunk group name.
- Associated group name and ID.
- Maximum number of concurrent calls for the group trunk group (Group, Inbound, and Outbound).
- Bursting status.
- Burst rate (Total, Inbound, and Outbound).
- Trunk Group Forward Always setting and target.
- Trunk Group Unreachable Destination setting and target.
- Trunk Group Destination Unreachable timer.
- Number of assigned trunk call routings.
Trunk Call Routing Summary Report
A Trunk Call Routing Summary report provides details about one or more trunk call routing schemes, including:
- Trunk Call Routing name.
- Routing algorithm.
- Max Number of reroutes.
- Route exhaust action.
- Assigned group trunk groups in sequence.
Trunk Call Routing Assigned Users Report
A Trunk Call Routing Assigned Users report provides details about the users assigned to one or more trunk call routing schemes.
The Trunk Call Routing Assigned Users Report includes:
- Trunk Call Routing name.
- User Name.
- Group ID.
- Department Name.
- Public number.
- Private number.
Feature Configuration Report
A Feature Configuration report provides details about feature usage, including:
- Group name, Group ID, and Department name.
- Inbound and outbound features status (enabled or not enabled).
- Group Intercept Announcement status (enabled or not enabled).
Service Usage Reports
Service Usage Reports provide information about your enterprise, groups, and departments.
Account Code Summary Report
An Account Code Summary report provides a list of account codes, plus it gives the total number of hours, minutes, and seconds for calls that used each account code during the specified report period and for other input filters you set.
The Account Code Summary Report includes:
- Account codes used.
- Location ID of users dialing the account codes.
- Corresponding duration of usage during the report interval.
Authorization Code Summary Report
An Authorization Code Summary report provides a list of authorization codes, plus it gives the total number of hours, minutes, and seconds for calls that used each authorization code during the specified report period and for other input filters you set.
The Authorization Code Summary Report includes:
- Authorization codes used.
- Location ID of users dialing the authorization codes.
- Corresponding duration of usage during the report interval.
Call Transfer/Forward Report
A Call Transfer/Forward report summarizes calls transferred and forwarded during the specified report period and for other input filters you set, including:
- Calls transferred/forwarded within all groups or specific groups, or for all or specific departments.
- Calls transferred/forwarded to the redirecting party.
- The transfer/forward destination.
Inbound Call Detail Report
An Inbound Call Detail report summarizes inbound calls received during the specified report period and for other input filters you set, including:
- Inbound calls received by users, a group, or a group trunk group.
- Inbound calls to users' phone numbers.
Outbound Call Detail Report
An Outbound Call Detail report summarizes outbound calls made from your department during the specified report period and /businesscenter/msites/support/ipflex/entfor other input filters you set, including:
- Outbound calls originating from all groups, specific groups, or all or specific departments.
- Outbound calls originating from phone numbers.
- Outbound call destination.
About Reports: Related Topics
Create a User Inventory Report
Create a Group Inventory Report
Create a Group Trunk Group Inventory Report
Create a Trunk Call Routing Summary Report
Create a Trunk Call Routing Assigned Users Report
Create a Feature Configuration Report
Create an Account Code Summary Report
Create an Authorization Code Summary Report
Create a Call Transfer/Forward Report
Create an Inbound Call Details Report
Create an Outbound Call Details Report