AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

As an Enterprise Administrator for the AT&T IP Flexible Reach Customer Portal, you can manage group trunk group profiles.

To view and edit a group trunk group profile

1. From any page in the Customer Portal, click RESOURCES, and then click Group Trunk Group immediately below. The Group Trunk Group List page appears.
2. Search or browse for the group trunk group you want to edit, and then do one of these things:
   • At the right of the group name, under Action, click the Edit icon ().
   • Click the name of the group trunk group, and then click Edit.

   The group trunk group Profile tab appears in Edit mode.

3. From the Profile tab in Edit mode, you can edit multiple settings.
   • To edit the number of incoming concurrent calls, in the Incoming Concurrent Calls field, enter a new number (not to exceed the maximum number of concurrent calls). The maximum number appears on your screen.
   • To edit the number of outgoing concurrent calls, in the Outgoing Concurrent Calls field, enter a new number (not to exceed the maximum number of concurrent calls).
   • To change the unreachable destination action, from the Unreachable Destination Action dropdown list, select None, Phone Number, or Group Trunk Group.
     • If you selected None, move on to the Edit Timer field.
     • If you select Phone Number, a field appears. Enter the phone number where you want to forward calls when the unreachable timer expires.
     • If you select Group Trunk Group, a field appears. Enter the name of the group trunk group where you want to forward calls when the unreachable timer is up. (To see a list of group trunk groups to choose from, click Find Trunk.)
   • To edit the forward always action, from the Forward Always Action dropdown list, select None, Phone Number, or Group Trunk Group.
     • If you selected None, you're done editing the Group Trunk Group profile. Click Save.
     • If you select Phone Number, a field appears. Enter the phone number where you want to forward calls.
     • If you select Group Trunk Group, a field appears. Enter the name of the group trunk group where you want to forward calls. (To see a list of group trunk groups to choose from, click Find Trunk.)
4. When you've finished editing the Group Trunk Group profile, click Save. To discard your changes, click Cancel.

View and Edit a Group Trunk Group Profile: Related Topics

About Group Trunk Groups

Group Trunk Group List Page

Group Trunk Group Details Page

Search for and View Group Trunk Groups

About Trunk Burst

View and Edit Associated Trunk Call Routing Schemes

Assign or Unassign Group Trunk Groups to a Trunk Call Routing Scheme